Holiday Inn Runcorn By Ihg

We had 2 nights at the Holiday Inn Runcorn. Formus it was the best option to meet family at Chester Zoo and also be close to the motorway for arrival/exit. The staff were exceptionally friendly and welcoming and helped when I left an item behind. Rooms were OK. Very comfortable beds (twin room), although the bathroom was a squeeze and getting in and out of the shower (over the bath) wasn't the easiest. There was also little space to hang wet towels, especially as the hook behind the door was missing. Great addition was the air conditioning, although it was a little noisy. Once asleep you didn't notice it. WiFi was good, there was tea/coffee facilities, however, no fridge. One side of the beds didn't have a bedside table. This was probably due to there being a connecting door. Instead I used the desk chair pulled over, so I had somewhere for my glasses and phone, etc. Breakfast was great. A good selection of hot and cold items, as well as a gluten free area. All-in-all a great stay for 2-nights, despite the small size of the bedroom and bathroom.

My partner and I booked a room here late after a mess up with Travelodge who we will never use again. Instead this hotel was absolutely wonderful from start to finish. A particular shout out to Andrea Richardson at reg front desk who did an absolutely stellar job at welcoming us and bringing complimentary coffees to our table! Amazing service and lovely clean well equipped rooms.

We had a great time staying at this hotel for Creamfields festival 2026. The staff were so lovely (especially Tom) and we felt very welcome. The rooms are a little bit tired but the facilities are great and we had a wonderful time. We wouldn’t hesitate to go back next year as the DBB offer was superb and the pool and jacuzzi were lovely although again a little tired. Thanks for having us muddy lot! See you next year!

After a very disappointing experience at another hotel, we were transferred late at night to Holiday Inn Runcorn. What could have been a stressful end to our evening was made so much better when we arrived and were greeted by one of your lovely team members, Meg. Meg was incredibly welcoming, kind and helpful. She made us feel comfortable and reassured, and we really appreciated her helpfulness. The lady on reception the following morning was also extremely lovely and friendly. In fact, every member of staff we encountered throughout our stay was fantastic. The whole team at the hotel were wonderful, and we really appreciated how kind, friendly and accommodating they were.