Jungle Jeep Adventure To Mayan Caves, Cenote And Snorkel

This experience was deeply disappointing and fell far short of what was advertised. I am writing this to warn other families and to request a full refund, including the unused National Park fees. ### Issues Encountered: * **Poor Communication:** The meeting point was not within walking distance of the port, and we received no instructions regarding transportation. Despite arriving at the stated 9:00 AM start time, staff repeatedly treated us as if we were late and responsible for time constraints. * **Unsafe Equipment:** The jeep provided to us had a low-gas warning throughout the entire 45-minute drive. Other guests reported non-functional speedometers, which the staff dismissed as "not a problem." * **Misleading Itinerary:** The tour group was disorganized, mixing participants from various ships with different departure times. The sites we visited did not match the promotional photos. We were shown stagnant ponds rather than the promised cenotes, and the guide provided discouraging information about crocodiles to steer us away from swimming. * **Failed Deliverables:** Ultimately, we did not visit the cenotes, we did not snorkel, and we were not provided the promised lunch. Due to the guide's mismanagement of our time, we were forced to choose between a severely shortened 20-minute snorkel session or skipping it entirely. We chose to skip it, and were pressured to sign a waiver regarding our time. * **Lack of Value:** The drive was long, hot, and through an uninteresting area with no informative narration or historical context to make the excursion worthwhile. As a regular user of third-party cruise excursions, I have always had positive experiences, but this was my first time booking for my children and it was a complete failure. I feel misled by the tour description and the management of the trip. Given that we did not receive the services or experiences advertised, I am requesting a full refund for the tour and the National Park fees collected.

Couldn't find where we were supposed to meet up, so eventually we were 15 mins late. The security guy & another guy from one of the shops were so good in trying to find who exactly we were supposed to be going with. We tried phoning several times & it would be cut off so we couldn't get anyone to help us. At exactly 1 hour after we were supposed to go on the tour after paying €200+ one of the tour operators rocks up & says sorry, they're gone. I asked could we possibly link up. No you cannot link up with them, next one is at 12 o'clock which he knows fine well we cannot go on because the ship embarkment time is not enough. So we had no choice but to walk away., so we are down a couple hundred euro. And when we double checked the itinerary they had added in a visit to a museum that never ever would I have booked with the kids .I would just say to any other travellers yes, try to be on time, if not on time be early. But also on the flip side we found another company to do the same things so we were out the same amount of money, they were absolutely fantastic & we had an absolute blast, the guy from the taxi to the tour guide were fantastic, and believe it or not guess what company we met going in as we were going out????? Yes!! The very same & there we were a few kilometers down the road!! So shout out to Friendly Tours, they were fantastic.

Our guide was great. Reasonably priced, tequila tasting was amazing. Great time with my wife and friends.

They did take us to the jade cave as the tour promised for some reason without telling us in advance. We were very disappointed since this was the very reason we picked the tour. I wish we can get some credit back such as cave admission tickets.

One of the worst experiences I’ve had with an excursion abroad. Poor customer service. Poor communication.

Super fun! The guide is extremely nice and even took us back to our resort for free! Super informative as well.

Absolutely the best tour. Would do it again in a hot minute. Our guide was fantastic, the cenotes beautiful, tequila tasting exceptional and the restaurant (more shack than fancy) had the best seafood ever. Recommend 1000%.

The instructions for the meeting place were not great a picture would have helped. The jeep takes usually 4 people. I went with a couple and the guy and myself shared the driving. Looking a Mayan burial caves in the jungle. It has recently rained so it was muddy. We went after that to a swimming hole and had to get there on foot through the mud. After that to the beach snorkeling but you have to have your own gear which was never mentioned. There was no actual beach only rocks. Recommended but not highly

The tour cancelled the snorkel portion we were counting on so disappointed. The Mayan cave portion was corny and made up. 20% of our time was spent at a tequila tasting. For us, a total waste of time that was not advertised in the ad. Basically, we spent most of our time driving around in a jeep caravan. Not worth your time. Check out other companies. You’ll fare better.

