Machu Picchu Full-day Tour From Cusco With Train, Tickets & Guide

The tour was amazing everything went nice and smooth. Very well organised I couldn't be more happier.

We had a truly wonderful experience in the Sacred Valley and Machu Picchu! A huge thank you to our guide, Rómulo, who made this trip truly amazing! You can really tell how passionate he is about what he does. He was always available to answer all our questions and was wonderfully kind with our kids. ​He shared so many interesting stories and genuinely made us feel as though we were traveling back in time to the Inca era. We learned so much, and our kids absolutely loved him! He was also exceptionally accommodating and caring when one of my children wasn't feeling well one day, which meant so much to us as parents. ​The whole team was incredible, including our amazing guide at Machu Picchu, René, who gave us a fascinating and unforgettable tour. Thank you for your patience and for taking all those wonderful pictures for us! ​We will never forget this trip and, as you told us in your language, see you next time! Simona, Alessandro, Luca, Alice and Giulia

Everything has to be followed up before and during the trip. First they did not have trickets for MP , which they informed 4 days before I was going there. I had to change to a two day trip to by tickets in Agua C. myself for the next day. I had to constant follow up at WhatsApp the days before and during the trip. Seems like no control, and doing everything in the last minute….. I would not have used this company. I got to Machu Picchu, and that was amazing😀

My tour was canceled with twenty four hours notice. No reason explanation no nothing. Utterly worthless waste of time. I was advised I could reschedule in a month or I could make my way to Aguascalientes and stand in line at 3:00am to try to get a ticket. I kid you not. Would you rely on these people? Me neither.

Since I cannot directly respond to the company’s comment on my original review, I’m writing this in response to their blatant misrepresentation of the facts: Dear Romulo, We planned our trip for months, meaning booking flights, trips to other cities in Peru, etc. You emphasize that my booking to Machu Picchu was made 13 days in advance, but your company accepted the reservation despite knowing that tickets to Machu Picchu were already sold out. If availability was an issue, why was this not disclosed upfront before we committed to booking? Your willingness to accept the reservation while fully aware of the ticket situation suggests a lack of transparency. Additionally, two weeks was plenty of time for you to get in touch with me and alert me that the booking could not be fulfilled, yet there was radio silence from your end until the very last night before the tour. That’s negligent at best, and a blatant scam at worst. The so-called “solution” of waiting a full day in Cusco to attempt purchasing tickets through government offices was not a guaranteed option—it was a gamble. As you are undoubtedly aware, ticket availability is not assured even with this alternative, and presenting it as a viable “solution” also feels disingenuous. Your accusation that we “shouted and made threats” is a blatant misrepresentation of what happened. Expressing frustration at a ruined trip—particularly one involving international travel, plane tickets, and hotel stays—is not only natural but expected. We spoke on the phone and the only threat I made was that if the tour we had fully paid for was not fulfilled on your end, we would go to the Tourism Board in Cusco and accuse your company of false advertising – which we absolutely did! While I acknowledge that Viator processed the refund, this does not negate the inconvenience, financial burden, and stress caused by your company’s failure to deliver on its promises. A refund does not erase the costs of last-minute changes to our itinerary, nor does it address the associated costs of travel and hotels that were utterly wasted because of you. Shifting the blame to the customer for “unrealistic planning” is not the hallmark of a professional travel agency. If you cannot accommodate bookings, you should make this clear during the booking process instead of accepting reservations and later offering subpar alternatives. Your response reads more like an attempt to discredit my review than to take accountability or genuinely address the issues at hand. A professional response would focus on reflecting on how your company could improve, not on deflecting blame onto your customers. But from reading other customers’ reviews, it seems that this is standard practice from you.

While I got to see Machu Picchu, I did not get what I paid for. Tickets were not included with purchase like they say. I was never contacted and had to reach out to the tour one day before. They informed me the trip isn’t possible because tickets are sold out months ago. I told them I had already paid and the tour mentions inclusion of tickets. I was given the option of a two day, one night trip instead. Having gone all the way to Peru, I didn’t want to miss my trip and said yes. They also informed me I would have to pay for the hotel for my stay at Aguas Calientes. Keep in mind I already booked my hotel at Cusco since I signed up for the one day trip. They messed up my name on the bus ticket and we had to take a taxi to Ollantaytambo train station. Because of their mistake, by the time I ended up in line for ticket reservation, I was one of the last people and didn’t get the circuit I wanted. On the way back to Cusco, I called many times to confirm my bus ride from Ollantaytambo to Cusco. I was told someone would wait waving a sign with my name. When I got there, I found no one waiting and spent 30 mins in the dark, calling my tour operator. He finally answered and informed me that the driver misunderstood and thought it was a day later. He informed me to organize my own ride and that I would be refunded for the ride. The whole reason you pay for these tours is convenience. My transport wasn’t properly facilitated and I had to wait in line for tickets multiple times. This is a complete scam and misleading tour at best.

