Luxury Sunset Cruise With Prosecco

This was the most amazing experience with family…we enjoyed every moment and everything was well organised

This is advertised as a 'luxury' cruise but not sure what that meant as the boat seemed average and was very crowded. The sea was quite rough so it wasn't a great experience going out and waiting for the sunset, although it was better coming back along the coastline - lovely view of the illuminated waterfront. We had rosé prosecco - no choice - but we did get the two glasses each as advertised.

Most amazing sunset cruise ever. Comfortable catamaran. Bubbles galore. Fun, fun, fun. Saw dolphins, seals, sun fish, shark, sea otter. Staff were all amazing throughout. So helpful & friendly the whole time. Most definitely recommend.

Be ready for speed, I do get people want to see the sunset but if we had water traffic officers they would definitely get ticket every hour. :(

We had a great time!!! Crew was friendly and knowledgeable. Prosecco was delicious!! They were able to follow a baby humpback whale. Saw him breach numerous times. Saw cape fur seals too. Sunset was gorgeous!!!

We went out with the Enigma. Great crew, highly recommended!

Great, sunset cruise, left ontime. Received 2 glasses of prosecco per person. We didnt see much wildlife just seals. Crew was great. Even provide us a blanket when the sun started to set because it got chilly.

It was amazing. The crew were friendly, polite and made sure we were comfortable and having a great time! What an experience! We saw a whale and a dolphin! It was incredible!

I loved the experience. The team was very professional, warm and friendly. They ensured we were all comfortable and enjoyed the trip. Rachael was really helpful

The only. Problem was the weather total cloud and cold no sunset but a lively group of girls got most dancing

Fabulous cruise!! The crew was the best, very attentive and nice! So much fun. The prosecco was great too!

Very nice cruise. Smaller than most so a little more intimate. Prosecco was nice, not at sweet as I’ve had before. Crew did a great job keeping drinks filled.

am writing to formally lodge a complaint regarding our sunset cruise on Friday, 30 January. In addition to the overall poor service and lack of basic ambience (including no music onboard), we experienced rude and racially offensive behaviour from a staff member named Nico. His conduct was unprofessional, dismissive, and made members of our group feel uncomfortable and disrespected. This behaviour is completely unacceptable and has no place in any service environment, particularly one that promotes itself as a luxury experience. We expected professionalism, courtesy, and inclusivity — none of which were demonstrated. I would appreciate this matter being taken seriously and would like to know what steps will be taken to address both the service shortcomings and the conduct of the staff member involved. I look forward to your urgent response.

Amazing and friendly crew on the cruise. Worth every penny. Very strict on safety and always willing to help to navigate one’s way around the boat.

What a blast 🙌. We had a fantastic cruise. . Although a bit windy but thst was a non issue. We rocked that boat from bottom to top and all walkable sides. Champagne served all great 👌

What a Beautiful Sunset Tour. They stopped to view the Sun set completely. Enough photo opportunities.

Amazing cruise. With endless champagne and excellent crew. Will do again and highly recommend to everyone.

You have to do it. No questions asked. It's beautiful, everyone on board is helpful. We enjoyed the experience.

Dear Waterfront Charters Management, This correspondence serves as a formal notice of complaint and demand for a full refund arising from your failure to render the prepaid service contracted with us. We booked and paid in advance for a luxury sunset cruise. Due to a flight delay, we made repeated and reasonable attempts to contact your offices prior to the scheduled departure time to notify you of the delay. These attempts were unsuccessful due to your lack of availability and failure to respond. Upon eventually making contact, we were informed that no accommodation could be made. We arrived only five (5) minutes late, yet were advised that the vessel had waited twenty (20) minutes, which is factually incorrect. This misrepresentation, coupled with the lack of communication, constitutes unacceptable conduct for a prepaid luxury service. We travelled from Durban specifically for this experience and had limited availability in Cape Town. It is further noted that reviews published as recently as last week reflect that other customers were proactively contacted by your team prior to departure under similar circumstances. This indicates inconsistent, selective, and unfair service delivery. In terms of the Consumer Protection Act, 68 of 2008, we were entitled to: • Receive the service as agreed and paid for; • Fair, honest, and transparent communication; and • A refund where services are not rendered due to supplier non-performance. While we initially indicated willingness to consider an alternative cruise, this is no longer feasible due to time constraints. As the contracted service was not rendered, we hereby formally demand a full refund of the amount paid. Should this matter not be resolved within 7 (seven) business days of receipt of this correspondence, we reserve our rights to escalate the matter to the National Consumer Commission, relevant tourism bodies, and other appropriate channels without further notice. We await your written confirmation of the refund.

Nice trip was very cold. We had jackets maybe tell people to bring jackets. Staff were great. I would only recommend if my friends didn’t mind choppy water

The Best! The crew and captain was a true blessing. I would recommend this cruise and crew a thousand times. The wine was plentiful, the crew assisted with walking along the boat and even when my had flew off my head the captain turn the boat around to try and find it. That touch my heart even though we were unsuccessful. I have a fabulous time.

Wonderful crew, beautiful views, spectacular whale watching opportunity! Highly recommend to all!!!!

Great experience in the ocean with sun setting and fortunate to see whales and Dolpnins with friendly crew

This cruise was the absolute best!!!! We were running late because we couldn’t find where we were supposed to go but luckily we found it and the captain allowed us on. And thank God he did! The views were absolutely breathtaking! The crew was fun and the kept the bubbly flowing!! Bring a jacket!!

