Wonderful! Was there when we arrived and super easy to find! Others in our party waited an hr for their shared service
About Activity
What's Included
Includes
- ONE WAY ONE WAY TICKET
- Bottled water
- WiFi on board
- Air-conditioned vehicle
- Facial Towels
- At the airport we will receive your name written on a tablet
- 2 Corona Beers per person (Over 18 only)
- Private black sedan
Excludes
Departure & Return
Departure Point
- CONTACT INFORMATION ONCE YOU ARRIVE AT CANCUN AIRPORT When you arrive at Cancun International Airport, please follow these directions to find the driver who will transport you to your destination: “We recommend downloading the WhatsApp app during your stay in the Mexican Caribbean to facilitate communication and improve your experience.” Please show your confirmation voucher to the representative of the company and the driver on arrival on your phone. • Once you land at Cancun Airport, you will receive an SMS or Whatsapp text message from the company’s airport presenter and you will first need to go through immigration and customs. We will be monitoring your flight and arrival terminal until you leave... After going through immigration, picking up your luggage and clearing customs, you will see timeshare vendors and transportation along the aisle. They will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM (do not talk to them and continue walking). Look for our team after leaving through the sliding front door; we will be waiting for you in the area where all other transportation companies are located. • The company representative will receive you holding a tablet with your name written on it and you will be dressed in a long sleeve green shirt. Go directly to the exit doors. If a representative of other agencies or hotels tries to stop you—there are a lot of scammers—please don’t stop and help us by going directly to our representative (we’ll be there waiting for you, so don’t believe people who say our team left or will reimburse you). Our airport representatives wear uniforms with apple green shirts and black pants. All our representatives and drivers also have an authorized airport identification. If it takes more than an hour to leave the terminal after your landing due to your airline, lost luggage or other reason, and if you do not see our driver when you leave the airport, please contact us. We are committed to providing a smooth, punctual and comfortable transportation service. Please note the following policies: Additional charges will not apply if your party members arrive on different flights, provided we are notified in advance. If we are not informed in advance and there are last minute changes, extended waiting times or additional travel within the airport, an additional charge will apply due to the extra logistics involved. If you need a baby chair, please request it in advance when booking (2 chairs per booking only). Unfortunately, we do not have baby chairs at short notice or at the last minute. This ticket is valid for a one-way trip. If you want a round trip service you must book another ticket head to your Viator portal (TripAdvisor) and search for “products departing from Hotels to Cancun Airport”.
Itinerary
Once you land at Cancun Airport the company representative sends you a whatsapp message to tell you specifically where they are waiting, don’t worry we will be waiting for you even if your flight is delayed.
This ticket is valid only for one Ida service
Check the Zone where your hotel is located so you can choose the right Zone
If your hotel is located in the Cancun Hotel Zone choose the option "Cancun Hotels"
If your hotel is located in Playa Mujeres/ Costa Mujeres choose the option "Hotels in Costa Mujeres"
If your hotel is located in Puerto Morelos choose the option "Hotels in Puerto Morelos"
If your hotel is located in Playa del Carmen choose the option "Hotels in Playa del Carmen"
If your hotel is located in Puerto Aventuras choose the option "Hotels in Puerto Aventuras"
If your hotel is located in Akumal choose the option "Hotels in Akumal"
If your hotel is located in Tulum choose the option "Hotels in Tulum"
If your hotel is located in Holbox choose the option "Port of Chiquila" **Does not include ferry tickets or taxi service
The Airport representative will be waiting for you with a banner with your name written on a tablet.
" It is a pleasure to serve you " Welcome:)
Language Offered
Additional Info
Cancellation Policy
Reviews
Excellent service from start to finish Driver was very friendly and got us to our hotel in very quick time
After a tough travel day with our airline, our experience with STP caribe could not have been more welcomed. Daniel was communicating with us during our flight delay, and greeted us when we finally arrived in Cancun so seamlessly. The ride was easy, and the vehicle was so lovely and ripe with amenities. I would definitely recommend booking an airport shuttle with STP Caribe in the future
Awesome experience!! Much better than a ride share. We had driver Juan and welcome guide Carlos. Both were awesome. We are booking with them again.
Highly recommend - car and amenities were great but Omar my driver was definitely the stand out - helpful, informative, professional, and answered all of my questions about the area we drove through.
