Private Transfer Chicago Airport Mdw To Chicago Downtown

Driver was on time, communicated in advance and was conscientious. Pleasant, professional, and caring.

We were met at the airport in a timely manner. On the way to the hotel the driver was constantly playing with his phone even though we were going thru rush hour traffic in Chicago. He dropped us at the hotel, but it turned out to be the WRONG hotel. There are 2 Embassy Suites in Chicago. I had given the address when I signed up for the ride. At the end of a long travel day, the last thing you want to have to do is find a ride to the correct hotel. I will not use your services again.

The driver was so nice and was so helpful. Was on time and focus on driving us to our hotel destination.

Driver was ready and waiting for me upon arrival. Provided key tips to the city. Fantastic job! I felt so comfortable with the experience.

The driver is to be commended. He navigated the traffic with true skill. He loaded luggage quickly and got us to the hotel in good time. We would definitely recommend this service!

The driver was really very helpful. The car was clean and fresh. Really liked the service . Thank you

Due to snow and delay, they could not sent us a driver out after the snow fell. Had to find a ride to our hotel after contacting three different times and being placed on hold. Refund pending.

45 mn late. Not the end of the world but we could have just used a cab waiting at the airport. The driver was nice- sweet but the reason we prepay and plan ahead should be accommodating to the traveler- if a previous ride was running late, the company should have sent a different car/driver to be on time.

OUR driver (Jason, I think) contacted me immediately upon booking. The day of arrival he was exactly where he said he’d be at exactly the time he said he would be there. His car was immaculate and very comfortable (Tesla). I’m hoping we get the same driver on the return to MDW.

poor communication - driving skills were poor and almost rear ended another car-thank god for sensors on the car as that stopped us.

Our ride from the airport to Embassy suites downtown was an older multi-passenger van that was dirty and needed to be cleaned. The van was also late picking us up. We took an Uber ride back to the airport with a better experience in a Mercedes Suv that was very clean and on time. I would not waste my money using this transportation company.

My flight from Seattle was delayed by 2 hours. There was no car waiting for me and no message from Biator. I tried to call but didn't get a response. Finally gave up and got a cab. So I paid $150 to get from O'Hara to the Swiss hotel. I ordered the service because I recently broke my hip and my mobility is limited. It seems likely that you would have checked to see what time my flight was arriving.

Friendly driver. Efficient. Arrived in good time. Clean vehicle. Stress less drive. Good communication about arrival

She was on time, friendly, and knowledgeable It was very appreciated to be able to text and be able to talk to her as needed

Driver Dana excellent. Communicated beautifully,, told us where to meet, was perfectly on time. Would use again for sure.

We had pick up from ORD to hotel. Had changed to an earlier flight due to weather prediction and notified driver. He responded and was there at the new time to pick us up

For 5 adults, we probably need just a little bigger vehicle. The third row seat was a little tight. But, the driver was great. Would recommend

I had expected a Suburban or Town Car, instead someone who drives for Lyft showed up. I could have saved $50 on my trip. Plus, I waited a good 45 minutes, that’s after I picked my bags up from the carrousel. Not what I was expecting. I have had car service from the airport in both New York and Fort Lauderdale, this was not what I expected. Not happy and I hope you post this so others know that an Uber or Lyft will be picking them up. Bad on you Viator.

Re: Itinerary # 1268122934 Back in April, I booked this private hire for my parents who flew yesterday from Dublin to ORD. When I made and paid for the booking, I was assured that, if the flight was delayed, the driver would wait to pick them up, and that my parents could access and amend the account to reflect that they and not I were the travelers, which my mother did soon after the booking was made. Their flight into ORD was delayed in arriving, such that they were not at the Terminal 5 exit until 3:30 pm (the pick-up time had been for 3:00 pm.) Despite the fact that four people (including one who was very knowledgeable about the layout and pick-up areas in the terminal) searched for the driver, they could not find him. Furthermore, if he was still in the terminal, he was not carrying any signage declaring who he was waiting for, which would have been helpful. On the other hand, the driver started sending me texts from 2:30 on. But since I was not traveling and was in fact at home in central WI at the time, his texts to me were to no avail. Unfortunately, my mother does not possess a cell phone that works in the U.S. and was not receiving internet in the terminal, so I could not reach her, either. James the driver did try to email my parents, but they didn’t receive the email till after they had arrived at their hotel and got internet. This is the email James sent them yesterday: -Hello Robert Miller This is James from Elifelimo I will pick you up at 2022-07-22 15:00 PM at ORD airport Please confirm when you receive this message Thank you very much- As I mentioned, they didn’t receive it until they had arrived at the hotel, for which they had to spend almost $100 to get to in a taxi they had to hail from the airport after realizing that James had evidently left. Viator has to do a better job of connecting with incoming international travelers, understanding that, especially at this time, flights may be delayed and that not all international travelers are immediately set up for receiving texts. Furthermore, James left without picking up his passengers, and my stranded parents said they received little help from the Viator office which they called from the airport. They are also almost $100 out of pocket for the taxi they had to take to the hotel. And I am asking Viator for a complete refund of the booking I paid for, since the hire did not pick them up, and since I was assured that the driver would wait for a delayed flight when I booked up. Thank you, Sincerely, Susan Teter

Overpaid for a compact vehicle that was supposed to be a black car service SUV. What a rip off! Beware before using this service.

