Suiteloc Apparthotel

This was easily one of the worst hotel experiences I’ve ever had, and it is absolutely not worth the price they charge. We accidentally left a parcel on the sofa in the reception while rushing to the airport. When we called the hotel for help, they initially responded but then completely stopped answering our calls. There was no sense of accountability or basic customer service. In the end, we had to depend on the airport security team and arrange an InDrive rider ourselves to retrieve it. Thankfully, Muhamad from the airport staff went out of his way to help us, and Mourad—the InDrive motorbike rider—literally drove in 13-degree temperatures late at night to bring the parcel back to us. Strangers showed more responsibility and humanity than the hotel staff, which says everything. The condition of the hotel itself is extremely poor and far below acceptable standards. The property is shabby and clearly lacks maintenance. There is visible mold and fungus in several areas, which is both unpleasant and unhygienic. We also noticed ants inside the room, which only adds to the poor hygiene concerns. The lighting throughout the property is very dim and poorly planned, making the entire place feel dull and neglected. Basic facilities are also compromised. The windows do not lock properly, which is a serious safety issue. The crockery provided was dirty, showing a complete lack of attention to cleanliness. Overall, the place feels neglected, with no proper upkeep or quality control. It is also clearly understaffed, and this reflects in the slow, careless, and unresponsive service. For the price they charge, this place is extremely overpriced and offers none of the comfort, cleanliness, or service expected at that level. The most frustrating part is that it is located in Anfa, which is a prime and desirable area—but this hotel does not live up to the location at all. It feels more like a poorly maintained, low-grade apartment than a proper hotel. This property seriously needs to invest in maintenance, hygiene, and staff training. Until then, it does not deserve to be listed as a hotel. Worst experience ever.

Excellent service. Staff was very helpful, front desk lady was very sweet. Breakfast was delicious.

Had a wonderful stay at this hotel. The staff was very friendly and helpful. They upgraded our room when our first had a problem, and even helped make us bland food when my partner and I got food poisoning. Thank you for your kindness!

I had a wonderful stay at this hotel! The entire team was warm, professional, and always ready to help, which made our experience even more enjoyable. A special mention goes to Khawla, who took such great care of us throughout our stay. She was always attentive, kind, and went above and beyond to make sure we felt comfortable and well looked after. Her genuine hospitality really made a difference and left a lasting impression. Thank you to the whole team for making our visit so memorable—I would definitely recommend this hotel to anyone looking for excellent service and a welcoming atmosphere.