Had a wonderful ride and conversation. I truly appreciate the prompt service and immediate outreach by the company prior to landing .
About Activity
What's Included
Includes
- Mercedes V250 Private
- 2 Corona Beers per person (Over 18 only)
- ONE WAY ONE WAY TICKET
- Bottled water
- WiFi on board
- Baby seats, request them at the Special Requests box (Only 2 per reservation)
- Facial Towels
- At the airport they will wait for you with your name written on a tablet
Excludes
- Stops along the way
- Ferry Tickets
Departure & Return
Departure Point
- CONTACT INFORMATION ONCE YOU ARRIVE AT CANCUN AIRPORT When you arrive at Cancun International Airport, please follow these directions to find the driver who will transport you to your destination: “We recommend downloading the WhatsApp app during your stay in the Mexican Caribbean to facilitate communication and improve your experience.” Please show your confirmation voucher to the representative of the company and the driver on arrival on your phone. • Once you land at Cancun Airport, you will receive an SMS or Whatsapp text message from the company’s airport presenter and you will first need to go through immigration and customs. We will be monitoring your flight and arrival terminal until you leave... After going through immigration, picking up your luggage and clearing customs, you will see timeshare vendors and transportation along the aisle. They will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM (do not talk to them and continue walking). Look for our team after leaving through the sliding front door; we will be waiting for you in the area where all other transportation companies are located. • The company representative will receive you holding a tablet with your name written on it and you will be dressed in a long sleeve green shirt. Go directly to the exit doors. If a representative of other agencies or hotels tries to stop you—there are a lot of scammers—please don’t stop and help us by going directly to our representative (we’ll be there waiting for you, so don’t believe people who say our team left or will reimburse you). Our airport representatives wear uniforms with apple green shirts and black pants. All our representatives and drivers also have an authorized airport identification. If it takes more than an hour to leave the terminal after your landing due to your airline, lost luggage or other reason, and if you do not see our driver when you leave the airport, please contact us. We are committed to providing a smooth, punctual and comfortable transportation service. Please note the following policies: Additional charges will not apply if your party members arrive on different flights, provided we are notified in advance. If we are not informed in advance and there are last minute changes, extended waiting times or additional travel within the airport, an additional charge will apply due to the extra logistics involved. If you need a baby chair, please request it in advance when booking (2 chairs per booking only). Unfortunately, we do not have baby chairs at short notice or at the last minute. This ticket is valid for a one-way trip. If you want a round trip service you must book another ticket head to your Viator portal (TripAdvisor) and search for “products departing from Hotels to Cancun Airport”.
Itinerary
Once you land at Cancun Airport the company representative sends you a whatsapp message to tell you specifically where they are waiting, don’t worry we will be waiting for you even if your flight is delayed.
This ticket is valid only for one Ida service
Check the Zone where your hotel is located so you can choose the right Zone
If your hotel is located in the Cancun Hotel Zone choose the option "Cancun Hotels"
If your hotel is located in Playa Mujeres/ Costa Mujeres choose the option "Hotels in Costa Mujeres"
If your hotel is located in Puerto Morelos choose the option "Hotels in Puerto Morelos"
If your hotel is located in Playa del Carmen choose the option "Hotels in Playa del Carmen"
If your hotel is located in Puerto Aventuras choose the option "Hotels in Puerto Aventuras"
If your hotel is located in Akumal choose the option "Hotels in Akumal"
If your hotel is located in Tulum choose the option "Hotels in Tulum"
If your hotel is located in Holbox choose the option "Port of Chiquila" **Does not include ferry tickets or taxi service
The Airport representative will be waiting for you with a banner with your name written on a tablet.
" It is a pleasure to serve you " Welcome:)
Language Offered
Additional Info
Cancellation Policy
Reviews
MADE MY 30th birthday a GREAT experience!!!! My first time in Mexico was so smooth thanks to you all.
The van was comfortable. Luis was great. The lotion and towels were great. The beer and water were cold and awesome!!
Very disorganized, no fins provided and expected to swim 300 m to reef from boat without fins, no stop at a calm swimming pool, private beach was not private and packed with other cruise boats, extra 80 for a golf cart and wasted 2 hours getting cart and very little time to explore the island…. I will never book violator tour again in Mexico.
Worth every penny! On time, professional and friendly. Jesse greeted us and promptly took us to our vehicle where we met, Daniel, our driver. Both gentlemen were the best!