Darwin was prompt and friendly. I only use this company when visiting. Excellent service every time 😎
The luxury sedan transfer to Excellence Coral Playa Mujeres was worth every penny and set the absolute perfect tone for our vacation. While the resort offers a free shuttle, upgrading to the private sedan turned a standard travel day into an extraordinary experience. Navigating the Cancun airport can often be chaotic, but this transition was undeniably the easiest and smoothest we’ve ever experienced. The service was top-tier, exceptionally professional, and seamless from start to finish. If you’re a couple looking to elevate your trip right from the moment you land, do not hesitate to book this—it is completely worth it!
This is our third booking with STP and we couldn't be happier! We were met just outside the airport doors by a gentleman with our name on an I pad. Escorted to our sedan-limo, and greeted by our driver with hand sanitizer and a cold face towel. There was a bucket of drinks cooling for us as well. Such a luxurious way to start our vacation! Book here knowing they will be in time and professional!
Very nice vehicle. Jesus was professional and polite. No complaints.
Fabulous service couldn't ask for more very reasonably priced using them again and will use them every time
Perfecto! Couldn’t have asked for a better experience. Will definitely book again. Beautiful car, delicious beer, amazing leg room.
Awesome! They were waiting for us right by the gate. Super nice.
Their services are top notch 👌August 1st, 2026 I have no complaints at all. First, my flight came in from South Carolina, my friend her flight came in from Minnesota. We were supposed to arrive at the same time 1pm. She arrive 1:50pm, i arrive well after 2pm. Plus the time going through customs/immigration, let's add the hour getting my luggage, because remember she arrived before me. She had her luggage. The operator's communication was on point. Basically I was in communication with the company alone maybe 2 weeks prior to the trip asking any questions that'll come to mind. They responded quickly every time I send one. The driver communication was perfect. They'll have a person with a table by Margaritaville, once you connect that person, he'll walk you to the vehicle, that's were you'll meet the driver. Mind you that's only a 2-3 minute walk. The driver is extremely polite, well dressed, English and Spanish speaking. He takes your bags, give you a cold rag to wipe your hands or your neck. You'll get a mint for those folks with bad breath lol.. And for the men who want to really shine and impress your lady, you can order a dozen of roses via a link they'll send, and the driver will have them when you arrive in a nice pretty black box presentation with their logo on the bottom ( TOP NOTCH SERVICES) Your are offered water or a beer once your in vehicle. The driver will kindly ask you your A/C preference and your music preferences. He's driving, so I let him ride us in listening to Spanish music. Our ride to our resort in Costa Mujeres was kinda far 45 minutes to a hour depending on traffic. Over all...... this is a real review from a real dude. This company is the bomb at how they provide services. They are top notch when it comes to cancun transportation. I'm also using the same company for our transportation back to cancun airport. I definitely will be using them again, and I'll recommend them to any who's coming to cancun.
Hands down the best airport pick up ever extremely luxurious. Great for couple trip. From the pick up with fresh cold towels to the vehicle being very comfortable. The service was amazing
Cancun airport can be overwhelming without a plan for transportation. This company makes the transportation to your destination stress free and is absolutely worth using their service. The communication was outstanding and the car we were in was very nice. Ronaldo made sure we were very comfortable and was excellent driver.
Great experience Ronaldo was the best. Please book you will not be dissatisfied. Great communication. Excellent top of line service
On time, polite and quick. Hand towels, waters and coronas were a nice touch. Glad we did private over shuttle service, saved some time.
Good pick up experience in a nice, new car. 5* for the competitive price and ease of getting to the car. Communication in advance was also great, via WhatsApp and was easy to find company representative when we left baggage claim.
Finding our representative who escorted us to our driver Joaquin was seamless. The ride to Mayakoba on the stretch limo was exceptional.
Juan did a phenomenal job getting my partner and I safely and comfortably to Tulum! The complimentary cold drinks and towels were a nice touch. I would highly recommend if seeking hotel transportation from Cancun airport.
Absolutely amazing service! Great constant communication, beautiful clean luxury vehicle. Ice cold beverages as listed. The most comfortable way to transfer to and from anywhere in the Cancun area. I highly recommend this service hands down to anyone in need of a safe, comfortable and reliable airport transfer.
Jose was great! I highly recommend
The experience was faultless, we saw a gentleman holding a tablet with my name as soon as I was outside the airport, he took us to our driver who was very polite and helpful, as we left he offered myself and my wife a nice cold beer which was very nice in the heat, the experience from the airport to our hotel was brilliant and so relaxed, I would strongly recommend the company to anyone as it started our holiday off brilliantly!!!!
Juan Daniel was awesome. Made the hour plus ride enjoyable and comfortable. Car was great. Highly recommend!
