Availability
Description
Enjoy Chiloe is located in the city of Castro and offers a spa, fitness center, restaurant and rooms with sea views. There is free Wi-Fi. Rooms at Enjoy Chiloe are spacious and bright, and have large windows with views of the sea. The apartments have a fully equipped kitchen and dining area. The hotel has a casino that houses the Blend bars and the OVO nightclub. The spa is equipped with a gym, sauna, and 3 outdoor hot tubs. Please note that the three hot tubs outside the spa have an additional charge, as do massages. Additionally, the use of a swimming cap is mandatory and has an extra cost. The massage service has an extra charge. Enjoy Chiloe is 12 mi from Mocopulli Airport. There is free parking.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
I have been staying at Enjoy Castro for over 15 years and have always appreciated the experience and location.
However, during this visit I was surprised to learn that access to the shared hot tubs now costs $30.000 CLP for 30 minutes or $50.000 CLP for one hour.
For a hotel in this category and price range, charging separately for shared wellness amenities feels unexpected and significantly changes the overall value of the stay.
I hope management reconsiders this policy or improves transparency at the time of booking, as returning guests may be surprised by these additional charges.
Came to the spa today due to muscular back pain and the ladies that provided the massage are only capable of providing a soft relaxing massage. Definitely not a sport massage as advised.
For $50.000 pesos each, definitely not worth it.
A hotel on life support. The company that owns this hotel has been restructed and has a ton of debt and remains loss making. You can tell because even though you can see the hotel was built to the highest standards, everything has been left to rot and deteriorate, the bedroom has broken blinds, toilets rolls holders, aged furniture, damaged cupboards etc. the same is of the hotel facilities. Although not busy the breakfast is very average which is fine but what is not fine is that the serving area is so small that it's impossible to get to certain items and they run out quickly so you have to wait for them to be replaced.
The views and spa are the key amenities: three outdoor wooden hot tubs +5 indoor Jacuzzi pools plus a small gym with free weights and a weight machine;
and a pretty good above average continental breakfast included. Great views over the bay.
(Some deferred maintenance on the building - Otherwise I would’ve given it five stars - ignore that to appreciate the water views and spa features.) Also a casino (but I don’t gamble.)
Staff were very courteous; the spa’s water features are really amazing , and views are great on a sunny day.
For a five star hotel the price was great.. However, the hotel is full of little annoying details, making the visit less than comfortable. During my visit, the hotel manager was very rude. She was absent in a different room for good ten minutes and then came to the front visible annoyed. After several questions involving money ( the reservation was already paid) we got our keys.
The hotel is great in an unbeatable location, however...
There's no banister in the staircase leading to the outdoor hot tub. The plates for breakfast are really small and only soup size spoons are available? If you want to go to the casino as a hotel guest, you need to show some voucher, so I couldn't be bothered. The restaurant is ok, with a small selection.
If you don't mind any of these details, I'd recommend it
