Sowell Collection Hotel Du Roi & Spa

Ideally located in a beautiful city. Short walk across the bridge to the castle. Plenty of great places to eat and drink very close by. Lovely facilities at the hotel. Worth paying a little extra for a room with a view over the river and castle. Staff couldn't be more helpful. Asked for extra coffee pods for the room at reception and they arrived there before we did.

**The hotel charged me for a P2 parking space it could not provide, then refused to refund the €15.** I stayed for two nights at Hôtel du Roi & Spa and paid €15 per night for the hotel’s P2 parking facility. When I returned on the second night, the parking was completely full. I was also told that I was the second paying guest that evening who could not obtain a space, raising serious concerns that more parking spaces had been sold than were actually available. The night receptionist told me to leave my car in the passenger drop-off area in front of the hotel. This was clearly not the secured P2 parking facility I had paid for. I was even warned that I might have to be woken during the night to move the car if firefighters or emergency services required access. At checkout, I requested reimbursement of the €15 charged for the unavailable parking service. Both reception and the hotel director refused. The director claimed that allowing me to leave my car in front of the hotel meant the paid service had been provided. Her handling of the complaint was dismissive and highly unprofessional. She showed no willingness to acknowledge the problem, apologize, or offer a reasonable solution. She became visibly irritated and abruptly ended the conversation by saying, “Au revoir, Monsieur,” before walking away. I also submitted a formal complaint to SOWELL’s central management and received no response. This is not simply about €15. It is about charging a guest for a service that was unavailable, refusing to refund it, and handling a legitimate complaint with a complete lack of professionalism and respect. This is not the level of accountability or customer service I would expect from a five-star hotel. Based on my experience, I cannot recommend this establishment.

We had to cancel our trip because of the war and the hotel agreed to postpone our trip even though we were past the date of possible cancellation . This they didn’t have to do - many hotels wouldn’t - and for this alone I would give them five stars. Location fantastic - view fantastic- room excellent. As to breakfast the hot food was very poor- other stuff ok. They had a problem with the nespresso machine which they didn’t fix. Reception staff not great. Waiters very nice. Evening meal very variable - sometimes great sometimes less. All in all recommended

We stayed here for two nights. The location couldn’t be better, right between the centre of town and the old walled city. Our room was huge with a large bathroom and even a dressing area with loads of storage. The decor isn’t what I enjoy but it’s comfortable. The hotel is 5star but I think the garden lets it down. There were ugly electrical cables coming up from the paving along the end of the garden and the grassy area was mostly weeds. I feel this hotel is 5 star as it at has the correct facilities to be so but without the attention to detail to be truly classed a 5 star. Having said that it’s truly outstanding value for the room and location.