Chengdu Marriott Hotel Financial Centre

The room is clean but some guests still smoke in the smoke-free rooms and the hotel doesn't have a policy to prohibit it. So the smoke-free rooms can still have strong cigarette smell unfortunately depending on one's luck.

I stayed here for five days, and the air conditioning was manually set to 26°C with no option to adjust it. By the third day, the temperature had risen to 28°C! The following day, I politely mentioned to the receptionist that the room gets warm at night and kindly asked if the air conditioning could be turned on. However, they refused, citing the cooler nighttime temperatures, and told me to open the window instead—though the window only opens slightly and doesn't allow for proper ventilation. It should be the guest's choice whether to use the air conditioning, especially since there was no mention of any restrictions in the hotel's policy when I made the booking. Nowhere was it stated that the AC couldn't be used at night or that room temperatures would remain around 28–29 degrees Celsius. The room becomes unbearably warm at night, and even with the windows open, there's hardly any breeze. To make matters worse, they didn't bother to replenish the tissues for two days—we had to ask for them. The service and attitude were very poor. Would not recommend staying here.

I recently stayed at this hotel and had a very disappointing experience. The room I was given did not match the description on the website, which stated it had two double beds. Instead, I received a room with two single beds, and the staff was not helpful at all in resolving the issue. I spent nearly two hours at the reception trying to get this sorted out, but the management showed very low attention to the problems. I lost a day of my trip because I had to sleep during the day, and despite promises that the situation would be resolved, nothing was done. As a result, I had to cancel my remaining nights and rebook at the Kempinski hotel, which was on a completely different level of service and comfort. This is the first time in a long while that I have encountered such poor service from a hotel. I cannot recommend this place, and I certainly cannot leave a good review.

I would say this hotel was perfect in every way except that I was locked out of my room on the day I had to head to work for an important meeting. Despite them resetting the key card once the door still couldn’t open. However they were quick to call the correct person and rectified the issue fast. The shower water pressure was so strong and water was rly hot. Room service portions were so generous and probably the best room service food I’ve ever had. Staff were all very professional and helpful. There’s a mall called in99 across the road with Pop mart / Chagee etc. Will stay again!