Private Departure Transfer To Chicago Airports (Ord)(mdw)

It is the best desicion to or from the airport. They are on time, the communication is great. Defenetly recommended.

Drivers were super nice and gave advice on the city. Vehicles very clean and the service was excellent. I will definitely be using this again.

Great driver from downtown Chicago hotel to airport! Very nice and on time. Helpful with luggage! Highly recommend!

Our experience with Mr. James as our driver was great. He was on time & very professional. The ride was very enjoyable.

On time pick up in a clean and comfortable vehicle, a friendly and helpful driver! Art is an excellent employee and an asset for your company.

Driver was great. He arrived on time, helped load the bags, and dropped us off quickly. The car was in great condition and the ride was comfortable. No issues.

This was our first experience with this operator and we were very pleased with the service provided. The support was very efficient, always responded promptly, and communication was excellent. Our driver, Antwone, was a special case. An excellent professional, he assisted us upon arrival and also on the day of departure. Attentive, efficient in meeting our schedules and safe driving. A professional who truly deserves five stars in his rating.

Very clean car, courtesy, professional driver. Five stars!!! Arrived at time, no 5 minutes earlier!!!!

Only good thing I can say is they refund my money back. Would not recommend. Refused to change my dates and city location that the computer mess up on. Person on the phone refused at first to give me a refund. Manager called back later and issued us an refund.

pick up at airport was seamless. Driver was very polite and helpful, he was waiting for us at the airport. the vehicle was clean and comfortable. I will definitely use this service again.

driver never showed up and company still wanted to charge me and refuse to give me a refund. when i contacted the driver he said he called and since i didn't answer, he didn't come. the number he called from was from a female name that i didn't recognize and don't answer unfamiliar numbers

Antwone was our driver. He was early and able to navigate through the morning rush and got us to the airport on time

Before the agreed meeting time, the driver sent me a text message that he was waiting for us. Everything went very smoothly, the driver was elegant and friendly, the car was excellent.

The wonderful customer service of the drivers that picked me up at the airport and the hotel. Both drivers were friendly.

Custommer service friendly and experienced and friendly driver. On time pick ups to hotel and back to airport.

They don't honor the price nor the claims. They DO NOT serve Chicago, only as far as downtown. It would be better to add that piece of information so that no one else's ride is cancelled the day before they are set to depart. They accommodated me in end but they did say Viator's information is wrong and that they will no longer accept rides from Viator.

Scheduled an exact pickup time for the driver to be at my hotel a week before needing the ride. I even had to call the company providing the service to confirm my reservation details a day before. The driver reached out to me 15min before he was supposed to be there and asked me for the address where I was going to. I had already put that information in my request and confirmed it the day prior. I sent the information, the driver then acknowledged that he was on his way, and that he would be there in 20min. By the time he would have arrived to me, I would have waited 25min for him outside of the original time for him to be there. I called the company that Viator selected for service and cancelled and explained their driver was late. I asked for a refund and both the company & Viator agreed to pay. Do not do business with Carmel Car Service or at least don't preschedule a time and expect someone to be there.

Our driver was on time, friendly and helpful. HOWEVER, I reserved a SUV and received a minivan. Confirmation was made early morning Mon/Apr24 and yet received another one at 10:45pm. He made mention of late call and a minivan would be there AND I noted I reserved and confirmed a SUV

Driver was early. He was very patient and helpful. He was very, very friendly. He helped with the luggage without asking. He was open to my suggestion for the quickest route to the airport.

The service and driver was professional, polite and on time. The car was new and well maintained. The driver was also a safe driver.

On time, polite. Helpful with baggage. Friendly. Was professional. Good communication through text and email.

On time both coming and going! Fabulous experience from Midway to Schaumburg.Thank you for your service.

My trip was cancelled by the car service because I was quoted a price that was significantly lower than what they charge. I’m still waiting for Viator to refund me my money for the booking!

Antwone picked me up exactly on time, got out of the car and grabbed my bags to put them in the trunk. Very nice, friendly and a great driver. He makes an instant great impression as soon as you meet him. He was fun to talk to and the ride went quickly. Couldn't ask for a better driver. Highly recommend him.

Driver was early, polite, friendly and thoughtful. The car, a fully loaded Escalade, was comfortable, roomy, and clean.

Someone from Carmen Car and Limo service called me around 2pm to confirm the pick up time, number of passengers in my party and pickup location. Seemed odd to have to repeat information they already had since the reservation was made 1 month in advance. A few hours later another email was sent to me stating the reservation was cancelled because all the Illinois drivers were working. I was left stranded without transportation and little time to find an alternative ride. If zero stars was a ratings option I would have selected that. Viator needs to screen their outsource partners more closely.

