Radisson Blu Hotel Cardiff

We had a lovely stay at this hotel. The staff were lovely as was the breakfast. The rooms was very clean, spacious with good amenities. My only gripe would be the very noisy AC (which was off btw) that kept me up for the majority of the night.

Arrived at the hotel having booked and paid through Agoda. The hotel has changed hands and is now called The Majestic. We were told they no longer had our reservation since the company had changed and that I had to get intouch with Agoda. The lady on reception was incredibly helpful and we were able to book a room, she also included breakfast at no extra cost due to the mix up. I have been refunded by Agoda, obviously this was no fault of the new owners.

Spacious room and a genuinely beautiful bathroom. That’s where the positives end. For £85 a night (100 if booked directly) it is overpriced. The first room had visible stains on curtains, desk, and wardrobe, plus just two flat pillows for a massive bed. No complimentary water either. It’s disappointing that this was deemed acceptable… feels like they’ve got so many rooms they’d rather swap than fix. Reception swapped the room without fuss, which I appreciate. The second room is cleaner and tidier with slightly better pillows, but it’s not perfect either. The darker carpet and lighting just mask the issues… there are stains on the curtains here too, and I’ve found two moths on the curtains despite the windows being completely sealed. That’s genuinely odd and suggests maintenance problems run much deeper than what’s immediately visible. Full of carpet stains too. I’m scared to call reception to swap a room for the second time in case it’s even worse… I’ll rather take the hit. Hopefully breakfast is nice in the morning The lighting in this room is noticeably worse, which makes working difficult. The furniture throughout feels cheap and scratched. You’re paying premium rates for basic, worn accommodation with hidden problems. The bathroom is genuinely beautiful and well-maintained — that’s the only thing that justifies the price. But one decent bathroom doesn’t compensate for everything else. They’re willing to help when you complain, but the systemic issues suggest the whole place needs a proper refresh.

The hotel is in a great location and was very clean, with friendly and welcoming staff. However, our stay was let down by a few disappointing issues. The bar closed at 11pm despite the website stating it would be open until midnight, and reception refused to serve drinks after 11pm. Additionally, we were unable to get any food at 7pm on Bank Holiday Monday, which was quite inconvenient. Overall, a pleasant stay in some respects, but the lack of available food and inconsistent bar hours were frustrating.