The Ritz-carlton Club, Vail

Very clean, private, and spacious restroom with nice amenities and the full Ritz-Carlton feel. Wheelchair accessible.

We booked 5 nights here with our family to ski. When we checked into the condo we were notified they didn’t serve breakfast and in the morning we needed to go off property. I felt for a five star residence they should have offered something. No robes in the great room area which is not accommodating, it’s not a busy bar and feel it should be more welcoming. When we walked to our room it was nice except it didn’t look like the pictures on the internet at all so that was a little disappointing. The airconditioning in our unit, 616 didn’t work which we didn’t realize until the night time. The smart TV’s were very slow if they worked. Probably need to be upgraded to maintain a five star quality rating system. Also not all units have A/C which I didn’t think to ask before booking since it’s a 5 star rated residence. The bar downstairs was not very cozy. We walked in last night, no fireplace going and more on the cold side and it doesn’t open until 1pm so make sure to bring your own groceries. No amenities provided by the Ritz. However they did clean the room daily. Everyone was very polite.

We have been staying at the The Ritz-Carlton Club, Vail for over eight years, and historically it has been one of our family’s favorite winter destinations. Unfortunately, our recent four night stay in February 2026 was extremely disappointing and reflected a noticeable decline in both service and overall maintenance. In the past, the level of hospitality and attention to detail justified the premium price point. During this stay, however, we experienced ongoing issues that felt inconsistent with the Ritz Carlton standard. The attitude at the front desk was noticeably indifferent and lacked the warmth and professionalism we have come to expect. Several amenities were either not functioning or poorly maintained. Multiple pieces of equipment in the gym were not working. The steam room was out of service. One of the hot tubs had jets that did not work. Both hot tubs were in serious need of cleaning, and at one point there was a diaper left on the pool deck, something we would never expect at a property of this caliber. Operationally, there were also frustrating service breakdowns. At checkout, the ski valet failed to return our skis to the hotel, resulting in over an hour delay. Valet also brought up incorrect vehicles on multiple occasions. Additionally, basic in room amenities we previously relied on, such as humidifiers, were unavailable. For a property at this price point, these issues are simply unacceptable. What was once an exceptional experience now feels inconsistent and poorly maintained. We sincerely hope leadership takes steps to restore the service standards and upkeep that once made this property stand out. As long time guests, this decline has been particularly disappointing

Overall my stay was really good and I had a great time. But my experience with a member of the staff Aleksandra Nagel was very disappointing. During our interaction, I was treated in a condescending manner, as if I were incapable of understanding basic information, and no real help or solution was offered. For a hotel of the Ritz’s level and reputation, this type of attitude is unacceptable. Guests expect professionalism, respect, and a genuine willingness to assist, not behavior that makes them feel uncomfortable or belittled. I hope this feedback is taken seriously and used to reinforce staff training, so that future guest experiences truly reflect the high standards associated with the Ritz name.