We had a wonderful stay at the Aquila Atlantis Hotel and were impressed by the quality of the experience overall. The hotel has an excellent location, making it very convenient for exploring the city, and the breakfast offers a very good selection of high-quality products. After a few days, the breakfast can feel somewhat repetitive as the offering does not change much, but the quality remains consistently good. What truly elevated our stay, however, was the **exceptional level of hospitality from some of thr staff**. A very special mention must go to **Maria Saklamaki, Captain**, who went far beyond what we expected. Maria has an incredible eye for detail and made us feel genuinely special throughout our stay. From thoughtful touches to excellent recommendations, she seemed to anticipate what we might need before we even asked. Her warmth, professionalism and genuine care made a real difference to our experience. We would also like to thank **Mr. Bougadakis**, whose warm welcome and kindness made us feel like returning members of the Aquila family rather than simply hotel guests. Every interaction with him was personal, genuine and welcoming. Hotels can offer beautiful rooms and good facilities, but it is the people who truly create memorable experiences. **Maria and Mr. Bougadakis are what made our stay truly special.** We would be delighted to return.
Aquila Atlantis Hotel
Address: 2 Ygias StreetAvailability
Description
Facilities
Reviews
The breakfast buffet was a standout. The quality and options were great and improved as more visitors arrived. We were on half board and many were not on it so we were allowed to order directly from the menu. On the second night drinks were comped too. Our server was Stella and she was absolutely great. She was welcoming, understanding and helpful. Another staff member who was great was the young man at the entrance on our arrival day. He helped us with the bags and parked our car for us but we didn’t see him again. Other staff members we interfaced with were satisfactory and below expectations for the price we paid ($280+ per night). The front desk especially was really lacking hospitality and bedside manner. There is airplane noise as there’s a flight every 4 minutes, but our room was very soundproofed when the door is shut tight. Parking is limited and there’s a logistical issue with having to send someone up to get the door opened. The pool is very small for a property of this size, it’s congested, but satisfactory. Location is excellent especially close to the Heraklion museum.
Having been completely satisfied with the Aquila hotels—and especially the Elounda Village and Rithymna Beach —during our previous visit to Crete, this time, as our plans included a lot of activities around Heraklion, we stayed at the Atlantis. The facilities are very beautiful, with a particularly attractive design, and the lobby is exceptional—a very pleasant and convenient space whether for dining, a meeting or work (yes, we did this as well), or simply for a drink and some relaxation. The breakfast was very good, and the food was excellent in everything we tried. The room we stayed in had an amazing view of the harbor and the Koule. As always, what made the biggest difference was the exceptional staff, who, with great enthusiasm and cheerfulness, went above and beyond what we’d expect from a hotel in this category. It was a pleasant surprise to find that the hotel has a few free parking spaces available, as well as a partnership with a large underground parking garage located just a few meters away at a very low cost. We can’t wait to visit Atlantis and wonderful Crete again.
We stayed 3 nights and had an amazing stay at Aquila Atlantis Hotel! Great location…5min to the old anchor, 10min to the Venetian Fortress, 12 min walk to the ferry. The breakfast buffet was a total standout…huge variety of Greek and international dishes, a fun egg & waffle station, plus smoothies and fresh juices. The waiter even took our coffee order at the table and kept everything tidy. Loved it. Our room was spacious, spotless, and exactly what we requested: high floor, sea‑view balcony. They even lent us a flat iron and board, which was super convenient. The hotel also made travel easy with a luggage storage area and by booking transport for our excursion after checkout. The staff were professional, warm, and incredibly helpful throughout our stay. Highly recommended!👍🏼
We had 10 wonderful days at the Aquila Atlantis. The hotel offered everything we had previously planned for our stay in Heraklion: a central location (close to the city, about an 8-minute walk to the Morosini Fountain/the market street, about 5 minutes to Plateia Eleftherias or the port, the Archaeological Museum is right next door, we visited the Palace of Knossos by public bus), quiet rooms (the rooms are soundproofed; with the window closed, you can't hear the port or the airport 6 kilometers away), and an interesting view (we chose an "Executive room with a port view"). The service is first-class; all staff members were always friendly and helpful, even with questions and requests that went beyond the usual standard. The rooms were thoroughly cleaned daily and restocked with two coffee capsules and water bottles each. The breakfast buffet (included) is plentiful, fresh, and delicious. There was nothing to complain about with the Wi Fi signal either. For 5 days, we rented a car, which we parked overnight at the harbor (6 €/night, about a 5-minute walk). The hotel parking lot is very small; the few parking spaces cannot be reserved. We did not use the spa facilities, and the pools were still closed at the end of March. Tip: Be sure to try the hotel restaurant. It may not have the charm of the many tavernas in the surrounding area, but the quality and prices of the food are really excellent! We are very satisfied and are happy to recommend the Aquila Atlantis Hotel. A very warm thank you to Maria and all the other unnamed staff members who made our stay so pleasant.
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