Machupicchu By Train From Cusco

Was dropped off at the train station, without a guide checking if you have all the right documents, which they never sent me. No train ticket, which i had to get myself after asking many workers at the station. Did not receive my entry ticked to Machu Pichu, which again a person at the bus station helped me with, allowing me to use her WiFi, so i can contact somebody at the travel agency who did sent me eventually the entry ticket via Whatsapp., but no guide the whole time. Upon arrival to the entrance of Machu Pichu, again not greeted by our guide, instead we had to look for the guide ourselves for about a good 15 minutes. Returning with the bus, from the train station back to Cusco, we were asked to each pay another 20 soles. It's not the money, but i have never seen this before, i assumed it all was included in what i payed for the tour.

Visiting Machu Picchu requieres months of planning in advance. Assuming you are in Cusco, you still need ground transportation to Ollataybampo, train to Aguas Calientes, accomodation there, tickets to the archeological site (which the agencies cannot guarantee since they are government controlled). Well, I didn't plan at all and they made it happen in 24h whereas the rest of the travel agencies said it was impossible. My only recommendation is not booking the 1-day trip, stay in Aguas Calientes for 2-day journey.

I was picked up at 2:30am for a 7:00am entrance into machu picchu which is expected given the van, train and bus needed to get from cusco to machu picchu. What didn’t make sense and was a logistical nightmare from hell was the 9:20 PM ticketed train departure we were booked on. This meant we finished our machu picchu tour at 10:30 AM and had to wait in the tiny town of aguas calientes for almost ELEVEN hours the way this company had booked our tickets. This would mean I wouldn’t return back to my accommodations till almost 24 hours after I was picked up when it is advertised as a 12-14 hour activity. This was incredibly disappointing and not at all like it was described in the tour information. When I reached out to the company to ask why they had booked such a late train for no reason they said it was due to limited train tickets but there were numerous train tickets still up for sale at many earlier times on the peru rail website which made absolutely no sense. Because i didn’t want to be stuck sitting around waiting for 11 hours and the tour company was absolutely no help I ended up paying for a whole new train ticket from aguas calientes to ollataytambo which added to my overall cost of the trip significantly. Overall this is not worth doing unless you want to be sleep deprived and unhappily trapped in a tiny town waiting half a day just for no good reason.

Do not book this. I was mis-sold a ticket (which I am still yet to receive a refund for) for a day when they are actually sold out. I was told I had to travel to Aguas Calientes THREE days before, with no guarantee of actually getting a ticket. This is obviously at additional cost. The tour operator should have been clear about this before purchase, but clearly not. It doesn’t look like I’m getting my money back anytime soon as they cannot seem to assist (as does Tripadvisor).

Two days prior to the trip I received an email stating that they were not able to obtain an entrance pass for me. In the end, I had to find my own way.

I want to thank Miguel and his wonderful group on this Machupicchu and Ollantaytambo trip.

Great experience with Wperutravel, very good coordination and above all a good work environment, grateful.

The tour was very organized from the first moment, they were very attentive at all times and shared a lot with us about the history and traditions of the country.

A highly recommended trip, excellent coordination, and very punctual regarding the trip.

It was the best thing I have seen, a magical place. I had a great time with excellent tourist service.

Serious, professional, and very organized. Communication via WhatsApp is easy and immediate. Nothing is left to chance. Highly recommended

I traveled to Machu Picchu in June by train and it was everything I dreamed of: clear skies, sun all day, and the comfort of this spectacular route 🚞. I took the train from Ollantaytambo, Vistadome service, and the landscape looked incredible: bright snow-capped mountains, the crystalline Urubamba River, and no rain or heavy fog.

a beautiful, comfortable, and peaceful trip

The tour ad here on tripadvisor is deception. Exposes a value but when you pay you receive a message to edit data. These data is actually pay off the agency. They claim that the entrance to Machu Picchu was not included. In the end, he loses over 800 reais in my case. They will only contact you missing a day for the tour and you in this period have no guarantees. They send you the passages give guidance but do not give you the option to choose which stretch to go up, choose the most basic which is the circuit 1 and claim that it ended for other stretches, lie, I simulated buying directly and had for all the stretches. Also, buy the train schedules to their liking. In my case, the tour ended at 12:30 and I had to stay until 22:00 in Aguas Calientes doing hours and waiting for time to pass, tired of the tour and without a place to rest. Bad service from this agency. Not counting the return, the transfer instead of leaving you at the hotel as it should be, leave you miles away from your hotel. In my case, I arrived at 1:30 in the morning and still had to pick up Uber to get back. Poor agency, misleading propaganda here and bad service. The only thing that saves is the goodwill of the guides who are excellent, but the agency does not provide. I'm going to study a lawsuit against TripAdvisor for allowing misleading advertising and helping keep bad companies like this active here.

I booked this tour more than a month in advance, selecting available times on the platform. Three days after the payment, the agency contacted me to say that there were no longer tickets for Machu Picchu, but they offered that I could personally stand in line to buy the tickets (and spend two days traveling instead of one). I refused and requested a refund; since then, the communication has been erratic. They never resolved my issue, and fortunately, Viator/Trip Advisor backed me up by refunding the total amount of the reservation (two days before the reserved date). Do not book with this agency; look for another one that is serious.