We booked our excursion as something to do while in port at Cozumel. We had a good time on the Jeep tour, be prepared with water shoes it does get a little wet for nice shoes. We were able to go places we may not have been able to without this tour. Our guide Bibi was excellent.

We thoroughly enjoyed our tour with Bibi. She was a great guide and knew the area so well. We especially enjoyed the tequila tasting and the snorkeling. The ceviche that Bibi recommended after our snorkeling was the best I have ever had. An absolute 10 out of 10!

I would not recommend this tour at all! The tour did not meet us at the cruise ship. We had to walk several blocks into town to find them which was very scary to me with never being in Cozumel. They took us in a very nasty & dirty jeep 1 1/2 hours to a jungle to see a cave & ruins first. It was so hot with mesquitoes everywhere! Then we went to a tequila factory that was a complete joke in the middle of the jungle. It looked like an old abandoned building that they put shelves of tequila on in the middle of nowhere. Then we go to a so called “cenote” which is a tiny little pool that we had to walk through mud & rocks to get to. Then we go to a so called “beach” with a table to eat at & snorkel gear. The beach was not a regular beach at all, all rocks to get into the water. None of the tour looked like the pictures posted on your site. The only good thing about the tour was the food. It was true authentic Mexican food & very good! I would never recommend a tour like this that is not affiliated with the cruise ship!

I love traveling. It’s hard to impress or make my teenagers happy! Jerry, Julio & Emely are the best! They went out of their way to give us the history, answer questions and hence our experience. This unique trip is a lifetime experience that you cannot miss. Family friendly, easy walks and they would even turn around each jeep, so that it was easy to leave to the next spot. Como Salvadorena América fue una experiencia auténtica y será inolvidable recorrer la isla en el jeep, nadar en la agua salada y helada del cenote. Disfrutar y aprender much del tequila y snorkeling 🤿 con unos bellos pescados. Thank you so much guys. You are the BEST! ⭐️⭐️⭐️⭐️⭐️ Luna from Virginia 🌙

This was an AMAZING experience 10/10. I was lucky enough to go with just Bebe (I hope I spelled that right). The cenote we were supposed to originally go to was closed due too much gano which I was grateful she told me that 😂 the cenote we went to was an open one and the water felt amazing. It even had mangroves in it and was beautiful. Then we went and saw a lagoon and two crocs! The Mayan ruins were amazing. Saw many “Mexican Godzilla's” then we skipped the tequila tasting because I wanted to get straight to the beach for a nice lunch and snorkel. The tour was going so well with so much rich information I wanted to buy my amazing guide lunch. Then I had a nice swim at money bar beach and siesta on the beach! The only thing I would mention is the lunch was just average but I was so hungry I scarfed it down 😂

Address listed is wrong and missed the excursion. The meeting place was at a coffee shop that has been closed for over two years and was located at a completely different part of town. Both phone numbers listed did not work and I was not able to talk to anyone for assistance.

Tour was supposed to begin never started till 9:40. The keep we were given had no seatbelts, air, or radio and was filthy inside. The stops on the excursion were awful and the snorkeling. If u were lucky enough to get equipment(we weren’t) no one in the group enjoyed this trip. Pick something else for sure

Took over a half hour of walking around unknown territory trying to find the meeting spot! Once we found the spot our guide was there. We waited about a half hour longer then or original start time for another couple that never showed, probably couldn't find the meeting spot. So since the other couple didn't show we had to ride in the jeep with the guide and a girl that came to take pictures. The pictures posted are definitely not what it is. Once the horrible excursion was over the girl taking the pictures showed us the pictures she took, which were nice but she said she took 150 pictures and I asked her how much, she said 150.00. We decided to not purchase but 1 picture did cost us 10.00. We did give them a tip just because it was the right thing to do. But would not recommend this excursion, was a waste of money!!!

