Sheraton Grand Xishuangbanna Hotel

Stayed 4 nights in a premium suite. The facilities feel somewhat dated and modest, and cleanliness could be better in places. The location is quite far from downtown, where most of the attractions and hotspots are. The outdoor pool is a real plus — great for family water play or hanging out with friends. On the downside, on-site dining options are limited, and food delivery is difficult to arrange here. And WiFi is extremely slow and unstable. The staff are warm and genuinely helpful, though English communication can be a bit rough at times. Lots of annoying noises from neighbors thru weird door between rooms. Literally no noise sealing at all. Very uncomfortable Overall: if you want easy access to attractions and nightlife with friends, you’re better off at a tourist hotel downtown. But if you’re on a family trip with a relaxed schedule, you’ll likely enjoy your stay at this Sheraton.

I had a wonderful stay here. The staff were friendly and attentive, the room was clean and comfortable, and the facilities were well maintained. The location is convenient, close to [landmarks/restaurants/transport]. Breakfast had a good variety and everything was fresh.

A great experience at the Sheraton Xishuangbanna. Suitable for a leisure vacation, the room is big, nice, clean and the bed is comfortable. The staff is polite and professional. The service is very attentive and meticulous. The breakfast is very good with lots of options, and the noodle stalls are pretty good. The hotel is a bit far from the city centre, but very quiet. The resort offers some free activities nearby and also free shuttle bus to airport and train station. There are some pretty good restaurants near the hotel. We ate at the Dai Family Banquet at the gate twice. The price is reasonable with big portions. All in all, a very satisfying stay, especially the service.

The Sheraton Grand Xishuangbanna Hotel is a well designed and well-appointed resort hotel with all the facilities you could expect. The rooms are of an excellent standard overlooking the gardens and swimming pools. The buffet breakfast is as expected in a hotel of this type with a good selection. You would have to be unreasonably fussy not to find something to your liking. I had dinner in the Yue restaurant. A very lonely experience being the only diner. The Cantonese style food was quite good without being exceptional. The hotel has a few English speaking staff that are very helpful, generally, by and large, there is very little English spoken. Given the location, it is not unexpected. The hotel is very close to the airport but quite a way out of town. Perhaps 15 minutes depending on the traffic. It is an excellent destination resort hotel. Having said that at the time of my visit it was almost exclusively occupied by tour groups.