5 star experience. Pick up was on time and escorted the whole way. I will continue to book with them
Quick easy luxury transfer. Very friendly driver and easy to find representative. We highly recommend.
This is a great service very professional and easy to find in the air port. They were so attentive.0
Communication was great. I got a message before I even landed that my driver was ready and waiting for me whenever. The attendant was easy to find and took my friend and I straight to the driver. The driver was extremely friendly and funny. It was a smooth and quick ride to the hotel. There was water and little Coronitas which we appreciated on the ride. I will definitely be booking again next time I’m back in Cancun.
Booked a car service from Cancun airport to Tulum for my wife birthday. After reading reviews, i settled on STP Caribe, and that didn't disappoint. Communications right from initial booking was on point. They even sent a video to walk you through getting out of the airport and right to meeting point. Carlos was our pick-up conjoining and greeter. Excellent service. The Juan was our driver who was absolutely great. Can't recommend these guys enough.
Great experience and our driver was fantastic. Book with them if you want a one of a kind ride experience to your resort. They were there with a smile to great us. Will book again when we go back. 5+++!
Great experience, the decorations for birthday were a great touch! Would use again ! Communication was good
Good experience only thing is we didn’t get the stretch sedan we ordered other than that good experience
Great service. WiFi in car. Safe clean. Will highly recommend. Prompt service and precise prior communication
We had a great experience with STP Caribe! Our driver, Daniel, was waiting for us at the designated meet-up spot when we arrived. Our flight was delayed by 2 hours, so we were a bit nervous it would mess up our transportation, but not at all. The company tracks flights and adjusts accordingly. Daniel was welcoming, helped with our luggage, and we felt comfortable and safe the whole ride to Playa del Carmen. Would definitely book again, highly recommend!
Carlos met us at the airport. It was extremely easy. We had excellent communication from the start with the company. Ronaldo was our driver, extremely friendly knowledgeable five star service! I highly recommend this company due to professionalism, cleanliness, and service. I would absolutely book with them again!
Imagine. You arrive in Mexico after a long flight, after waiting for almost an hour for your bags at the baggage claim. You are taking a vacation from the stress of your life, and need to begin the wind down. In enters this amazing transfer service. They text you at the airport with directions, they wait patiently for you, they greet you with a scented towel and iced drinks, and whisk you away to begin your relaxing in a lovely, private car. I began breathing as the car smoothly glided away from the airport. You will too. Remember to invest in your peace during every moment of your trip -- you deserve it!
Great job. Clean, safe, reliable.
Would highly recommend booking ! Extremely professional and the car was beautiful, he even gave us the phone to play our own music !
Moises is the man! Amazing driver. His is a friendly guy and had a fire playlist. I’m going to book again for my up coming trip in April ‘26
Wonderful! On time, organized, friendly, safe driver, great sedan! Will definitely use again!
Wonderful and safe driver and easy to find at airport. Definitely would recommend. Easy to communicate with!
Seemed complicated but if u watch the video it is not. Great communication, welcome, and drive. Above and beyond.
This is my third time using STP and they are so great! Easy to find and they contact you when you arrive to send location to meet and a picture of who you are meeting. The limo was clean and so nice! Stocked well with waters and beers. Marco D. was my driver and so kind. He offered hot towels and wifi as well as anything else I needed. Great experience. Will continue to use STP!
Took us from Cancun Airport to playa de Carmen. Wilbert was very nice and helpful. Ride was clean and comfortable.
Takes the stress out of arriving at an airport knowing someone will be waiting for you to pick you up. No need to find a bus and sit and wait. You can enjoy the ride to your hotel and likely beat the rush of the drop off bus. Full enjoyed this experience
The sedan was a bit dated. Very old model for the price. The driver was nice though. And the pickup was seamless.
Joaquin Escalante was the kindest and sweetest driver to take us from the Cancun airport to playa del carmen. I would definitely recommend this company if you are looking for a private transfer. We were greeted with lavender towels and lotion and there was cerveza ready for us in the van. 100/10 recommend! He was such an angel.
From the moment we met our driver until we got to the resort was amazing. Extremely friendly and polite. Kevin made us feel welcome and comfortable. Will be using this service from now on for our transportation.
Kevin was absolutely amazing. After coming to Cancun for over 15 years, Kevin was the best driver we have ever had.
We were in touch with our driver by WhatsApp the minute we landed. Brian, our driver, was fantastic. We were able to leave immediately upon getting our luggage. We recommend this service highly. We were extremely satisfied both on our arrival trip to our resort and our return trip to the airport.
Monday through Friday 9 am to 7 pm EST
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