We tried for 2 and a half hours to find the pick up location. We showed many many other tour persons, shop owners and even police where the given address was and how to get there. We walked for miles and spent a fortune in a taxi tring to find it. The address given was wrong. Double and triple check the pick up location when booking. We are seasoned travellers and use trip advise a lot. We missed the tour. Not happy even when we received a refund. Our day was wasted and we returned back to the ship exhausted and not at all happy. We soooo wanted to do this day trip.

Our host Miguel was absolutely amazing. Having a local take you around to the best stops in Cozumel is an experience everyone needs in their life. We tasted the best tequila and Margaritas. We saw authentic Mayan culture in the jungle, all in the AC of the jeep. Or you can get out and adventure around, whatever experience you would like! We saw beautiful and colorful fish in the clear waters with snorkeling gear provided. All you need is a bathing suit, a pair of sneakers and some cash to take home that amazing tequila. Miguel will take care of the rest. There are plenty of stops for food and shopping, just let him know what you want and he will take you. I bought a black coral necklace with pearls from Juanito, which he scuba dove for himself. One of a kind necklace that I'll cherish forever. We can't wait to go back and visit again.

I had an amazing experience on this excursion with my husband and daughter during our cruise. Everything was punctual, and the tour guides were excellent, providing us with cold water throughout. Just a heads up, it's geared towards couples, so if it's just the two of you, you'll share a jeep with another couple. First stop was caves: we started by jumping into refreshing water in caves, despite them looking a bit mossy. The fruit bats were cute and non-disruptive. The knowledgeable and entertaining tour guide kept us laughing. Tequila tasting was a fun highlight, leaving us pleasantly buzzed and in high spirits. The snorkeling, though uncomfortable equipment-wise, was made up for by the abundance of fish and clear water. Overall, we returned to our cruise tired but content, having had a blast. Thanks to the team!

The guide was very nice and informative. Jungle drive wasn't much more than dirt road to the caverns. Caverns where cool and got to jump from cliff into the water. Only disappointments where we didn't get a jeep to ourselves and booking through viator they didn't know we where coming.

Miguel was fantastic! We learned alot about the local culture. We had a blast snorkeling and the location was perfect for small ones who have never snorkeled before

This excursion was amazing! We came in on a cruise ship and our tour guide, Jerry was very accommodating and prompt about our itinerary to make it back to the ship in time. Jerry spoke great English, was very friendly, and kept the entire tour group safe. The jeeps, private beach club and snorkeling, cenote, shopping, and tequila tasting made our experience in Cozumel fantastic! I 10000% recommend this tour group for all ages as well! My dad, who is 62 years old and handicap with a bad knee even enjoyed it! There wasn’t long periods of walking so it made it easy for him to tag along and enjoy himself. Thank you Jerry for the best tour of our vacation!

You will be forced to attend a Tequila sales pitch (even if it is a family trip)... and to stay in a shopping area at the end of tour. You will only spend about 10 minutes in the Cenote (dark water; almost nobody got in) and another 10 minutes driving in the "Jungle" to the Cave. Tour is pricey for the little you will be seeing or doing. The snorkel stop was ok. I would had skipped the Cenote all together. At the the end of the tour you will be required to sign a survey and the staff will stand next to you until you complete it while they see your responses! No pressure...LOL... but you won't get to drive the jeep back until you fill this supervised survey. After bringing all these points to vendor, they refuse to provide any kind of compensation.

Part one of the adventure was a beach club. It was crowded and noisy. Too much time was alloted here and it forced us to rush through the rest of the tour. Next was a spine busting dusty drive to an underwhelming green hole in the jungle. We stayed 10 minutes. Then back out on the rutted road to a pile of rock the guide called a ruin. 10 minutes here. A tequila tasting followed. Most people skipped this part as they were jammed for time to get back to their boats. The jimador was knowledgeable and said other commercial tequilas were "horse piss" about 9 times. Highly amusing. Not so amusing was the $100+ price tag of the tequila itself. Could have rented a car for the day for less.

