Excellent service. The pick up was promptly and the vehicle in which we were transported was very clean. Our driver was also great. I recommend them, I booked my trip to Mexico months in advance and since day 1 Roger was very informative about the pick up process and where to go. Thank you.
We booked a return trip airport transfer. For the arrival trip, great communication on WhatsApp, easy to find our pick up where we were met by a representative and waited a few minutes for our driver. Nice clean spacious vehicle, lovely driver. For our return journey there was a hiccup. We received WhatsApp confirmation the day before but no vehicle came. After 37 minutes of WhatsApp messages and phone calls to the company a driver finally arrived (they kept saying 10 minutes, 10 minutes more). We were very worried we may miss our flight - luckily there were no queues at the airport so we got to the gate just before boarding. It seems that we were forgotten about and a driver was not dispatched as planned. Credit to them that they did eventually find us a driver, and they did refund nearly half the cost of the return leg after some negotiating. The refund brought the cost down to the equivalent of taking an uber which would have been quicker and easier. Good customer service would have been to give a full refund but that didn’t happen. We were happy to pay the higher price for a reliable service, but that is not what we got. It is one thing being late for a day trip pick up but if airport transfers are being offered then they need to be 100% reliable and they were not. I assume that if we had missed our flight they will have some small print saying they are not responsible. Another sign of disorganization - while booking they quoted me the wrong price even though I gave the hotel name, so I had to pay extra a few days after booking (or they gave me the option to cancel).
Bad communication , was late over 30 mins at arrival and 10 mins return . Wasn’t responding in a timely manner ( asked for ETA on return time as they were extremely late the first time and no answer until I contacted Viator ). I would never recommend this company. Bad business and bad customer service overall!
Our experience was one of nightmares and a horrible start to our Cancun trip. We did not book this transportation until 4 days before we were supposed to arrive so maybe it was the last minute booking but it was a cluster. Our flight number was provided and we were to land at 3:11pm. At 3:00 I sent a message to the tour operator the only way I had available and went through the confirmation letter and notified them that I had landed but had not been provided any additional details on where to meet. Flash forward and around 3:30 once we got off the plane and outside we asked around to see where the company Love Thy Earth was located and none of the other companies or taxi people had heard of the company. At this point I still had no details so I called the number on the confirmation. It was answered by a person, not by a company so that was interesting but they said to me - 'oh we will get on the way'. This is already 30 minutes after they were supposed to be meeting us and they were confirming they were heading out. We had a drink at the Margaritaville and just waited when yet another number called and said they were at parking spot 63 in a white Toyota. We went to 63 where a black limo SUV was parked and was not our person. At this time someone saying they were airport security came over and said they also had never heard of the company and the number that had been calling me was a spam number. Airport security put us in a different taxi and we got to the hotel. In the meantime I notified the person sending me messages on WhatsApp that we had been reported to Viator and that it was a false company. They send me screen shots saying that they were there and they were a real company and would not refund my money. The screen shot was taken at 4:49 pm. SO 2 hours after we were supposed to land, after no contact information, after 3 different numbers calling, 2 different people sending messages on WhatsApp... I would clearly say this company is NOT to be recommended. This company says we were frauded by someone pretending to be airport security. If that was the case then if they had been on time maybe that wouldn't have happened. I am not sure who was real and who was not - but what I know is that if this company had been on time we wouldn't have been taken for 2 trips to the hotel. Gives Cancun welcome a horrible first impression.
Great communication. Easy booking. Our flight was delayed several times and they made accommodations for us each time. Our drive Joel was personable. Will book transportation again.
Super friendly, prompt, clear with instructions and left no questions unanswered. Driver was super nice, van was clean and tidy. Told us where to meet the driver and worked with us even when our plane was delayed. Smooth and easy, felt super safe with our toddler.
Very easy communication via texts! Nothing bad to report! I booked private because I didn’t want to deal with waiting on other vacationers.
Our driver was super friendly and very knowledgeable about Cancun. Felt safe and was on time.
Smooth and easy. Driver was there for us right when we walked out of the airport.
Our driver, Antonio, was very friendly and helpful. There was also great communication from the company in general including quick replies via text.
They made everything as simple as possible. Driver found us without needing to wonder around for him. He was friendly and professional.
Great experience, start to finish. Drivers were friendly, courteous, hospitable, and informative. Vans we're very clean. Everything was prompt and on time, making our trip stress free! And price was reasonable for the area. Will book them again next time we are in Cancún!
Despite me and my partner being extremely exhausted and very grumpy, our driver was courteous and fast, and we made it to our hotel in light speed. I highly recommend this dependable service to anyone visiting Cancun! Don't bother with shared transfers! This is the way to go!