Do not waste your money on this service. After getting email and text confirmations, received a “can’t pick you up text” from our driver after we landed even though we paid a surcharge for a larger vehicle. Got rerouted and hung up on while trying to get another driver. Terrible.

You have black Cars pictured everywhere and the consumer believes he is going to get a Black car......that's the way your marketing is designed. I recived an older model not well maintained small SUV and the driver was a Lyft driver. I could have easily called Uber and Paid $45 instead of $97. I used your service in Europe and was very happy. Never again in the US

Waleed our driver was great! There was 11 of us that traveled to Chicago. Our flight was late and it took a while to get our luggage. He kept checking on us while we were trying to get our luggage and he loaded everyone up as we came out of the airport. I used this company when I traveled to Las Vegas and the experience was great there also.

Dana was a joy to ride with we will be using her again. She is very knowledgeable about the Chicago area.

Great driver. My daughter forgot her earbuds and Cheng was so nice, he went back to hotel to return them. Highly recommend.

My driver was very aware of the surrounding sites and getting me to my hotel safely. It was worth the trip but a little overpriced.

I booked a SUV thinking a Lyft driver arrived in a dirty Camry, we have three large bags and 3 people . I would not recommend this company as they do not deliver what they advertise

Our driver was awesome. We are 4 Senior citizens on a much needed vacation. This was the first leg of the trip it was a great first step

It was easy but the driver was 30 minutes late and my daughter and I could have just got a cab outside the airport faster. It was also $90 to be picked up late. Driver was nice though!

Driver was very super nice, but late. Also, I paid less for a ride back to the airport and it was a black SUV. This was a mini van with seats that didn’t move great and had seat covers. Just not the same experience.

Long slow commute with a lot of traffic. Overall pleasant driver despite the time involved to get from the airport to downtown.

It was HORRIBLE….please see pictures! The company sent a very unfriendly man who was dressed like he just got out of bed. His personal MINIVAN reaped with cigarette smoke. The minivan was FILTHY to say the lease! I’m requesting a refund and will fight to the end to get it!!! DO NOT USE THIS COMPANY!! Oh, trying to call and /or talk to the company is almost impossible. A BIG waste of $90!!

The driver arrived 30 minutes early when my flight was early. everything else was good., including arriving ahead of schedule at the hotel.

Our transfer from Chicago airport to hotel was amazing. Our driver kept us informed from the moment we booked until he picked us up. Our flight was late in but he waited for us and gave us clear instructions about where to wait for him. Collected us very quickly. The journey into Chicago was good. A very polite and helpful driver.

I made a mistake a booked for the wrong day. That was my fault. But, I reached out to see if I could reschedule them for my return and got no response. I have called repeatedly and no answer.

I booked a $90 black car transfer from the airport to my hotel — they were attempting to send a minivan. I called to complain and received a “run around” and no resolution. I text the driver and told him I was taking a cab instead — swallowed the cost of the private ride out of principal and took a cab for $45 with tip included. I will NEVER use Viator again — false representation.

We were lucky enough to have the pleasure of having Terry as our driver. He gave us detailed instructions where he would pick us up which was very helpful with such a huge airport! He was super friendly right from the get-go, made us feel very comfortable and welcomed, and had a great conversation with us. We came to Chicago for my birthday and he definitely made the trip have the best start! And he had the coolest GPS! We loved how unique and genuine he was. Thank you for everything Terry!

I booked this service to give my son the experience of a professional car service that I’m used to - airport meet and greet, professionally dressed driver, clean town car or similar vehicle. What we got, instead, was an Uber driver who did not meet us in the airport. We had to carry all our bags to a pickup point and meet him so he wouldn’t get a ticket. Lol!!! The car was too small for our luggage. He had breakfast takeout food open and eating from it. Loud music at 9:30 in the morning. Dirty car. This is not what I paid for! Horrible customer service when I called to complain. I had to laugh to keep from crying. To top it off, the driver said he was filling in for his friend. And, he drove for Uber but was doing some side hustling to make extra money! WTF! DO NOT BOOK WITH THIS COMPANY!

First time booking with Viator when my family went to Chicago and they made it so easy for me. Our driver was on time. True with their ad

Chris was excellent waited at airport even though we were delayed. Very friendly and informative told us where to visit and told us about good restaurants. Took us outside hotel And carried cases. Excellent throughly recommend especially if all drivers are like Chris.

Driver was in constant communication with me as soon as I landed. Made coordination and navigation to the pickup point very easy.

The only negative thing is after consistent communication with my flight arrival I was still standing outside waiting for 20 minutes

Our driver was very friendly and gave suggestions on what to do while in town. We enjoyed our ride. T

Safe driver, could work a ittle more on customer service. Other passenger accidentally gave him too much money for tip, he was honest and returned funds.

Good driver. Met us easily and had the car seats we requested. Car was comfortable and clean. Easy trip.

Usually one doesn't expect further than a fair fare when picking an airport ride, but this worth every dollar: helpful, always checking my flight status so he ciuld be available after a 7-hour delay, and never lost his smile. 5 out of 5.

Awesome service!! Driver was nice and on time gave great information and made our experience one to remember

Easy. Friendly. Convenient. Professional. Comfortable. Would do it again. Would recommend to friends. Worth it!

The most professional and cordial driver “Chris” picked me up where we’d agreed and gave me a perfect combo tour/transfer from O’Hare to my hotel. Some points of interest, some inquiries as to where I’d flown in from. He was courteous and professional so I readily booked a return transfer back to O’Hare.