My wife and I were fortunate enough to do this excursion all by ourselves, as no one else booked for the timeslot we went on. Carlos was our own personal guide and driver. He shared great knowledge of the history of the island with us. It was a great time! I highly recommend this excursion.

I decided to do this guided tour with a friend for my birthday. I was pleasantly surprised to find that this was a private tour, and that our guide, Tania, was absolutely delightful. She was charismatic and informative, and took the time to find out what would make our day enjoyable, I personally found swimming in the cenote to be the highlight, certainly a bucket list item, and a great way for me to spend my birthday. I am interested in sacred Mayen culture and Tania was able to offer information about several sites in Cozumel to satisfy my curiosity. There is a lot included for the price of this tour and I think for people who enjoy a more quiet experience, this would be educational and enjoyable. I have told several friends about it, including some locals, who also want to do this. Enjoy!

I have to say, it was fun being able to have and drive our own jeep. However, the tour really was not that interesting. We saw a small water cave and then went to the beach. We were only at the water cave for a few minutes, and then to the beach. The rest of the time, we were driving to get to the caves, beach, and then back to town. I would have liked a more adventurous, interesting tour.

Nice mix of events from driving Jeep, seeing Jade Cavern, Tequila tasting and beach. Small group with personal guide was nice.

This excursion was ok. We found the meet-up location rather easily, but the wait was more than an hour from the time we arrived until we started our walk to the jeeps. I was the driver and the driver's side seatbelt was not connected to the floor. The trip to the Jade Caverns was enjoyable. The cavern istelf was not something you will want to swim in (unless ou are ok with the bats) :), but a nice geological feature to see. After the cavern, we visited the Tequila Factory which was nothing more than a person giving us samples in an outdoor seating area and trying to sell us tequila. After an hour waiting for the tour begin at the start, this was a bit frustrating losing another hour of port call time. The snorkeling was at the beach area and was fun and relaxing.

I want to start off by saying that Julio was amazing and I'd go on any tour with him; he made this tour more interesting. However, we were disappointed with the sites that we saw (the cenote was definitely a highlight but no way we were going in the water). The tequila tasting is actually a sales pitch and though the jimador raves at what a good deal you're getting, you can find find it cheaper in the stores. It is very good tequila though. I would not take this tour again, but I would go on another that Julio was guiding. He was also kind enough to take us back to our resort as well instead of us taking a taxi.

This was an amazing trip! Our guide was friendly, knowledgeable, and he also had a great sense of humor making the whole experience even more fun! I would definitely repeat.

Lots of driving in a keep on very bad roads. After hours, brought to a tequila promotion that the owner gets kick-backs for. Then an unpaid lunch and snorkeling from a beach. Very very very very very disappointing

The jeep ride was definitely one that will not be soon forgotten……. The cenotes were a bit of a let down but the tequila presentation was excellent and beach portion great.

Rum sample excellent, beach and food was awesome, Maya caves was a bit disappointed. Miguel was awesome!!!

We had Gerry as a guide and could not have asked for a better experience! Gerry was so informative and we learned a lot during our tour, especially about Mayan culture. The tequila tasting was amazing and we strongly recommend it! Snorkeling may have been my favorite part. The stops on the tour were great, but Gerry made it even better!

Miguel is an amazing guide very knowledgeable and friendly! Wonderful flexibility, made sure we were able to experience all the things we wanted

Our tour guide was awesome. The off-road or off the beaten path was fun. Tortugas beach club 👎. Weak drinks slow service and dirty restrooms. Way over crowded. Tortugas was no fun at all. Also it seemed we were too rushed. Too many things at once. Tequila tour was a HUGE waste of time. Not only do I not like tequila or any alcohol for that matter. The tequila tour is nothing more then a sales pitch. All we learned was how their tequila is the best….

