Clayton Hotel Cork City

**Disappointing Experience — Poor Service Recovery and Lack of Accountability** I booked a two-night stay at Clayton Hotel Cork City expecting a comfortable experience and a reasonable standard of hospitality. Unfortunately, my experience was extremely disappointing. On my first night, the heating in my room wasn't functioning properly, leaving the room uncomfortably cold. After calling the front desk twice, two managers eventually came to my room around 1 a.m. Despite attempts to resolve the issue, they were unable to fix the heating. I was told no alternative rooms were available, and two portable heaters were brought in instead. The heaters caused the room temperature to fluctuate between too hot and too cold, making it extremely difficult to sleep. What frustrated me most wasn't the maintenance issue itself. Things break, and I understand that. It was the lack of urgency, communication, and ownership from management. The following morning, rather than anyone proactively checking on the situation, I had to approach the front desk and speak with multiple members of management before finally being moved to another room. The hotel offered to cover my dinner as compensation, which I appreciated. However, it did not adequately address the disrupted night's sleep or the amount of time and effort I spent trying to get a basic issue resolved. As someone who travels frequently and regularly stays in quality hotels, I understand that problems happen. What distinguishes a good hotel is how those problems are handled. Unfortunately, the service recovery here fell well short of expectations. I left feeling that I had to work far too hard to receive the level of service that should have been provided from the beginning. A disappointing stay, particularly given the hotel's location and positioning.

I want to start by saying that the staff at this hotel were amazing! I am doing a special thank you to Debbie and John and the kindness they shared with me during a very hard time. My passports were stolen right before walking into the hotel and Debbie the front desk manager went above and beyond to help. She knew all the people to call and helped connect me to the people that were able to get me to the embassy and home. It was during this helping that John came up and offered to walk to the bus stop with me at 12:30 am to chat with a driver to see if my bag was possibly on the bus. He and i spent a great time talking while waiting and made me feel much safer while walking in the city so late. Everything at the hotel was just great. My children lovedtheir breakfast and exploring the city right outside the door. Can't wait to go back and visit.

Fab hotel, back for another visit, hotel is spotlessly clean, in the heart of the city it is a good location. Breakfast was excellent looked after by Aoife and Sarah and a colleague they were very friendly and so polite. The leisure centre was fab also. Big shout out to Mia and Jessica who looked after us very well. Thank you all for making a trip memorable.

The hotel was lovely and clean, the room was beautiful, very comfortable and very clean, its a very convenient location for a city break. The only downside was, we got there around 1 in the afternoon, we were hoping to check in, explained we didn't need to go to our room just wanted to check in but were told it would be an extra 40 euro but in saying that they did offer to hold our bags for us. We didn't have dinner in the hotel but did have breakfast, buffet breakfast with a good selection of both hot and cold food. Overall a nice hotel, would stay there again.