Great Srervice! Friendly and very helpful.! They even stopped at a grocery store before taking my group to our Air B n B!
About Activity
What's Included
Includes
- Private transportation
- Travel in comfort with an onboard cooler stocked with sodas and bottled water.
- Meet-and-greet with a name sign ensures that you meet the correct driver.
Excludes
- Gratuities
- Return shuttle to Airport
Itinerary
Language Offered
Additional Info
Cancellation Policy
Reviews
Never showed up. Didn't answer texts. Didn't answer emails from Viator. Still waiting for refund. Will initiate a charge back
I never received service after contacting this vendor by chat and phone. They take your $ and don’t communicate…I will be getting my money back you thief’s !
Great customer service all around. I felt very safe especially since I was traveling solo. I highly recommend. Thank you!
Very Kind Santos and safe driving. We Made safe to our hotel in playa del Carmen. Highly recommended, he also gave us some advice for our stay.
Transportation from Tulum airport to the hotel, and back. Very professional,on time and helpful. The drivers were really nice, and the scheduling perfect
It was a late flight when I arrived; Santos was my driver, and he arrived on time; the customer service agent was very helpful and kept me posted on everything that was going on. I would definitely recommend them for a shuttle service from the airport to the area you will be staying in during your vacation. I also found it very convenient when I booked through them.
We were able to find Eduardo very quickly, then we were given an excellent ride by Gustavo and got some personal recommendations for what to do in Cancun. We were able to stay connected to the Internet by a hotspot that we connected to by the QR code, provided by Eduardo. Among the sea of chaos outside the terminal, Eduardo and Gustavo were a wave of tranquility and careful planning.
Abraham was the best driver I’ve ever had! Such an amazing guy and the service was excellent! Great first experience just coming down the plane!
Great service! Hugo is a very nice guy, polite and he drives safely. The van is in very good condition. For sure will use it again. Five stars!!!
Marcos Fuentes was the best! Made the drive to the hotel super easy and provided local knowledge that was helpful. A quick stumble through forgotten Spanish and he had us lined out again and fluent! Can’t speak any higher of Marco’s! Huge plus was cold beers and waters after a big travel day.
We easily found the driver who had a sign with our name and communication with the company was easy (WhatsApp). Great start to the vacation.
Mario and team were great. They got us to our resort safely and with ease. Great communication and client service. Will use shuttle express again.
Very nice! My driver, Giullermo, waited despite my late flight and helped me get a SIM card before dropping me off :)
The service was excellent, especially our driver Ricarlo who was very nice! I would a 100% recommend.
This company was fantastic to work with. Booking was easy and they messaged me immediately on whatsapp to confirm the reservation, and sent a confirmation email. We had some last minute changes to our incoming flight, and they were understanding and quick to respond to my message. Our driver Miguel was waiting for us at the airport with a big smile and cold beer, much appreciated after a terrible set of flights. He entertained us the entire drive with facts about the local area, we chatted in length about cooking Mexican food (YUM), and he gave us an excellent recommendation for the Kantun-chi cenotes. At the end of our trip I messaged the company the evening before to confirm our pickup and modify the pick up time. Their response was prompt and settled many of my worries about our early morning travel. Gabriel was 10 minutes early, very friendly, and got us to the airport in record time. Would absolutely rebook anytime we are back in Cancun!
Marcos Bacerra is super friendly, very polite, professional, and knows the work around. I highly recommend Marcos. Kudos to you!
Great communication through WhatsApp, prompt pickup once we were out of the terminal. Driver was very friendly with lots of stories to share, provided refreshments and easy shuttle experience. Would recommend
Orlando was kind and personable and very helpful. I would recommend him and book travel with him again.
Awesome, amazing and friendly. Very helpful staff. Would definitely use them again for our next trip
Totally fab company. They found me very easily at the airport with a sign despite me only booking that same morning. Marcus Basura drive me, he was charming and extremely helpful and offered to stop at a shop on the way if I needed anything. Air conditioned, comfortable, safe transport with a smile. What more could you ask for?
Super good experience, everything 100%
100% recommended, a wonderful service
Excellent treatment from the drivers, punctuality, etc. Very nice and warm treatment with the children!! Impeccable vans. Everything was very pleasant. Thank you very much for your excellent service.
Gabriel took very good care of us. Very professional service.
Excellent service. Private shuttle from my hotel to Cancun airport. On time. The very friendly driver, Marco.
Very pleasant transfer, clean unit and very friendly drivers thanks to Mr. Rolando and Mr. Marcos B. Excellent👍👏😆
Monday through Friday 9 am to 7 pm EST
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