Melliber Appart Hotel

We were very disappointed with the attitude of the front desk manager during our stay. As guests staying in a serviced apartment, we prepared seafood in the room and requested additional cutlery three times. Unfortunately, no one delivered the items, and we received no assistance at all. Due to the lack of service, we placed our garbage in the designated trash area on our floor. However, during check-out the next day, we were unexpectedly criticized by the front desk manager regarding this matter. We found this unfair and unprofessional, especially considering that our requests for service had not been fulfilled. If there are specific rules regarding waste disposal, these should be clearly communicated in advance. Additionally, if staff communication in English is limited, appropriate training should be provided to ensure smooth service for international guests. We believe that when service falls short, guests should not be blamed. We hope the hotel will improve communication, service responsiveness, and staff professionalism to prevent similar situations in the future.

The hotel isn't a luxury hotel but is very adequate. The main point really for us was the location. It is walking distance from the Hassa II Mosque, which was our intent to visit on the this overnight layover in Casablanca. The check in staff were friendly and help. The rooms are adequate and clean. The only issue was during breakfast where the waiter took the money and didn't bother to give change, like he asssumed the rest would be tip. Since compared to the total bill it was pretty high. It was eventually sorted out, but there was some hassle and it felt a bit scammy. Other than this, the other check in staff was nice, the hotel room was adequate and the location is great. I even had a good view from the mosque from my room!

Great location and a modern hotel with a good breakfast. Room has a lot of small defects, checkin was not good. The price is 300MAD higher than online booking, he told us to book direct to get a good room. Then the card payment machine didn't work and they said we need to withdraw cash. Otherwise good. Perfect to visit mosque and sea.

I really liked the location of Melliber hotel, which is very convenient and comfortable. The service was perfect from start to finish, and the staff were truly awesome. A Special mention goes to Hamza at the reception for his Professionalism, kindness and constant willingness to help. The Spa was excellent , clean, relaxing and well managed, adding a great value to my stay. The room was very clean and huge in size, the housekeeping staff were very attentive, Polite and efficient. Breakfast was good with a friendly team and delicious Moroccan Specialties that added a local touch including the freshly made Msemmen.