Excellent location, easy walk to all things within the old city and even to Maya shopping centre if you are a “walker”. Staff friendly and attentive. Swimming pool is terrific, at least 20m long and very good for lap swimming. Rooms are great size, clean and good amenities. Breakfast is ok. My only negative is that black tea bags should be provided rather than incur extra charge. I’d definitely stay here again
Lovely staff, clean rooms and nice setup decoraron, nice hotel, great breakfast and room service, good pool, great location. A bit noisy outside but we are ok with it, but if you are sensitive check the room options. The bathroom had a bit of mold and some towels were quite old so this is something to improve. The breakfast yes it is a la carte plus a nice small buffet, it was delicious, we loved it. The pool was nice, some reviews said it was cloudy this was not our experience. I did break one of the glasses in the bathroom and I was ok paying 100 bath for it.
Thoroughly enjoyed our stay here. The property is beautiful and hospitality incredible. - Love the spacious room and the split shower/toilet. The bathroom is also very well designed with mirrors, counter space and closet space. - We booked a half-day elephant care tour through the website the hotel recommended. It was a lot of fun. - The breakfast is incredible! You get make-to-order dishes in addition to the buffet. I love the variety of pastries, dim sum and fruit. They even offer tiny versions of local desserts - yummy. - It's super walkable, close to temples, restaurants, night markets and massages.
We stayed here for three nights. All staff were extremely welcoming and polite. Rooms were well maintained and very clean. We had a balcony room which was nice of an evening. Can be a bit noisy, but you are in a city. Would not detract us booking this room again. Pool.was a welcome touch after a busy day. Apart from breakfast we did not eat in the hotel. However, the breakfast was really good and an excellent choice. Staff were very welcoming at breakfast. Hotel is in a good postion as close to the sunday night market which is well worth a visit and loads of choice for restaurants, shops and bars. Would quite happily book this hotel again.
We recently stayed at T Heritage Hotel Chiang Mai and unfortunately our experience didn’t live up to expectations, especially considering the high room rates. The staff were lovely, friendly, and polite throughout our stay. However, when we complained about the excessive noise, they were not particularly helpful and simply suggested that we take a Grab to buy earplugs. The hotel advertises soundproof rooms, but this was one of the noisiest hotels we have ever stayed in, and our sleep quality was very poor. The hotel also seems overly focused on charging guests for extras. Thin glass tumblers were placed in the bathroom, and when one accidentally slipped from my hand and broke, we were charged 100 baht, despite the glasses appearing to be very inexpensive. There is even a sign at check-out asking guests to allow 10 minutes for a room inspection, which creates an atmosphere of mistrust. Some of the marketing is also misleading. The photos suggest that afternoon tea is served in your room, but we were required to have it in the restaurant instead. Additionally, afternoon tea is only provided once per stay, which was not made clear. Breakfast is made to order, but the menu is repetitive, and the buffet selection is minimal and unappetising. There was a frog in the pool. We never saw the pool cleaned. Overall, while the staff were warm and friendly, the lack of soundproofing, poor handling of guest concerns, misleading presentation of amenities, and numerous extra charges made this stay disappointing and not good value for money.
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