Incredible; the experience one has is incomparable, Machu Picchu is something magical, you absolutely must come!

We booked today for 2 people for June 8, 2026. The train ride ... to the MP. No cancellations are displayed on the site. The booking has been paid. The money is gone. Then we were canceled, and they are no longer reachable. Beware of scams.

I liked the train ride,very comfortable and pretty ,the people were very friendly and attentive

Excellent experience, the beautiful place, the tour that got to know a new country was very pleasant, the tour guide attended us very well

It was a beautiful experience. I felt accompanied and calm throughout, the team was very friendly and the trip to Machu Picchu exceeded my expectations. I highly recommend it.

An enriching experience, full of memorable landscapes and people we would like to live with again and the fact of making the journey by train adds unmatched nuances.

Wear coat because it's cold!! Nice views and very attentive guide and 😘. 100 points all tour and adventure 🎉😎!!!!!

El viaje en tren a Machupicchu fue una experiencia increíble. Desde el inicio, la atención del personal fue excelente, siempre amables, atentos y con mucha disposición para ayudarnos a mí y a mi familia. El tren en general hacía que el recorrido sea cálido y cómodo. También se nota la hospitalidad de la gente, lo cual hizo que todo fuese aún más agradable. Es un viaje totalmente recomendable por la calidad del servicio.

Everything was very nice, excellent service and quality of everything. I hope they continue that way performs the sj work with the best quality for everything

Loved everything, excellent service. I would repurchase this service in a next return with my work friends

For the first time I have met one of the 7 wonders of the world and loved everything from the gastronomy, the place, the friendliness of the guides and the spectacular transport, hopefully more opportunities to visit this beautiful city.

Excellent experience, super recommended to keep good memories with friends or even family. I liked it so much I wish I could repeat it again

This is the seventh time I go to Cusco and every time the experience is better, so I will not stop going to our wonder of the world, thank you for making this new visit wonderful, keep this attentive, I really felt very well taken care of at all times. Thank you very much and I will always recommend them!

Spectacular service from the first contact. Thank you to the team for making is feel at home and above all for living a unique experience. Recommenddisimooo

Very nice experience and super entertaining with very beautiful landscapes perfect to connect with nature and learn about the past

I loved it. First time I travel to machupicchu and be able to see the landscapes, it was comfortable the train ride, the staff service I liked were always attentive

The train was comfortable, with large windows to enjoy the scenery. The view of the Andes was breathtaking, with mountains and valleys stretching to the horizon... The tour was well organized and the price was reasonable. I recommend this tour to all who want a unique and exciting experience.

Excellent travel, friendly service and unique experiences. Everything went perfectly and far exceeded what I expected. Recommended.

My experience was very good from the beginning. The place is comfortable, the service was quick and the staff was always willing to help. The location is convenient to get to know and everything feels pretty safe. I'd definitely come back another time

Very fun and at the same time very impressive, it was very interesting as they explain the culture and customs there, and very fun

The trip was a bit complicated because I don't usually get to be so high. But the landscape, the view that gives you machupicchu is totally worth it

Excellent experience, fulfills everything I was promised, I find no complaint, if I would use the service again.

Traveled to Machupicchu alone , really everyone was very kind to me, provided me with all the assistance and information one needs. I recommend it!!

It was wonderful to be able to see such beautiful views from the train and even to arrive. My family loved it and gave us the opportunity to see a beautiful place.

Very good experience to spend with the family, the tour very well put together and the guides and the very friendly and trained team

My good experience, dazzles with its history and wonderful views, a mystical and unforgettable experience!! Highly recommended

Machu Picchu dazzles with its history and views; a mystical and unforgettable experience of truth. I really liked it!

It was a very nice experience that I enjoyed with my partner, the tour was amazing and I recommend it to everyone. It is a very beautiful and magical place and the tour is enjoyed from start to finish, our guide proved to be very capable and full of knowledge which converted the tour a million times better than it would have been if we did it alone.

My trip to Cusco was a wonderful experience. The mix of history, culture and landscapes is unique. The historic center is very nice to walk and the tours are well organized. Machu Picchu and the Sacred Valley were the best part of the trip. Highly recommended the tourist agency to travel as a couple, friends, family or alone.

An unforgettable experience, the train journey from Cusco to Machu Picchu is simply spectacular. The Andean landscapes that you can see along the way are breathtaking, with mountains, rivers and unique vegetation that makes the trip as special as visiting the citadel. The train service is comfortable and well organized, and the entire tour is carefully planned, from boarding to arrival at Machu Picchu. Without a doubt, I recommend this experience to those who want to enjoy a safe, comfortable trip full of natural and cultural beauty.

Knowing and living this beautiful experience was the best thing this year, which I would like to repeat, with the rest of my friends and family.

It was a fun experience, there were several moments full of adventure and fun, maybe a little discomfort from dizziness

It was a very nice experience, as the scenery and the hike to the mountain was something very nice and something I could do over and over again, the weather was in my favor and you could feel the connection with nature

Excellent service, good way of attending all tours made and excellent places always with friendliness