Back again for a 4-night stay! On the first night, there was an issue with the air conditioning, so I needed to switch rooms. It was late and the hotel was fully booked, but the reception team handled it brilliantly. They were extremely apologetic, genuinely cared, and even offered complimentary drinks while they sorted out the room arrangements. I was settled into my new room in no time—both staff members on duty are an absolute credit to the hotel. The rest of the stay was flawless: the room was spotless, comfortable, and quiet, and the food was great. Every member of the team I encountered was warm, friendly, and helpful. I highly recommend this hotel and will definitely stay here whenever I'm in the area.
Leonardo Hotel Derby
Address: King StreetAvailability
Description
Facilities
Reviews
Great location! So close to town centre & Darley Park. Was my first time in Derby - would stay again if / when I return. Staff very professional, efficient and polite! Room was huge & had everything you could need. Bed was really comfy & a huge super king size. Lovely to have 3 windows in a room. Air con quiet & efficient! Lovely to have a desk, little round table & chairs! Slept well despite the nearby busy roads, well soundproofed! Loved the perks of a superior room with the extras & 2pm checkout! Breakfast was great too! Tasty, hot, well replenished. Tea not so good as hot drinks out of a machine. Only improvements would be:- 1. A moveable shower instead of the fixed. 2. Plug needed by bed 3. Breakfast - tea tastes better with freshly boiled water rather than out of a machine. Could not see any cold (cow's) milk - only almond / oat / soya)
Great location in the Cathedral quarter and close to the city centre, with spacious and comfortable bedrooms. Plenty of choice for breakfast with both hot and cold options. All staff were friendly and attentive. I enclose some views from my sixth floor bedroom.
Overall our stay was pleasant and we had a good night's sleep, the cleanliness of the bathroom was not something we would have complained about as it wasn't very bad, but because you asked the question, I'll give an honest answer. The Advantage Club question has a low score, due to the fact that the most prominent membership benefits stated on the website are free room upgrade, and complimentary late checkout, when we arrived and asked about both these membership benefits we were told its not possible for the room upgrade, and late checkout is something that I'd have to ask for in the morning of checkout, this wasn't made aware to us beforehand as it does say "complimentary late checkout" on the website. We had to adjust our plans as we couldn't rely on being allowed the late checkout which caused significant inconvenience.
Rating: 1/5 Disgusting service, dirty rooms, and racist staff – avoid at all costs. My stay at the Leonardo Derby was a nightmare from the moment I walked in. The room itself was filthy – stained carpets, grimy bathroom, and an overall unhygienic feel. I wouldn’t let my worst enemy sleep there. Worse than the room, though, was the staff. They were incredibly rude and condescending. When I arrived, they accused me of booking the wrong date and made me feel like an idiot – only to later discover they had made the error themselves. No apology, no accountability – just arrogance. To make matters worse, I experienced openly dismissive and discriminatory treatment that made me feel completely unwelcome. The mannerism was disgusting – stuck-up, unprofessional, and frankly racist. If you value your money, your comfort, or your dignity – do not book here. Stay away. There are plenty of better hotels in Derby that actually respect their guests.
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