Julio was an amazing guide. He is very knowledgeable about the island, it’s history and geographical. He will give you a fun jeep ride through the jungle and is extremely friendly. Will definitely bring family and friends back to do the tour again. The tequila tasting and beach club were also very relaxing and enjoyable. Thanks again Julio!

Our tour guide, Julio, was very informative and we had a great time. The tequila tasting was delicious, the cenote was exciting, and the snorkelling was relaxing. Overall a great experience!

Our tour guide Miguel was so nice he spoke English well and communicated effectively. The tequila tour was awesome that is the best tequila I have had in my life!! They had waters for us during the tour and it was so time efficient there was no issues with us getting back on our ship. The road IS BUMPY but the Jeeps are so nice it really isn't bad. I just felt like the last stop at the snorkeling Tortugas club the food was very expensive for the portions I would wait until I get back on the ship to eat lunch next time, but the snorkeling was so beautiful. Loved seeing the ruins and Cenotes definitely off the bucket list.

We experienced this great excursion during our cruise on Spring Break April 2022. Our main tour guide Gery was AWESOME! Our family of 4 had the keep to ourselves, drove in rustic jungle, kids swam in two caverns, jumped from tall cliff! Snorkeled with Gery where he took us out where we saw lots of cool fish! Recommend this tour for families with teenagers.

Julio was our guide, he was GREAT! I really recommend this tour my family was pretty happy with this tour.

Loved seeing the cave—- beach was very nice. Guide— Miguel. Was friendly and knowledgeable . Saw many interesting sites

We were debating renting a car and exploring the Island on our own but had already booked the Jeep excursion so we waited to see what it was all about first... we are so happy we waited because this excursion turned out to be absolutely amazing. First, they were great when our friend got sick from an allergic reaction and we were able to switch our day. Second, Sergio who was our tour guide showed up smiling and so welcoming. We thought the tour was a strict schedule but we're pleasantly surprised when Sergio told us we could go wherever we wanted and do whatever we wanted. He was so accommodating and we truly enjoyed his company as he shared a little about himself and the island throughout the day. They brought us to Tortugas for lunch and ended up loving it so much we went back another day. Great view, staff, and food. I STRONGLY recommend this excursion if you want to explore the island. Price was great and you have a private tour guide for half the day.

Beautiful jungle scenery. Informational tour about tequila. Wonderful food and dip in the Caribbean Sea to round out the day. Julio was the best tour guide! He rode with us and had great conversation the whole time. It was a great day! Ps you do stop at some side markets for shopping but you can just take a break if you don’t want to buy.

My daughters and I were on a cruise and booked this excursion. This was their first time to Cozumel. We loved this tour and our guide Gerry was very knowledgeable and we enjoyed what he showed us and told us. It was nice that we had our our jeep for the 4 of us. We followed Gerry. They loved jumping into the Cenote, learning about Mayan culture, and the time at the beach was fun too. The restaurant there was a bit pricier than what we had expected, but when the food came, it was delicious and my girls raved about it. This tour was a highlight of our entire trip. We would do it again.

Our tour guide Julio was the best!!! We booked a snorkel and cenote tour but the surf was incredibly rough so we just went on a bar tour on the west side of island and cenote visit which was a blast! The water in the cenote is kinda 🥴 but it was cool to see it. They also allowed us to add an extra friend to our tour which was very accommodating. The jeep we had definitely needed service but it got where we needed to go. Also appreciated the small group we had vs wry one’s other companies had. We would def. Use them again! Cheers Julio! 🍻

We enjoyed driving the jeeps off road to our place of destination. A small stop to see some Myan ruins, jump into a cenote and tequila tasting. (We passed in the snorkeling) It was a fun couple of hours with our tour guide Miguel who was easy to be with. It was a great way to see some of Cozumel landscape.