I had a very pleasant experience with this airport transportation service. The vehicle was clean and comfortable, the driver arrived on time, and the ride was smooth and stress-free. Communication was clear throughout, and I felt safe and well taken care of. I’d definitely recommend their service for a reliable and comfortable trip to the airport.
The airport transfer service in Cancun was excellent! The vehicle was very spacious, and the staff were proactive in helping with luggage. Everyone had a great attitude, and the driver was very friendly. They were also very punctual. I highly recommend this service and will definitely book again next time I visit Cancun!
The driver communicated with us at least 2 days prior to our departure and the night before as well. Upon our arrival, he confirmed the meeting point and was there within minutes.
The company communicates with you prior to your departure date. We had a delayed flight and I made them aware of it, our driver made sure to keep in contact with us even at baggage claim.
After a brief delay in our pickup time, we had the pleasure of being transported to our resort in comfort and with a friendly and professional driver.
The driver and team were really nice. They arrived on time for both my pick up and delivery. We communicated using WhatsApp with ease. This is the only transportation company I will use on my trips to Cancun going forward!
It was great experience with the pickup service. Especially, when I returned back to the airport, they re-scheduled the pickup time since my flight had been delayed. I really appreciated that. I strongly recommend this company.
Juan Carlos greeted me & got me home to Live Aqua right away. His van was super clean & smelled so fresh. Thank you Juan Carlos!
Our trip to the airport was better than the trip from the the airport Pickup at the hotel was on time and the driver was friendly. Pickup from the airport was not good, our flight delayed was over 5 hours. I kept in contact with my representative and kept him updated of our trip When we touched down in Cancun he was made aware. Already frustrated from missing half my day, it took over an hour to be picked up from the Airport. Driver was not in a company vehicle and this driver was texting and speeding to the whole trip. We arrived safely but the wait time and non safe driving practices made it a bad experience going to our resort.
Pickup was seamless. My flight arrived early & they were still waiting for me. They were easy to find & communicate with on WhatsApp. Very friendly. Waited for me to get a daiquiri at the hotel bar & handled my bags. Good price as well. 10 out of 10 would recommend.
Arrived, received a text, told us where to meet and nobody was there…. Waited awhile until he showed up… my guess is he was dispatched to the wrong terminal… I asked on text what the name of the company was so I could ask someone and didn’t get a reply…. Not a great experience
I had a fantastic experience during my recent trip and our shuttle driver made it so much nicer. The shuttle from the airport to the hotel was prompt and comfortable, and very stress-free. The driver was professional, giving us a smooth ride. The vehicle was clean and well-maintained, which added to the overall pleasant journey. I highly recommend this shuttle service for anyone looking for reliable airport transportation. They were very accommodating and was able to transport a large group. They exceeded my expectations, and I will definitely use their services again in the future!
Nice and friendly people to deal with. Highly recommend! He will find you best plans to meet your requirements. Always respond quickly
great communication and easy pickup process! It took a few minutes for us to find the driver but overall it was a very smooth process.
The driver is on time and easy communicate with. Nice experience!!!!! Highly recommend!!!!!!!!!!!!!!!!! Denfinitely will recommend to my friends!
We waited a very long time and while our driver was a friendly, kind and nice man who drove well, our pickup was delayed an inexcusable amount of time (nearly 1 hour). We had to call 3 times before he came.
It was a long day but the whole day was great! And fun! We went on Sunday and a lot of tourists but generally it was good👍
I booked two separate rides: one from the airport to the resort with my friend and I and one back to the airport where my friend and I had two separate departure times. Both times were easy to book and the professionalism with Estefania and her business partner were phenomenal. They worked with us when my friend’s flight was delayed a few times and our driver was early for pick up each time. They provided a picture of the shuttle that was picking us up from the resort so that we’d know who to look for. Drivers were also very polite and spoke English which was helpful in letting them know which airline to drop us off at. I will DEFINITELY book with them again in the future.