The service was phenomenal from start to finish—professional, reliable, and accommodating. They stayed in contact with me leading up to my arrival and were incredibly flexible when my flight was delayed. The driver was very friendly and professional, and the car was spotless and extremely clean. Overall, it was a seamless and stress-free experience. I would definitely recommend their service!
The communication and service from start to finish was amazing. The vehicle was clean and the driver Daniel had great customer service.
We had an amazing driver who catered to our every need and made our ride into the resort fun and festive!
Contacted us upon arrival and made it easy to locate them. Not much of a wait to be on our way to our hotel. Friendly staff. Spoke English.
This is our 2nd time using STP. They are prompt and friendly! Greeted with cool fresh towels and mints. Vehicles are very clean and have a cooler with waters and beers.
Great driver, vary accommodating,respectful and kind Told us about where we were and helped us out with anything we needed. Great service
Mr.Darwin was amazing !!!! Good service nice and quick! Comfortable ride in luxury ☺️. Very patient excellent service.
Amazing service, friendly, and extremely accommodating - highly recommend! Arrived in a nice limo with drinks on arrival
Great trip just keep them informed as soon as you get your bags for maximum speed and efficiency. Thanks
We booked round-trip transportation to and from the airport to our resort. Which was about 20 to 25 minutes away for 90 plus dollars. And when I followed up to see what time we were being picked up to return, they said it was only one way
Wonderful experience very clean nice smell and really cold. Our driver was wonderful drove safely not to fast and even picked up our friends from their terminal since they couldn’t find us. I will always use them moving forward much better than amstar.
Easy to find and was very fast once we arrived. Car was clean and had tons of space. Communication was fantastic with both text notifications and WhatsApp. Our guide spoke English yet our driver did not. He did take us to 711 for some other drinks and was very friendly and safe. We had WiFi and drinks in the vehicle. Made for a great ride to Alkumal.
Dispite us being delayed by technical issues at the luggage pick up and then getting the full case search by customs security when we exited the airport Juan Daniel was there in the hat waiting for us. Quick walk to the car, where we freshened up with some cleansers and much needed ice cold face towels we were soon on our way in the extremely nice Large SUV. The journey was smooth Juan was friendly and very polite it only took an hour to our hotel with traffic and a couple of coronas helped that time go by as well. Definitely recommend this company and Juan Daniel.
The video that they send you a link for...WATCH IT!! The video is 100% the BEST way to help you understand what you need to do when you land in Cancun. I followed the directions from the video and found my contact person easily. Black or Green long sleeve shirt with STP Caribe. Awesome ground crew, excellent driver. Our first time in Cancun and they took care of us very well.
I chose this taxi service over the resort shuttle expecting a higher level of service and the flexibility to make a quick stop for supplies on the way to the resort. Before the trip, I contacted STB Carib on WhatsApp to confirm that a brief 10-minute stop would be possible. I also reminded the driver when we got into the van. Despite both requests, the driver “forgot” to stop, which made the experience no better than using the less expensive hotel shuttle. Additionally, we purchased a cooler package advertised as containing five Coronas, five Cokes, and five waters for $40. During the drive, our party only consumed three beers and one Coke, and the driver left the resort with the remaining drinks (two Coronas, four Cokes, and five waters). Overall, the service did not meet expectations, and I would not choose this company again.
We came for family vac and was picked up from Cancun airport on luxury car. Everything was on time and even car waited for is since Delta was delayed. The ride was fast and smooth. Love it. Always will use this company and Mr. Moises Basilio.
I will recommend this service, because people are very reliable and professional . The driver was friendly and welcoming. During our trip he offered beverages.
Amazing and reliable! We had to wait over an hour for luggage that we were forced to check... they told us not to worry and we're ready to go when we were!
We had no checked bags and said so, and Joaquin was there waiting for us early. He was great with the kids and offered everyone hand sanitizer, water, and Coronas for the parents. Well worth the money to get to the beach right away!
Marco was fantastic! He was Attentive to our every need and very personable. He was friendly and a great driver
Amazing top notch! Highly recommend! Have drinks in place and an enjoyable ride!! Always will book this way to travel to hotel and back!
Kevin our driver was lovely he went above and beyond. excellent service will be recommending to friends.
Our driver was amazing, very helpful and no complaints what’s so ever. My issue was i had paid for the benz minivan and that’s not the vehicle we got picked up in. It was still a nice vehicle but i specifically booked with this one under the impression we were getting THIS vehicle. Disappointed on that factor, other wise driver was at the airport waiting witha. sign, took care of myself my husband and our 6 month old!
