Hilton Garden Inn Chengdu Kuanzhai Alley

Friendly, clean and a scrumptious breakfast! We will come again.

Great location. There are lots of good local restaurants within walking distance. And it’s easy to get a ride here. The room is nice and breakfast is pretty good. What stood out to me the most during our 4-day stay was the welcoming atmosphere and the helpful staff. As a Sichuan local, I would stay at this Hilton Garden Inn hotel again for my next visit to Chengdu.

Very convenient hotel with the location and amenities such as free washing machine and dryers. A lot of local restaurants in short walking distance although they are pretty much all very similar. Standard Room is not big but ok for 1-2 persons. A rather modern hotel design is Chengdu but not the luxury style. Price is fair.

This hotel has two major shortcomings. First, the duvets provided for guests are extremely thick and heavy, causing you to sweat profusely even during November’s winter season. Unfortunately, the hotel does not offer alternative options. Second, out of the eight floors of guest rooms, only two are designated as non-smoking floors. Staying on a non-smoking floor is purely a matter of luck, and I wasn’t able to secure one on either of my visits. Rooms on the smoking floors are filled with the smell of smoke, and the hotel’s maximum effort to address this is odor treatment, which I suspect involves little more than spraying chemical deodorizers or air fresheners. The smoke smell, which has permeated the carpets, bedding, and furnishings, lingers persistently and is particularly challenging for non-smokers sensitive to it. In an era when nearly all upscale hotels worldwide have banned smoking, Hilton’s brand in Chengdu stands out in an especially unique way. Another slightly inconvenient aspect is that the hotel, with its eight floors of guest rooms, has only two elevators. The wait times can be quite long, and the small elevators are often very crowded. Breakfast is abundant but not all that delicious. For instance, the freshly made wontons have thick, tough skins that are hard to chew, far inferior to those served in local restaurants. Now for the positives: the location is excellent, just a few steps away from the famous Kuanzhai Alley. Additionally, the hotel is situated on the renowned Xi’an Road shopping street, surrounded by an array of tempting restaurants that make choosing one a challenge. Even the street-facing rooms are surprisingly quiet. The hotel staff is very warm and friendly. However, my two stays here have made me willing to sacrifice such a prime location in favor of a slightly more distant hotel where I can get a good night’s rest.