Doubletree By Hilton Hotel & Spa Chester

Had a fantastic stay at the DoubleTree by Hilton in Chester. The room was lovely, really comfortable and had everything we needed. The staff on reception were brilliant, so friendly and welcoming, and nothing seemed too much trouble. The spa facilities were excellent and a great way to relax during our stay. Breakfast was also really good, with plenty of choice and everything was fresh and tasty. Overall, we couldn't fault our stay. It's a lovely hotel with great facilities and fantastic staff. Would highly recommend it to anyone planning a trip to Chester, and we'd definitely stay here again!

I truly have enjoyed spa facilities in this hotel, but I didn't like the fact that relaxation room cannot be used until 21. It's really lovely with relaxing music, but I was asked to leave as you were closing it just around 8pm, even if twilight spa evening session was until 9pm. There should be an information somewhere regarding closing time, so your guests can plan their stay in the best possible way.

The location is lovely and the staff we spoke with were very nice especially the bar staff who also did amazing cocktails although I think a mutual benefit would be to perhaps have some more staff in the area as the two on the bar never seemed to catch a break although did well managing customers. Big downside was ceiling of the spa had a large amount of mould on it which was very off putting and lead to us not using our entire spa time that we paid for.Understandable the high level of moisture and warmth in the area but as a known condition for mould I think more action should be taken to prevent or regularly remove/clean affected areas, due to the size of the area you could tell it has been there for awhile and lead to us not wanting to go both days we had booked at the hotel when the spa was a big draw for us We requested a upper floor room on booking, we understand where the hotel may be busy but on appearance it was very quiet across all dates we were there and we were stuck on a ground floor room; would have proffered to wait to check in for a higher floor if it was just a case of waiting for a room to be ready but the request wasn’t even acknowledged on check in.

I’ve used this hotel for business “up north” for years. Such a friendly welcome from the reception team last night prompted me to put a review together. The friendly welcome is almost guaranteed the hotel itself especially the new wing is light and airy and such a nice feeling from the rooms facing into the garden. Room service pretty consistent and reasonably quick given the hotel is usually close to fully booked when I’ve used room service. I’ve not been a spar customer but the pool is decent for a post work swim. Garden is lovely for a beer on a summers evening. Breakfast good choice and also pretty consistent. The team at this hotel are always services with a smile. Keep up the good work!