Grandvrio City Danang By Route Inn Group

I chose this hotel because it is Japanese-affiliated and expected a certain level of service, but I was honestly disappointed with the front desk experience during check-in. There was noticeable casual conversation among staff in front of guests, which felt unprofessional. When I asked questions, I was simply told “I don’t know,” without any further assistance or explanation, and I did not feel a sense of hospitality. During the room escort, the staff walked ahead without paying much attention to the guest, which gave an impression of a lack of attentiveness. There may be inconsistencies between staff members, but overall, the quality of service seems to need improvement. The building and facilities themselves are very good, so with better service, this hotel could become much more highly rated.

We came during chinese new year. Totally wrong timing. We did searched online. But it's all wrong. All the shops, bank and even shopping malls are closed from the of eve till 3-5days. For those who eats Korean and chinese food would enjoy pork and their bland food. Not us. We are from Malaysia. We have good food multi cuisine. We never go to vietnam ever again. The rooms were excellent no complain. So as the beach & pools. Food is the only issue we had here in vietnam.

The room is so spacious, the furniture overall is ok, not too old but still functional, but the sound-proof is not that good, especially in the morning, we can hear the sound from the corridor. There are 2 available bathrobe for anyone who is interested. There is something relating to Japanese then there is flush with smart bidet (only one option) The price compares with other 4-star hotels is reasonable because the location is not like center but still in the downtown, near Han River Port. The breakfast menu is a bit limited and average.

Totally not worth the money. The hotel is old (or maybe they just put me in the worst room even though I book almost a month in advance, don’t tell me that you don’t have an option), full of dust that makes me feel itchy in a few minutes. Not to mention the facilities are broken. I ask to change the room the day before my checkin because I want a double bed, not twin bed, and they refuse because of fully book. When I checkin and complain about the room, they also confirm no matter what I say, I still have to stay in that dusty room and offer to send HK for cleaning. Hygiene is something that should have done before the guests arrive, not after complaining. And it cannot change the quality of the facilities. If you can’t manage the quality, don’t sell the room to the guests. For the price of a 4 stars hotel, I have to say that it’s a nightmare business trip.