I'm a travel agent and now only look to Conoce Lo Tuyo for transportation services for myself and all my clients when in the Cancun and surrounding areas. The main point of contact for the agency, Roger, is respectful, friendly, prompt, thorough, and provides great rates. The drivers are kind, warm, trustworthy, and informative, and they communicate with Roger as soon as they pick clients up, for accountability. One of my clients was traveling solo for the first time and got nervous upon arriving to the Cancun airport. Conoce Lo Tuyo got in touch with me quickly to track the client down in order to make sure they found her and she got to her resort safely. She was very appreciative. They have earned a loyal client in me and I send everyone to them! <3
Horrible.. I booked for transit from hotel to airport it was for 9 am. Late the night before I get a text they unilaterally changed the time to later. As instructed I contacted operator via text and after several hours of verification of time, in the middle of night. I was guaranteed 9 am needless to say after waiting over 30 minutes with text stating only 10 minutes way for 30 minutes we had to quickly hail a taxi and pay 3x the amount. If I was advise outright they couldn’t do it there were other cheaper options I could have reserved
Trustworthy ! Found this company through recommendation online, a bit worried it might be no show. But the owner is very good at responding. Waited for 5 min at the exit, driver came. Good driver.
Had to wait for the person to come to pick up after communicating that we had reached and finished with baggage claim. The driver finally arrived and ride was smooth with driving letting us know the important spots we passed on the way to the hotel
Victor did such an amazing job! Had a late flight coming in but was super nice and understanding 10/10!!
Fast service and right on time for pick up. Very fast with responses no matter what time of the day it was.
The team stayed in contact with me from the time I booked until the time I after I arrived at our resort. While it took us a moment to locate our driver, he was kind and got us to the resort safe and quickly. As a travel business owner, I will always book my guests with you.
My flight was delayed and this plus construction at the airport caused a lot of confusion for my pick up. Be sure they give you the drivers phone number so you can contact them directly for actual the pick up point. That said, they did accommodate the delay and pick me up. Very courteous driver. Would use again.
Great communication with Roger from start to finish over text and WhatsApp. On arrival the driver was late by 15mins or more. Someone who worked at the airport kindly offered the use of their phone so that I could call Roger to find out where the driver was. This was disappointing after a 9.5hrs flight. The return pick up was early and in a newer van which was great. Both drivers were very friendly although they didn’t really speak English. Overall I definitely would use this company again if I was in Cancun.
They communicated effectively & provided good transportation. We had a bit of confusion upon arrival but it was quickly resolved. The drivers were very polite. I will be using them again.
The Driver was safe driver, on time, while also arriving at our destination on time. He was friendly and carried himself very professional he also give us some info on things to do in the area.
The service exceeded our expectations. Our flight arrived late at 11:20 pm. We were called by Roger, our contact, to tell us our ride would be there in minutes. It was. The driver was courteous and professional. Before our trip, Rodger texted us several times to clarify where we would meet the driver and the phone number to call upon arrival. This level of service is rare for any business encounter.
We booked a roundtrip to take us from Airport -> Hotel -> Airport, but our flight to Cancun was delayed and they were not able to pick us up from airport. During the stress of the delayed flight, they were very communicative with us and issued a refund because our flight arrived too late to pick us up. Car ride was very comfortable and clean. They were slightly late (5 min) to pick us up from hotel to take us to airport and there was slight traffic on the way to airport, so keep that in mind when timing out the booking. Not a big deal, we still made it on time without stress. Would use them again if I go back to Cancun.
We weee received at airport in a timely way and taken to a van which drove us to our hotel. Outright professional service and courteous. Thank you/ Mucho Gracias!
Great experience, everyone in place to make things happen. The driver was friendly. Royally recommend to friends
The time spent with family. So many things to see and do. Not much ch to say about the ride from airport to hotel.
Good vehicles and good, calm drivers. The only reason I gave it four stars instead of five, is they were ten or fifteen minutes late for the initial pickup. No big deal, though.
Overall service was good. I gave a rating of 3 stars because we had a little hiccup with finding our third party vendor/driver at the airport unpon arrival. There are many other companies there with lots of names on their board. It would have been helpful if viator had given the name of the third party vendor picking up and key things to look out for other than "your name" to easily spot the driver or company. Such as look out for a representative wearing a purple and blue shirt with "Company name" etc. Look for representative on the right hand side when you exit etc. It didn't help that our representative had the sign with my name on it on the floor faced down and I was only able to find him after I went back around to the front and started asking every representative there if they had my name on their board when I can clearly see my name was not on it. Only then did our representative put his board up and we were able to locate my name. Pickup at hotel to airport was seamless. Driver arrived and mentioned my name to the hotel bell service representative, they came and notifed me my driver was here and all good.
Great inexpensive transportation service! They had very fast response times and constantly communicated with me from the time I booked to the time of our flight home. I felt very safe and the vehicles were very clean. At first I had difficulty finding them at the airport but they quickly sent someone to find me and the vehicle pulled up in 5 minutes or less. You can contact them via WhatsApp, by phone, text, or email. AMAZING customer service reach out and they are there to help.
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