We, who can't speak Spanish, and Jose, who doesn't speak English, had an easy time during our transfer from Cusco to Ollantaytambo. Jose was polite and handled the rough roads easily.
Great shuttle service—the driver was kind and there at the designated time. We would recommend this to anyone looking for a quick, safe, and efficient drive from Cusco to the Sacred Valley.
Took airport transportation from Cusco to hotel in ollantaytambo. The coordinator greeted at the airport with sign board and took us to the safely - it was night arrival of my flight. The driver was great.
Booked transfer from airport which says in booking but got told the day before that if I wanted pickup from the airport it would cost extra! That’s not good enough.
Transfer from airport to Ollantaytambo. Car had no passenger seat belts, driver asked if he could pick up his sister to join the journey, he stopped to refuel after 5 minutes, he was taking multiple panoramic photos whilst driving with the other hand around the steep cliff edges, at one point was on a video call and was constantly on calls or leaving voice notes, dropped us off about 15 minutes walk from our hotel with our suitcases as he seemed lost and at that point we just wanted to get out. For the price you pay, this was poor value for money compared to our drivers since and a bad experience.
The ride itself was fine after we got into the car. But connecting with the company and driver was terrible. The tour operator said that if pickup is from the Cusco airport, you must specify at booking, so I did that. There was nowhere to provide flight information including arrival time. I assumed they’d request flight information details but they never did. When I landed, the driver was nowhere to be found. I tried calling the tour operator on the telephone number provided in the Viator app and no response. The message said (in Spanish), the number you have called doesn’t exist! I then messages Viator who tried the tour operator and got the same message. They gave me another telephone number to try - same message. They gave me a third number to try and it worked. The tour operator had a driver at the airport in 10 minutes and we got to Ollantaytambo safely. The drive itself was fine but the scramble at the airport, which could have been avoided, was unacceptable.
Really comfortable vehicle and excellent driver. I don't know if we went on a special route but it was a gorgeous trip (return at night with a different booking seemed a lot rougher and less in the countryside.)
Our driver, Luis, turned a routine ride from Cusco Airport to Ollantaytambo into an amazing exploration of hidden sites in Peru. He was safe and courteous throughout the trip. We highly recommend him.
Friendly, efficient and helpful driver drove us from Cusco to Ollantaytambo. Would be happy to book again.
It was a great experience! They were very responsive to a change and responded promptly to all questions. Our driver, Marco, was great!
Marco was the best! We were so tired from traveling and we landed late. Marco was very easy to find and got us to our hotel quickly and seamlessly. Highly recommend!
This is a 47 mile drive over a two lane mostly rural country road that is bumpy, has rock/mud slides on one side, pot holes, cobblestones, at times is a dirt road etc. that our driver did a good effort to avoid, slow down, at times drive on the other side of the road to get a smoother ride. If the train was available, we would have taken that, but this transfer was great for what it was and we hope our transfer driver back to Cusco is just as good as the one up here.
Great service, our flight to Cuzco got delayed 7 hours and he was still able to pick us up and take us to our destination. Would recommend!
It was very comforting to know we had someone waiting on us and we didn’t have to figure it out. Very comfortable car and safe driver.
He picked us up on time and delivered us safely to our location. What more could we expect? They did the job.
This company was reliable & responsive. I even ended up booking again through whatsapp. Our driver was responsible & on time. The cleanliness of the vehicle needs improvement though.
Convenient transport from our hotel in Cusco to Ollantaytamo. Driver was professional and prompt. Come to find out price was more than double the price of a taxi ride, and the taxis are generally nice/newer vehicles.
They were reliable, but don’t let the car fool you, you don’t always get a nice ride to where you’re going. Also, communication was not simple and easy.
Driver was very friendly and on time. The company is very easy to communicate with on WhatsApp, very highly recommend.
Driver was very kind and thoughtful! I had a wonderful experience with my driver. I highly recommend using this service!
I was picked up from my hotel in Cusco and delivered to Ollantaytambo Train Station in a very timely and safe manner. The vehicle was comfortable and was far more enjoyable and convenient than relying on a shared van or bus transport.
Love this company! Will use them again whenever I can. They are very reliable and personable and clean.
Excellent service, very attentive driver, punctual and friendly. The vehicle was modern, comfortable and clean. Fully recommended for safe transfers.
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