I can’t emphasize enough how deeply disappointed we were with 'Travel and Living Peru'. We had planned for months to visit Machu Picchu, booking plane tickets, hotel stays, and taking time off work—all of which was left in ruins when our tour guide abruptly canceled our tour the night before we were scheduled to go! Quite literally the night before, at 9:59pm when the pick-up was supposedly scheduled at 8:00am. This last-minute cancellation was not only incredibly unprofessional but showed a complete disregard for the time, effort, and money we invested in this trip. Their lack of communication and failure to offer any kind of genuine solution left us scrambling, and with Machu Picchu tickets sold out, we were left with no way to visit the very highlight of our trip. What’s worse, they were quick to take our money but utterly unhelpful in assisting us to navigate alternative options. For anyone considering using 'Travel and Living Peru', I’d strongly urge you to reconsider. Find a company that actually values their customers and respects the commitment that comes with international travel.

I was unable to go due to the failure of viator to ensure both of their tour operators attended pick up. despite viator confirming both bookings.

It is a good trip that you cannot miss!! Very nice and a good experience!!

An incredible and unforgettable experience. My mother left this tour very excited. The guide was very kind, interesting, and handled the train delay super well! He was attentive to everything; we thank him very much. An extra point for the experience on the observatory train!

We had an initial disagreement with the guide, but when we found her, she was excellent. He explained the details, answered our questions about the structure and organization. Very friendly and attentive!

Excellent service, it is an incredible tour!!!

It is a very expensive tour for what it offers, you can get cheaper tours with lunch and everything, I have not been satisfied with this tour.

The tour was amazing, Guia Nicole was very attentive and very explaining on the tour. I did circuit 3, and you don't lose anything to the others. My friend and I got a train cab upgrade, we went first class.

I almost didn't go because I got very sick from the altitude, but Rómulo convinced me and even sent me to get something to help me. I wasn't at 100% and with a small mishap where we almost missed the bus to Machu Picchu, I have to say that Edison, our guide in Machu Picchu, was excellent. Machu Picchu is everything they say and more.

An excellent service. In each one of the experiences. Punctual, organized, with great clarity and safety in each of the transfers, hotels, and activities. All the guides with the best attitude. 10 out of 10.

What a great agency we chose! The accompaniment, the selection of hotels, itinerary! But especially the accompaniment! He made our trip and tour the best, to Romulus thank you very much for your dedication time and delivery! Super advisable

Perfect attention to our comfort throughout the trip; punctually attending to the travel schedule, according to our needs. Highly recommended!

Hermosa experiencia, el personal de la agencia nos acompañó en todo momento, recojo, viaje en bus, tren, etc. Vilma, nuestra guía en Machu Picchu fue muy amable y nos dió un excelente tour.

At most, great tours super reliable and safe, super friendly and experienced. In addition to having super prices and tours for families, especially in pandemic has the safety protocols.

A unique and unforgettable experience with very good ruristic guides and truly excellent care ❤️🙏 recommended 110%

Excellent Service, they fulfilled everything! Our guide Romulo Mora very attentive and friendly. 100% recommended. If you are in Cusco do not hesitate to contact them 👌

A wonderful and unforgettable trip, 200% recommended, excellent guide Romulus, pending every detail knows, loves, and respects his land, gave us all the tips, gastronomic, and key points to know, hotels and more.... He had apprehension for the height Romulus, welcomed us with the special and unmissable matte and knows the secrets, to be like fish in the sea from the first day until our return super well enjoyed every minute. Undoubtedly a holiday that fills your soul and recharges your energy.

Definitely one of the best trips I made!!! I have no words to thank Romulus for all he did for my family. Even though I met him virtually by a friend, place all the trust in him before I even started my trip. We arrived in Qosqo (Cusco) and helped us coordinate each of the places we visited (Cusco, Machupicchu, Sacred Valley, Rainbow Mountain, Puno, Arequipa, etc.). He went to see us at the ground terminal and accompanied us until the last moment. I knew a lot of Inca history, a great culture for America and the world. It was also a great dining experience. I can say without mistake that we are leaving with a pleasant feeling to meet a great person. As a family we learned a lot from Romulus, it was even a great therapy we received. He left us great teachings for life. He is a person who earned my friendship and who took great care of my family. I wish there were more people like him. The world would certainly be better. At the end of the trip Romulus ended with a sentence that struck me emotionally and I quote "And as my people say, you didn't get a friend you got a brother, a family!!!". I end up physically tired, but emotionally full of energy. An experience worth repeating and recommending for any person, couple or family. I hope to return soon to make the Inca Trail!!!

The experience that Romulus provides is very good. It was our first time traveling abroad, and it was great, great treatment, conversations, lessons and good recommendations everywhere. We had many unexpected and he knew how to solve them all in a spectacular way, very attentive to all the details. Once and a thousand times I would tour with him again. The trip lasted 1 week, but the learning you take and the good memories are forever.

Romulus cared about us every moment of the trip, that we didn’t lack anything and that we were in good health (because of altitude sickness) and that we knew and felt Cusco. We are accompanied on the tour from the imperial capital to Aguas Calientes-Machu Pichu Pueblo. He worried and suggested VERY SUCCESSFUL changes to the itinerary when I felt ill health. He knew a lot about the places we visited and not only with a "tourist" but historical and anthropological look, he recommended good bibliography about Tahuantinsuyo. He gave me a local look at the Andean heritage, the worldview of the Incas and the current native inhabitants, their way of thinking/feeling nature, love and life. I'D GO AGAIN