Hyatt Centric Downtown Denver

My husband and I stayed here in early July, and we had a comfortable and quiet stay. The food, drinks, service, and atmosphere at both the downstairs restaurant, and the rooftop terrace, were excellent. All the employees we encountered were friendly and helpful. The only problem we had was that the "cooler" in our room was insufficient--it hardly cooled at all; a mini-fridge would have been more useful.

The rooms are nice and clean, and the location offers convenience to many places. However, the front desk does not seem to be very candid. We had stayed in a king bed room for three days. Enjoying the stay, we added another day, which was a room with 2 queen beds. We called the front desk and gently asked if it is possible to put the extended stay at the same room that we have been occupying for convenience. They said they were fully committed on king's rooms. But on Hyatt's own portal, king's rooms are available even with choices of different floors... We thought it was reasonable to ask because both rooms are of the same price, and it feels weird that they have to lie to us. Okay, we switched rooms and called it a day. Perhaps they were not in their best mood at the time. The day after, we called the front desk asking if it is possible to have late checkout. They again turned us down due to occupancy. As you may have predicted, that was not what Hyatt's own websites were showing. People understand if there are situations or policy restrictions. But it doesn't feel very nice to get lied to, especially when the contradiction is straightforward.

Nice modern looking rooms. The shower pressure is excellent, which is a welcome change since many hotels these days seem to put in low-pressure showers which are terrible. The blow dryer was also very good, which is rare to find in hotels. On the downside, the beds are too soft, and the pillows are not very supportive. When I asked for a firmer pillow, I was given the same type with slightly more filling. As soon as you put your head on it, the filling shifts to the sides and leaves very little support. The restaurant, while a bit too quiet, is nice and the food is great.

Honestly, a bit disappointed. Rooftop terrace: I didn't notice that the rooftop bar would not be open until Memorial Day when booking (my own fault), but we did check out the terrace on Saturday night. The space was unfortunately still littered with trash from a party the previous night. Elevators were also not very well optimized to head to that top floor, either. We had to take the elevator to 12 and then take another elevator to 15th. The room: the beds were comfortable, at least, and it was nice to have chromecast available to watch my own services. I did also enjoy the quality of the toiletries provided. The rolling door on the bathroom (already not great) was incredibly loud; no sneaking in or out in the middle of the night without waking your roommate! I was *incredibly* disappointed to realize there was no mini-fridge, something I assume is standard these days and didn't even bother to check before booking. The bedside lights flickered quite a bit when trying to set them, but were steady once set. The service: excellent service from the front desk staff and apple blossom staff. Thank you for helping check our bags until our flight home! Location: I likely would only stay in Downtown Denver for a work event. There was some good dining, but ultimately, I think there were other areas of Denver I would prefer to explore.