Nakin Korkijrattanakul
Mostly perfect except some staffs couldn’t communicate English. But most of them speak very well and all of them having service mind. New facilities and good breakfast. Next to metro station.
Sheraton Chengdu Lido Hotel
Address: No. 15, Section 1, Ren Min Zhong Road Guest Rating: 4
Availability
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
Green Life
As a Marriott Bonvoy Platinum Elite, this property completely fails to meet Marriott standards, which is why I have cancelled all my bookings here. Elite benefits are meaningless at this hotel. You will not be upgraded unless you already pay for a suite price (the room rates has dropped and the earlier booking for normal room = suite price), and they claim upgrades are decided on day of check in, which conveniently removes any obligation to honour Platinum benefits. They only upgraded my earlier booking with a higher price and refused to do based on my recent date even after applying Suite Night Awards, the hotel refused the upgrade with endless excuses. Despite the reservation being made months ahead, not last minute. Minor booking changes were used as a weak justification to deny benefits. There is zero elite recognition, zero service, and zero accountability. If you are a Bonvoy Platinum Elite, do not expect any service or benefits here.
Annie Tran
I am placing this review for my family. They were especially taken care of by Melissa Yang in the club lounge and throughout their stay. Melissa recommended things to do and made them feel special during their trip. Highly recommend staying at the Sheraton Chengdu Lido Hotel!
Winifred Henderson
A modern hotel that is pristinely clean. Staff is super helpful and views are amazing. The breakfast is delicious with too many options - that is a good thing! The location is brilliant, as you can easily walk to the main shopping district.
Rachel Chen
The location of this hotel is super convenient for getting to all the tourist spots, but unfortunately, I wouldn’t recommend it for Platinum+ members, and I don’t plan to stay here again. As a Titanium Elite member, I’ve come to expect a certain level of service, but this stay really missed the mark. To start, there was no welcome message before check-in, no real upgrade offered, and little recognition of my status. I had a simple request for a suite with a washer, but instead, I was given a suite facing a noisy main street and a construction site. The “Executive Suite” I was given was the same size as the Superior Suite I originally booked, so it didn’t feel like an upgrade at all. The room layout felt cramped, especially in the bathroom where the toilet area barely had any legroom. I did get access to the club lounge as part of my benefits, but the happy hours and afternoon teas weren’t anything special, even though the lounge staff were friendly and welcoming. On the plus side, breakfast was actually quite good, with lots of options for Chinese and Sichuan dishes, which added a nice local flavor. Housekeeping was also fantastic—they kept the room spotless and well-stocked every day, which I really appreciated. Overall, though, the service and comfort didn’t match what I’ve experienced at other properties as a loyal elite member, so I left feeling disappointed.
Upgrade Hotel
Help
Monday through Friday 9 am to 7 pm EST
Reach us by phone
1 (404) 457-8032
Reach us by email
info@amazejourney.com