Very caring service with friendly intimate connection. The captain also spoke freely and did the perfect sunset moment.

Amazing, on time which is important always for me , great view and I enjoyed myself so much . Great 😊

They were a bit stingy with the glasses of prosecco but other than that it was good. They gave us blankets which was nice of them.

It rained, but the experience was still great. There was a covering so we didn’t get wet and was still able to enjoy the views.

Weather was bad but the captain was great. It's was stormy and wished we could have seen the sunset but the captain was fun and kept us safe..which ended up being a better experience

Absolutely magical sunset cruise! The views were breathtaking, and the crew was friendly and knowledgeable. Perfect way to unwind and enjoy nature's beauty.

What a pleasant trip, thank you to all your staff., they were super friendly . Was Truly a awesome trip.. Hats off to all. I will defenitetly be coming back.

amazing sights ocean life and views of the cape coast, Lucky enough to catch dolphins and whales and an amazing sunset. top cruise!

We were ejected from our original booking (made 2 months ago) because of a group BUT before that they made us run from quay 5 to quay 6 making believe that we were still on the same boat. When boarding (and only then!!) the crew told us that our booking was shifted to another of their boats which had already departed. They were not sure if they were returning to pick us up - which they finally fortunately did. But it was too much uncertainty and not very relaxing. Also the cruise was at that point only one hour and not 1.5 hours. Very dissappointed.

This was a great experience. Executed very professionally and they served my favoritest champagne. The sunset was absolutely amazing. Only problem was I LET MY PHONE BATTERY DIE and only have a few beautiful pics of CapeTown’s night skyline. This tour was well worth the price and effort it took to get there.

The boat ride was very smooth though it was quite windy. The crew is super friendly and we were well served with drinks. The only thing is that I imagined we would make it more further out to Camps Bay but after all it is just 1.5h.

The catamaran was beautiful and very comfortable. The prosecco was poured immediately and we set sail on time. The journey was smooth and we stopped, facing west, just as the sun was setting. The only thing that spoiled the trip were other passengers constantly posing for Instagram photos and videos, spoiling everybody else's view. When the started dancing and grinding by the pole in front of me, I had to tell them that enough was enough as they were spoiling our experience. By this time we were well on our way back. I think the crew should have stopped this sooner. We paid to enjoy a sunset, not a photoshoot!!

Being from New Zealand we enjoyed Cape Town so much and this cruise were amazing. We will highly recommend the cruise. My husband have already recommend this to his family.

WOW - this is a must do as from start to finish the boat cruise was excellent. My good lady and I decided to do this at the end of our holiday and were left with outstanding memories. Very easy to get tickets then were straight onto boat which was not over filled just to get folks on board. Could choose where to sit plus easily move around once moving. All crew very friendly and eager to ensure you have a relaxing and enjoyable experience, got x2 glasses of bubbles which were lovely. Left on time and returned later than scheduled so excellent value for money. It also helps when you get an outstanding sunset plus joined by a Southern Right Whale at close quarters !!

Terrible, terrible experience. They cancelled the cruise at the last minute without notifying me. They do not have a phone number to communicate with clients on. And they’re completely unapologetic about it.

The views were beautiful and the proseco lovely. Be prepared for a party vibe and guests having a ball. We were told that the cruise would go to the clifton beaches and past Robben island which didn’t happen (maybe because we left late waiting for other guests)? Cruise was just over an hour. I would however still recommend this activity!

Bring a warm jacket. The weather changes as it approaches sunset. The boat we were in provided us with blankets. However, not all are the same. So to be on the safe side bring your own jacket and have fun.

This sunset cruise was nothing short of magical! Sailing from the historic V&A Waterfront into Table Bay, we were treated to stunning views of Cape Town’s iconic skyline and majestic Table Mountain. The luxury catamaran provided a smooth, relaxing ride, and the complimentary Prosecco made toasting the breathtaking sunset even more special. A must-do for anyone visiting Cape Town—pure perfection!

The staff was exceptional which made the event enjoyable in every way. The perfect way to end a perfect trip. I loved the personalities of the crew, the music, the scenery, the champagne. The overall ambiance was perfect.

The trip itself was good despite the large swells we had to traverse. Finding the boat from the redemption point was challenging but it was New Year’s Eve so crowds were dense

It was supposed to be a sunset cruise , the weather was horrible we weren’t allowed to reschedule we were forced to ride a boat in the rain .. so o didn’t get my monies worth for I did a Normal cruise for the price of a sunset cruise

Very nice and friendly team. Everyone was sweet and friendly and made the ride so easy for us . I’ll definitely do this again

Great boat experience, the bartender was exceptional and the reception was well versed. They were fast and efficient, over all we enjoyed the journey and the sunset experience. It was what we expected. They introduced us to the new whiskey which we later purchased for our bar.

What a spectacular evening. The crew on the Eclipse was absolutely spectacular. The Skipper new what he was doing and Cape Towns beauty delivered with spectacular views. Definitely a must do and have to do it again experience.

Loooovely lovely experience!! The sunset was aaamaaazing! And the wine as well. The controller of the boat made sure everyone can see the sunset regardless of where you were seated. I'd recommend you bring along a friend.