Lack of communication and late both ways. A random agency that farms out the reservations and doesn't answer calls or text day of!
About Activity
What's Included
Includes
- Air-conditioned vehicle
Excludes
- Bottled water
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Language Offered
Additional Info
Cancellation Policy
Reviews
Our reservation was cancelled late the night before our trip. I just noticed before boarding our early morning flight.
Very responsive whenever we reached out to changes and confirmations. Drivers were friendly and accomodating for us.
Great communication both coming and going! The only issue was for the pick up going back to the hotel. They were about 20 to 25 minutes late and I had to call to make sure they didn’t forget. They did let us know that they were running late and they got us to the airport on time so we still made our flight. I would definitely use this company again!
Professional and Friendly. Met my expectations. Clean and safe for solo travelers. Said what I needed to say but the app is not letting me move on without writing more. 😀
Very friendly and safe. Just what I needed. Would recommend the service and driver Juan Ramallo. Only feedback is I had to wait 20mins due to traffic at airport
Very clean van and helpful driver. Need to clarify meeting place when being picked up at airport. It was a little overwhelming when we got off the plane in Cancun.
Used this car company for my round trip transfer from Cancun Airport to Playa Mujeres. Solid car service that is affordable and safe. Car was clean and the driver was alert and not reckless. Took off a star because we couldn't get ahold of them when we called...they only seem to reply to text messages
Anthony was a great driver! Van was clean and large. It was comfortable and professional. Full recommendation!
Driver arrived quickly and was helpful. Maybe took the long way because of construction but was very friendly.
Very professional driver who was open to sharing his experience living in Cancun. We appreciated the conversation. We highly recommend this service
Good price for private transfer. It is a little hard to find your driver from so many, but these guys have great colors that any other Asst. can point you to where they are standing. Pickup had taken a little longer than what I would have liked but 20min wait after coming out from customs which took awhile was nothing just hot weather in MX. I wish I would have known how to use again during my trip. Return was great. He arrived 10 min early and got us to the airport super fast and safe. Thank you definitely will use you in the future.
It was a bit slow in picking us up at the airport so I didn’t give 5 stars. Otherwise it was clean and comfortable.
I will use this company again and again. They wait for you outside the airport with your name clearing written on an easel. They provide a air conditioned clean van and a private ride to your destination, the driver will talk to you or not, it's up to you. During the pandemic Aug 2020, my reservations at my accommodations were cancelled abruptly. This company was SO helpful, even though I didn't have the correct notification time for cancellations (had to cancel one them same day) they refunded my money. I promised I would use them on my return and I did. Great company!!! My daughter took another company and did not receive the same type of service.
Not too bad. Drivers were pleasant, spoke English, and kept quiet throughout the drive. Felt safe, areas were sanitized, and we’re smooth drives to and from the hotel.
It was confusing finding the contact person at the airport, but we were able to call them and then find them.
Nos esperaron en el retrazo del vuelo y nos ayudaron con todo. El señor Juan ha sido superamable explicando info de la zona. Hemos contratado ida y vuelta (redondo). Si bien aún no hemos regresado, la eperiencia de la ida a sido 100% recomendable.
Very good Service, recommend very, very good service, punctual and very accessible, your employees were very cute with their attention
Very beautiful views, the beach was pretty good, the Service of the place was fine, good activities to perform
Excellent Service, all very friendly and committed to your work. I definitely recommend it for your holidays.
Very nice, very good drinks bar and activities are super complete, very good everything
Monday through Friday 9 am to 7 pm EST
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