I stayed here for one night with my family for a special occasion and it was amazing. The staff were very friendly and took care of the small details which made our special day even more memorable. The location was great and the room was comfortable and clean. The leisure facilities were good and there were also nice areas to eat and drink.
Hotel was lovely, room was spacious with comfortable beds. Unfortunately we stayed on the hottest day of the year. Our room was like sleeping in an oven, despite the aircooler and fan the hotel had provided, along with three small fans that we brought with us just in case. Air con was fitted in the corridors and the lobby areas downstairs but not in the bedrooms sadly. The staff were excellent though, couldn't fault them at all. They were very helpful. It would be a wonderful stay for anyone when its not in a heatwave 🤣
Decent stay with friendly staff. We stayed here using a Moonpig voucher—which I honestly wouldn't recommend as they are very difficult to redeem. The Leonardo isn't a hotel I would normally choose in this area, but it turned out to be a nice stay overall. The Good: The staff were extremely friendly and helpful throughout. The room was clean and fine, and the beds were comfortable, a really nice touch was having both firm and soft pillows to choose from. Breakfast was good, and the pool was decent for a dip (1.1m deep). The steam room was also a great bonus! The Downsides: The room was quite dated and had no air conditioning. Even with the fans and cooler provided by the hotel (which we appreciated), the temperature was still very hot and borderline unbearable. Also, having the sauna located inside the changing rooms meant we couldn't use it together as a couple, which was a bit odd. A solid stay with great staff, but the room temperature and voucher hassle (not Leonardo hotels fault) were definite drawbacks.
Getting very dated now. A warm week, no air conditioning in the room made for a very uncomfortable week. Despite asking to be moved & being a rewards member (free room upgrade) I was told there was no rooms available, the hotel was by no means full! I had to email reception, due to work commitments I was unable to telephone but never received a respose. There are a number of chargers available for EVs but I found constantly non EVs parked in the bays by health club visitors so I was unable to charge my vehicle. The good points, room the serviced everyday, inside was always clean, staff were polite.
Absolutely love this hotel. I remember it from when it was the Golden Valley Thistle Hotel back in the 1990s. So for me staying here for 3 nights was a really special trip back down memory lane. The staff are lovely and very friendly. The breakfast was good. The grounds are very green and spacious. Even though you are just off the A40 you do feel you're in the countryside. There is a very convenient bus stop just a few mins walk away for a 15-min bus ride to town. My room on the ground floor was air-conditioned and very cool. The hotel also had 2 welcoming water coolers in the reception for complimentary iced water. Highly recommended.
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