We had our conference here and it was great. The staff was friendly and the rooms were praised by the leaders who earned one. I myself did get a warm cookie but the coffee on site was gone before 10 each day which we felt should have been available. Truly the place was great!
I’ve staid at many DoubleTree hotels, however, this one failed to meet anywhere close to expectations minus the bed being comfortable. There was hair on the bathroom counter under the towels. Shower had absolutely no water pressure and was horrible, you would think they would check these things? Breakfast was nice, but with a restaurant on site one would expect it to be. Hotel is aged and you can tell this. My room was advertised as a Mountain View, however, the only view I had was a building beside the hotel. Not sure I’ll be back.
I would not recommend this hotel! I thought because this was a Hilton hotel that it would be nice. However that wasn’t the case. The hotel is dirty, 2 young ladies at the front desk were rude! We had 2 rooms. My son’s room was dirty which looked like dried blood in the bathtub, called from desk was told they cannot switch rooms due to being booked, but they would send someone up to clean it. They never send anyone up. My son got back from the Morgan Wallen concert at 2:30 in the morning. It was still dirty. Went downstairs. A new lady at the front desk. Which was surprising since the girl before her said that they were booked and had no rooms. My room had plumbing issues. They finally got it fixed however while waiting my nephew need the restroom so went to the restroom on the first floor. There was blood all over the way! DISGUSTING! 🤢 the hallways were dirty black rubber gloves just thrown there along with trash. I won’t ever stay here again. I did make complaint to the front desk. Manager was not around so they took my number but failed to hear back from manager.
This was by far the best customer service and experience I have ever had. Johnny Kim sales manager was the absolute best. We reserved a hotel block for our wedding and had a lot of people, not only that but we were trying to reserve extra rooms last minute and asking for additional help than what was expected. But Johnny as so communicative and helpful, he solved any issues we had and was so quick on responding. He went above and beyond what he was supposed to and it made our hectic week go a lot smoother. So I appreciate him and whole staff. Best experience I have ever had, will definitely stay here or at a hotel again for sure! Great hotel. Great location. Great rooms too
The hotel lobby is very nice. However... for $135 a night I would expect a few things. 1. There is no microwave in your room unless you book a "deluxe" that still looks like a standard room to me🤣💀 You have to take your food all the way downstairs to the first floor to warm it up. Good luck if there's a line because there's only one microwave. #2 The fridge is smaller than a mini and this had me laughing all night. I couldn't fit my leftover plate in there. You either have to eat it now or discard it because of temperature danger zone. #3. The thermostat in the room wasn't working properly and didn't hold heat all that good. #4. Missing key necessities to make a room feel great for this price, but charging for breakfast....is crazy work. I wouldn't book this place again, even if it was free. The staff was the best part... Honestly❤️
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