The Monarch Hotel and Casino is impressive from the moment you walk into the gorgeous lobby. The staff (Justin)at the check-in desk was efficient and friendly as was the housekeeping staff member who delivered our rollaway bed. Our hotel room was well appointed, very clean, quiet, and comfortable. It was my sister‘s first time visiting Monarch so we interacted with the casino floor staff and guest services several times as she needed a rewards card and was confused how to use the “I reserve “app. They were extremely patient and professional. Before heading out we took a trip to the 23rd floor to checkout the fitness center, Spa, spacious heated pool, indoor & outdoor hot tubs plus the outdoor area with fire pits! Stunning …..we wish we had brought our swimsuits. It was also fantastic to have done so well on the slots!!! I will definitely make this a must visit with all of my out of town guests! Thank you Monarch!
Monarch Casino Resort Spa Black Hawk
Address: 488 Main StreetAvailability
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Wow, we drove from Utah for our anniversary. We had never been here and a great friend recommended this establishment. From valet to our room, everything was top notch. Was very busy on the casino floor, hard to find a table or machine to sit on. We ate at Mariposa ofr our anniversary and Dave was our server, he was great and informative. Made recommendations and we were not disappointed. Next visit we will try the chop house. We did like the pool, no kids after 6pm. Our room was so comfortable and very up to date. Can't wait to go back. Thanks to all for making our special weekend wonderful
I absolutely had the best time here! The service is top notch! I want to give a shout out to Rich the valet! He was the first one who took our car and he was extremely patient and helpful! He never made us wait for our car and always remembered our names and that it was our anniversary! The whole crew there including cleaning staff and front desk and guest services was fantastic! I also want to thank Aiden for his friendliness and help with our stuff at check out! He was prompt and efficient loading all our stuff and getting it to storage (he even helped load it when we were ready to go and he's a real treat! ) so that we could go down and win a little more lol as well as all the dealers who never got pushy only good attitudes with smiles and fun! We had the best anniversary trip! Thank you! 🥰
⭐⭐⭐⭐⭐ We just had an absolutely amazing stay at Monarch Casino Black Hawk, and I can’t recommend it enough! From the moment we arrived, the entire experience was top-notch. What really stood out, was the Great staff. Every single person we interacted with—valet, front desk, dealers, servers, housekeeping—was genuinely friendly, helpful, and went out of their way to make sure we had a great time. The service is second to none. If you’re looking for a perfect mix of exciting gaming, relaxation, and outstanding hospitality, Monarch Casino Black Hawk is the place to go. We’ll definitely be back soon! Highly recommend for couples, groups, or anyone wanting a memorable getaway in the Rocky Mountains.
I recently stayed at Monarch Casino for a surprise getaway weekend with my boyfriend for his birthday, and overall, the property itself is very nice. The rooms were great—clean, comfortable, and well-maintained—and the location is convenient, which made the trip easy and enjoyable. However, our experience at the pool really put a damper on things. We brought a small backpack cooler with us, not realizing outside food and drinks weren’t allowed. That part is understandable, and we had no issue complying with the rule. The problem was how the situation was handled. The employee we encountered insisted we take the entire bag back to our room, even though it contained all of our personal belongings—phones, keys, wallet, sunscreen, and extra clothing. When I explained that I wasn’t comfortable leaving our essentials unattended, he told us he would call security if we didn’t comply. He then offered to hold the bag behind the counter, but understandably, I wasn’t comfortable leaving all of our valuables with someone we don’t know. His response about cameras being everywhere didn’t really address that concern. After the interaction escalated, he eventually backtracked and said we could keep the bag as long as we didn’t open it—but by that point, the experience had already felt unnecessarily tense and uncomfortable. We were just trying to relax and enjoy a special weekend, and the way this was handled made it feel stressful instead. While the hotel itself is great, the customer service at the pool could definitely be improved, especially when it comes to handling situations with a bit more understanding and flexibility.
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