Dalat Palace Heritage Hotel

AFTER OON TEA TO AVOID Absolutely dismal buffet afternoon tea. No scones despite them being listed. No quality French patisseries (so no Madeline's or macarons) despite being in a city full of wonderful French bakeries. Savoury food was stone cold (pizza and spring rolls). Cakes were of the poor quality you get in an airport lounge. By far the worse food we had in Da Lat....as a five star hotel they should be ashamed of churning this dire quality food out.

High Tea buffet review: Despite having a reservation, the service was poorly organized. The reception staff appeared unprepared, our table was not set up, and no tea or napkins were provided upon arrival. The buffet selection was limited, some food was not ready when served, and the pastries were cold. Both the food and tea were average and did not justify the price of 379,000 VND per person. The palace offers a beautiful atmosphere and décor, but overall it feels like they are selling the ambiance rather than the quality. Service and food standards need improvement.

Booked room in new building with street view and the experience was not so good as i could not sleep well due to the noise. The shower pressure was the worst i was experience in a 5-star hotel, it really took time to take shower especially if you’re trying to wash your head. Also there’s only 1 old school overhead shower with no hand shower. The breakfast was decent and even though the hotel tries best to keep the french legacy, there was no pate in all dishes. Staffs at restaurant also did not pay attention well, food were not refilled and i had to order scramble egg 3 times to get it done. The gym was still closed at 7h30 am when i got there and it seemed that it was not maintained well. Having said that, other staffs were really good, remember my room and very customer-centric. I really enjoyed complimentary afternoon tea and absolute the view and location of this hotel.

Dalat Palace – First Impressions Matter, and This One Failed I came to Dalat Palace with genuine excitement curious to experience what a five star hotel in Đà Lạt had to offer. I left disappointed, not by the building, but by the people responsible for welcoming guests into it. The doorman in red was our first point of contact, and he set the tone for the entire visit in the worst way. He did not open the car door, did not greet us, and offered no direction whatsoever. When I approached him for help locating the tea buffet, he dismissed us entirely. We were left to wander and ask two additional staff members first a waitress, then a male staff member before anyone could properly explain where to go and what was being offered. That is a significant amount of friction before even being seated. Once inside, the reception desk was unmanned. The buffet area was empty with no signage and no one positioned to receive guests. The process of simply getting seated and having our order taken required unnecessary effort on our part as paying customers. What happened next was the most telling moment of the visit. The female waitress approached a table occupied by a white guest, cleaned it attentively, and moved on walking straight past our table without so much as a glance in our direction. Our table was left untouched and unacknowledged. I have attached a photo that captures this moment clearly. It is difficult to look at that and not draw conclusions about who this staff considers worthy of service. To be fair, the male staff member who ultimately assisted us was professional, patient, and helpful a clear contrast to the indifference we encountered everywhere else. The food itself was acceptable, though unremarkable for the price point and setting. What concerns me most is this: the doorman is not a background role. He is the first and last impression of your hotel and restaurant. Placing someone in that position who cannot or will not perform basic hospitality duties reflects a failure of hiring and training, not just individual attitude. I also cannot ignore the pattern across our entire visit. The doorman dismissed us. The reception desk was empty. The waitress cleaned the table of a white guest and ignored ours entirely. No one should pay to feel like a burden or an afterthought based on how they look. That experience, more than anything else, is what I will remember about this place. Two out of three staff members encountered either ignored us or were unable to assist. That is not an off day that is a systemic problem. With the right training and accountability, this place could live up to its reputation. Right now, it does not.