The driver didn’t show up or answer his phone. I called the dispatcher and they sent an Uber. The uber couldn’t accommodate all 6 of us so two passengers had to pay for a ride on their own. We paid for a six passenger van. This was such an inconvenience at 6am and caused us to spend more money. We almost missed our flight. The manager did not sympathize or offer any type of refund. They told us to call Viator which they didn’t offer any partial refund either.

The driver was very friendly and made the trip fly by. We will definitely use them on our next trip into town.

I booked last minute on a Saturday night for an early Sunday morning departure (June 19th). I paid via credit card. A got a call about an hour after I booked that they were full and wouldn't be able to accommodate us. That was fine. I asked if my charge card would be refunded and they said I would have to take care of that with trip advisor. I don't understand why it is on me? Cant the two companies communicate? I have since called trip advisor and they said the needed to see if the service was provided. It wasn't. I had no confirmation or no time and a person phone call that it was cancelled. It has been over a week and I still don't have my refund. It is ridiculous on both Trip Advisor and this Companies part. Beware. They will take your money even if they shouldn't and no one will care! I ended up using UBER for the first time ever and it was much cheaper and very easy. I am about to go to my credit card company next.

The car service canceled 8 hours before pick up, they didn’t have any drivers available. I had to scramble and find another company in that short amount of time.

I called Viator 3 times to confirm ride. I also called Carmel 5 times and was finally confirmed with no help from Viator..then 4:30 am Carmel said they could not accommodate via email not even text. I don’t read emails when readying to go to airport. We had to scramble for ride since no ride showed up. Terrible experience. Should not be that hard to get a ride to airport. Complete failure on your part and Carmel. I booked with you so should have been your responsibility to assure everything went smoothly or why bother booking with you?

No one showed up to pick us up at the airport then told us we were an hour late and couldn’t come. We were never given the right direction for pickup. Finally came after 90 minutes. Very frustrating

Clean and awesome SUV with plenty of space for my family. Our driver was friendly, professional and timely. Everything went great.

Picked up at 4:00 am sharp. Downtown Chicago to O’Hare. Everything was flawless. Thank you. Will definitely use the service again

Punctuality and flexible. My original flight was canceled the day before and we were able to reschedule without a problem

Our second ride with this company as seamless as the first. Friendly, safe, professional driver. Great communication in advance and just prior to our ride assured that our needs were met. Perfect on time departure for our airport transfer. Driver came a few. United before the departure time so we could load and pull away right on time. The SUV was clean, comfortable and stylish. They made sure they sent one big enough for our family and our ski gear.

There was a mix up with my pick up time even though I provided my flight information. Pick up time was arranged for the department of my flight and not the requested time of pick up. Had I not called to confirm, my transportation would have not arrived on time

Most memorable part of our trip was having a car ready at the airport within minutes of landing and not having to worry about our transportation. Very smooth driving!

Driver was running late due to traffic accident but kept me updated and I still made it with time to spare to calmly make my flight. Very friendly and capable driver.

Drivers arrived in a timely manner, and were friendly, which made the trip into the city a little comfortable. We will definitely be using the car service again.

Very friendly got us there on time. Will use your service again thank you 🙏 thank you again 😉😁😁!

Impeccable service, and the most nicest driver! We were moved from Chicago downtown to ORD at 5:00, and booked just the previous day.

I recently used Viator's car service while in Chicago. Both of my drivers were very professional and prompt. Having reliable transportation is so important when traveling out of town, and Viator provided awesome accommodations. I will definitely use their services again!

Booking#: BR-696078050 No car there at the time agreed. Even after 25 min waiting time and different phone calls: no car! To be sure to get our flight we had to take a taxi to the airport and to pay the fare by ourselves. Please refund the amount we paid for this booking. Thank you and best regards. Paul Saner.

<p>Our driver was AWESOME!!!!!, We can't brag enough about him, him drove us to our condo, and when it was time to leave a few days later we had the same one. It was nice having a driver that would talk to us and ask how how enjoyed the city. It was Great we will call on this company again for all our trips!!</p>

<p>Better journey than the arrival - but still the driver wasn't sociable - different driver, slighlty more chatty but not by much - at least thiis one smiled. Having said that, the timing and drive to the airport were brilliant.</p>

<p>Great ride. Our driver was very professional and personable. The car was very comfortable and felt luxurious. There was a lot of traffic to the airport but I felt very well taken care of, delivered to the exact spot I needed to be dropped off. This way to and from the airport is heads above using an Uber.</p>

<p>Driver never showed up, called Carmel and was put on hold forever and then when I called back and was put through 4 times they claimed the driver was in front of the building which was not the case. When they went back to verify ? I was disconnected again ! As this all took more than 25 minutes and we had to catch a flight we took a hotel car. Unreliable service and bad customer service support !!!</p>

<p>The vehicle was outstanding, the drive was ok however, the driver was not very polite.</p>