DO NOT BOOK this in CANCUN. BD Experience had no record of our tickets and Viator's solution was to just refund us so now I'm spending double since we were stranded at the airport. BD said they do not work with Viator in Cancun only in Punta Cana.
Actually, we did a free transfer from Cancun to Tulum Grand Palladium Resort. We had to wait close to 40 min for the van because the instructions given were incomplete.
On arrival in Cancun, BD Experience wanted us to wait for 30 minutes before the van could take us. When pushed a little, a van was immediately available to drop us. Not sure how that happened! For our return today, they asked us to be picked up at 1pm today which was 4.5 hours before our flight at 5:35pm. I pushed back because such early puckup would waste 3-4 Hours where we are stuck at the airport rather than enjoying at the resort. BD Experience would allow for a later pickup because they indicated they had 3 other pickup after us. Well, they picked us up at 1pm and they has no other pickup. So the driver dropped us at 1:55pm and we are now sitting at the AP for 3.5 hours. This is the worst scheduling I have ever seen. And sad part is nobody at BD Experience has accountability or authority to make more responsible decision for delivering decent Experience for customer. Instead they are blaming Costco Travel. Based on my disappointnent, I don't recommend BD Experience as there are several other alternative available in Cancun. I am sharing the same feedback to Costco Travel in the hopes that they make better decisions for the customer. For now, please avoid BD Experience if u want to avoid what happened to us.
Every day our trip got better and better. My friend and I came during peak rain season so we were really bummed about the weather on the first day, but the staff and the activities made the whole trip worth it. Everyone was extremely welcoming and attentive. On our third day, we went on a boat trip to Isla Muheres booked through the hotel’s BDExperience agency. Manuel and Toni were super sweet, fun, and helpful. Our tour guide, Miguel and his crew, were also so fun and welcoming. The spa is absolutely worth it if you want that ethereal experience, and omg go to the CHIC cabaret show!! Overall, incredible experience and would definitely come back again.
Worst company for booking tour and transfer. Their agent gave fake commitment and then started giving excuses 2 times. We booked our vacation in Breathless Riviera resort, Riviera Maya. BD experience agent reached out to me on whtsapp. He gave us false commitment and got us booking for free shopping, Isla Mujeres, Cozumel and Cenote for four days. For free shopping, no one came to pick-up us at Playa de Carmel. He told us that we will be back at the resort around 5:30 or 6pm, but we could come around 8:30pm. Missed all activities and dinner at the resort. One gentleman asked us to get taxi and go to the resort. The agent and BD experience didn’t answer our call or text. Second day we had tour to Isla Mujeres. I asked the Agent (Carlos) to cancel the tour, so he said “give us second opportunity”. He told us 3 times that we will be able to do snorkelling even though we don’t know swimming. We decided to go to Isla Mujeres for snorkelling. When we reached to the boat, the staffs said only good swimmers can do snorkelling. Moreover, the agent told us that we will be back at 2:30pm, but we came to the resort around 8:30pm and missed all activities and dinner on second day. At last, we decided to cancel our tour to Cozumel and Cenote as BD experience was not trustworthy. They took our money and no one has been reached out to us for the refund. Once you pay, nobody will listen and answer you from BD experience. It’s SCAM!
Ask for Bolly! He picked up us from our resort and dropped us off to the airport, nicest guy super friendly gave great recommendations for our next trip.
The entire experience was wonderful. Pick up and drop off times were one-time and drivers pleasant. Josue kept us informed leasing up to the excursion. I was very impressed with the hands-on experience.
We came to Cancun with our 7 month and 6 year old. Best day was very professional, on time and hospitable. They made sure we had everything we needed and Alberto villa was the best! Thank you best day.
You get what you pay for holds true here. Seats are for little people. You barely can get into seat with leg room half the size of airplane.
Fernando took us to the wrong Occidental Hotel and took off. Took an hour and a half for them to send him back and get us to the proper hotel. Make sure with the Door Person you are at the right place with these guys. Gong show.
Bad Servico from KINANCHY, the representative take off at RIU Bamboo Tip gray hair. Kept me waiting and told me to reply by WhatsApp, never answered
Lousy experience, find another company. They keep you waiting years at the airport. They put a schedule on your purchase voucher and they don't meet it.
Pedrito took care of us, he is the best, he helped us with everything, we are going to recommend him to our friends in Chile, we did 5 tours with him and it was an excellent experience
A FRAUD!!! Never hire this company! They charge you for an all-inclusive service, they barely want to do the activities, they left us on Isla Mujeres for 3 hours!!!!!! Without anything! When the experience is being on the catamaran having fun, they wouldn't let us get on at the return time and serve us anything until they wanted, terrible attention.
Very good tour! We didn't have a great time the boys were always attentive to everything offering drinks or water! Thank you.
Bad experience. The driver left us in the wrong navy. We lost the activity, 4 days ago and still no refund and we leave tomorrow.
Very good service and very friendly driver jorge Salinas attention in every way, always offering everything
jorge salinas Very Good Service Very Happy... Tods at the airport very helpful and very friendly very good security protocol
Excellent punctuality and excellent care Roberto Salas. We hired the Service for takeoff. Com and really good
They are comfortable, friendly staff, in both cases we were attended by Jorge Salinas, very good Service on their part.
Jorge Salinas: Excellent Service, very friendly and helped us with our bags. The van didn't take long and was very nice
Excellent Enterprise very professional as by accident I forgot my wallet in one of their vans and immediately called me and returned it integrates, credentials, money and documents, everything. Thank you for being one of the serious companies in the Riviera Maya.
I hired with Best Day 3 tours in Cancun, and immediately in the first I had a problem that I did not have the slightest support from the Enterprise so little from the seller Joseane Santos (who has already seen other similar complaints with respect to the same seller). The tour was to Isla Contoy, as well as all other tours (parks) I did not contract the transfer. It turns out that the place she told me she asked me to pick up the boat would leave from a marina in Cancun, and when I arrived in Cancun I went to inform me where would be the marina she indicated me and that marina would be on another island, Isla Mujeres. I found it strange and I was worried, pq did not want the transfer from the hotel to the marina, but to get to the island I would have no way to go. I sent an e-mail to her (which is the only way to communicate with them, terrible that) the day before around 17:00 and found that she would respond quickly because to sell she responded quickly. And nothing of her answer ... was getting late and asked for help from a friend from Brazil pq my internet was not good there and fortunately she looked at the voucher the name of the Enterprise that would do the tour and got a contact with whatsapp who answered me immediately and went to pick me up at the hotel to be able to do the tour. Except that it was almost 00:00 after a whole day of plane travel. Hey, Mrs. Joseane who called me or answered me e-mails in the morning, in the afternoon or at night was only answering me at 12:00 the next day asking me what had happened. I asked her where I should start and she insisted that I should attend the marina in Isla Mujeres. I asked her how I would get to that marina and she said to me: You should go by car, bus or taxi. Ah I said, tell me how I cross the ocean with these means of transport. She asked me: but the gentleman did not make the walk, did this all right. So there's the alert ... don't give to trust the Enterprise represented by the seller Joseane, who after I sent her the map showing how much I would have to "swim" to get to the place of departure she indicated me and I showed the real address where we should have left recognized the error, said that I was going to go to the supervisor. But do you think she's worried about that? I've documented all this, and I hope no one goes through it, hire another Enterprise.
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