Very responsive, patient about multiple flight cancelations and new bookings. Kept up with our schedule and merged us timely.
I rented a Mercedes sprinter private transfer. After waiting 30 minutes, the sprinter never came and they put me in a SUV instead with my family. Terrible experience. Very disappointing.
Communication was easy via text message about who and where to meet the driver who was waiting outside for us ready to go. Our driver was extremely nice and the SUV was clean with drinks! Our kids loved the cool towels after a long day of travel.
Our Airline canceled our flight, and rescheduled it for the following day. This company did not care. Did not even attempt to help. They kept, no they stole our money, did not provide any service. The could not reschedule for 24 hours later, nope, they told me that I had to reschedule and re pay a new ride. DO NOT RECOMMEND.
Seamless experience from pick up to drop off! Comfortable ride from the airport to our resort in clean new vehicle. Friendly and safe driver.
Good. We had last minute changes and still had the pick up driver meet us there on time. Very smooth pick up and ride.
Good pre-trip communication Easy to locate at the airport Clean vehicle Friendly service with water and beer available Prompt drop-off at the hotel
Erick was an excellent driver and host. Picked us up at the airport and dropped us off to PDC. Vehicle was nice and welcomed us with towels to freshen up and offered us complimentary water and beer. Nice to relax all the way to our destination. This is our 3rd time using the service. We will do it every time!!
Great service and professional driver. Joaquin was amazing and got us there safely, on time, and with pleasant conversation.
Everything went well - thank you to our driver, he was so nice 🙏🏻 we will do business with you again.
Joaquin was amazing! Kept the ride lively and had us laughing the whole way. Definitely recommend and will be using stp again!
If you want to avoid the hassle of finding airport transportation when you land in Cancun, I strongly recommend booking this luxury, private airport transfer. It has become my family’s preferred method of going straight from the airport to our hotel. We avoid the hassle of stopping at multiple hotels when booked through a less expensive airport shuttle service.
We have used to multiple time always clean cars with friendly drivers. Joaquin escalate was bi lingual nice and safe. Will continue to to use STP on future trips.
Friendly, easy to find. Clean car very comfortable. Constant communication, was already there when we landed.
I initially paid for a Mercedes Benz van for pick up. During my flight, I received a message stating something happened to the van and was unable to be used, also stating I would have something similar to the Mercedes van. Upon the companies arrival, a GMC Denali was present for pickup. Although the driver was attentive and the vehicle was clean, it just wasn’t what I rented or had my intentions set on. Ultimately it was for a birthday surprise and kind of ruined my expectations.
I had an amazing experience! I traveled with approximately 12 people and ordered 3 transfers RT. The travel time, staff, and experience was amazing! Marco handled both my arrival and departure and he is the absolute best! Book with STP and ask for Marco!
So easy and great customer service. Our driver was Jorge and he was informative and easy to talk with. Everything from meeting Jorge to getting to our resort was seamless.
Excellent service from beginning to end. The escort took us to the driver, who was waiting with fresh washcloths and refreshing drinks. The ride was about 25 minutes, and he even stopped to let us take a picture at the Cancun sign. I will definitely be using STP Caribe again when I travel to Cancun. Thank you, Mr. San Juan, for being an excellent driver.
Amazing service from Josue who met us at the airport and stayed in touch all the time with us, and also San Juan who was our drive. It was a very easy and comfortable trip from Cancun airport to Playa del Carmen. We were offered sanitiser and cold towels on arrival and also free water & beers in the car. The car was air conditioned, spacious and also had a baby seat for those travelling with young kids.
I had a great experience with STP Caribe, when I arrived at the Cancun airport. Mr. San Juan was a delight, very friendly, accommodating, and he drove me to my resort safely. The Mercedes was very nice, and they offered beer and water for the ride. I arrived in Cancun by myself, meeting my party at the resort, and as a woman, I felt very safe. Highly recommend!
The service and support was above and beyond great. They communicated up to and on the day of travel. Carlos and Juan were to make good on the pickup and dropoff. The vehicle was clean and stocked with our drinks and Juan took us to our destination safely. All went very well.
Jaquin was a wonderful driver. He is very professional and respectful. He made sure that we were comfortable and drove us to our destination safely.
Monday through Friday 9 am to 7 pm EST
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