Terrible. We waited an hour and a half or a shuttle before we gave up and took a taxi. I called their support number but they were useless. Forty minutes into our wait a representative showed up and told us he's be back but he never was. We have used USA Transfers and Canada Transfers without any issues. I will be using them in the future.
The plane was delayed and the driver was there in a good mood and didn’t feel like he was upset waiting which is rare. Would highly recommend, easy communication from start to finish.
2 hours waiting at the airport with young child. We called for no answers. I paid for a round trip and they refuse to refund when they finally answer on whatsapp Event’n return so it is crazy hiw they act. List 150 US dollars avoid and 2 hours. Need to pay a second taxi…and how to describe their answers on whatsapp..crazy as they don’t care and just take money of people. Avoid them
I have been on chat for 60 minutes trying to figure out our transportation. I never click on a button to pay but an email came through saying I did. No big deal because we planned on using them anyways. I then receive an email saying I need to pay...chat said hi and answered one question about water but have ghosted me since I asked if I paid or not. It shouldn't take this long to respond to a simple questions. Is there another way I can check to see if we have transportation booked?
TERRIBLE!!! Pre-booked our pick up from the airport. When we found the representative on the ground we were told it would be about 10 minutes. After 45 minutes the rep. told us no driver was sent. After 50 minutes the rep. told us to take a cab because no driver was going to come. The company would not refund my money even though they never provided any service. FRAUD!!! I would give zero stars, but that isnt an option. Do not use this company.
Service not provided. Waited more than 2.5 hours at Cancun airport with no assistance. Support was unhelpful, and I had to pay for a taxi myself. They initially agreed to refund but then stopped responding completely. Very unreliable service. Avoid.
Arrived at the Cancun airport about 20 minutes late. Had arranged for private transportation from Cancun to Playa del Carmen. Sent numerous messages to the company to keep them informed of our arrival and time to get through baggage and customs. There was no information on where to go. We finally found a guy who was totally stressed out and dealing with several people. Told us the driver was running late and would be there in 20. Well 20 goes by, and then it’s gonna be another 20. You see how this is going. Asked to speak to a supervisor and was given a number to call where I spent another 10 on hold until I hung up. We gave up and spent more money on a cab. NEVER USE THIS COMPANY!!!
We were unable to get in contact with the local driver and contacted the corporate number however they were unable to get in contact with them either. We wound up having to secure other transportation to the airport on our day of departure. Fortunately we were issued a refund
I have to say that I was very disappointed with my last experience with Etransfers. First off, I paid for the service in which they monitor flight information, when we got our luggage there was no one to be found from the company. I then had to reach out to them via Whatsapp and wait almost 30 min for someone to arrive. When they arrived it was a very small vehicle, I had paid for (4) passengers and this was more the size for (2) people. The size of the vehicle was similar on the return trip from the hotel to the airport. When I've used them previously they had nice large vans for the private transportation option. I will not be using their service in the future.
DO NOT BOOK THIS COMPANY! THEY WILL NOT SHOW UP. STRANDED MY FRIENDS AND DONT ANSWER THE PHONE This business didn’t show up on multiple occasions, leaving multiple members of my group stranded at the airport. They showed up an hour early of our confirmed pickup time the morning of our departure and then left. They do not answer the phone, do not confirm times, and are generally awful to deal with. Do yourself a favor and book a different company. If I could’ve given a negative rating, I would’ve.
We paid for a premium experience which did not materialise. A) long wait for driver . The guy kept disappearing and said ‘busy time of year’ but don’t accept bookings if you can’t support?! And others had waited longer, b) no water on board . Driver was good, overall I would avoid this service and use others
I purchased a private transfer several weeks before our vacation from the Cancun airport to the ferry at Playa del Carmen. I responded to the email sent the day before and downloaded the What’s App they use. I used the number provided in their email to contact them as soon as we landed. Once we had our luggage, we proceeded outside and found the eTransfers representative standing in the designated spot. Unfortunately, he said there were about a dozen parties ahead of us waiting for rides in various places around Cancun and the company said they hadn’t heard from us yet. I told him I had contacted the company by What’s App as soon as we were in the terminal. I showed him the message and time stamp. He verified it was a company number. We planned to get to the ferry by 6. We we waited to hear back from the company. I continued to text through What’s App and didn’t get a reply. There was also another family waiting for their transfer with eTransfers and they had been waiting longer than we had. As time went by, we became very concerned that we might have to get a taxi so we would make the ferry. Finally, the representative heard back from the company and was told that I didn’t contact them to let them know we had arrived. (When booking eTransfers they asked for flight numbers, time of arrival, etc. so they did have an idea of when we would arrive. ) It ends up they use more than one number for What’s App and obviously don’t check both! I got the other number and let them know this was unacceptable and we had to catch the ferry. Shortly afterwards the driver showed up. He didn’t speak English at all. The airport representative did communicate to him where we needed to go and the driver did get us to the ferry on time. I will NEVER use eTransfers again. A taxi driver we visited with in case we had to book a taxi instead, said eTransfers frequently leaves people hanging at the airport. They book too many transfers for the number of drivers they have.
The van was not in good condition you could not hear the driver talk the rear window was whistling so loud! Carlos was extremely nice his van however is much need of repair
Scammers! This business should be shut down. Every single review that says ‘the driver didn’t show up’ is 100% accurate. Their MO is to get you to pay up front, offer great communication via WhatsApp prior to pick up and then ghost you. The driver doesn’t show up and the booking centre does not answer any calls. They will not refund you and refer you to their T&Cs which are non-existent. They are a law unto themselves. Have never dealt with such a bunch of shysters. Avoid!
I made my reservation in two week anticipation and paid for the service in advance to go to Playa del Carmen. When I arrived to Cancun's airpiort there was a gentleman with eTransfers sign, there was already a person with his kid waiting for his service. Long story short, we both waited for our prepaid service for 1.5 hours and thge only thing we got from the guy with the sign, was that he was not getting any response from the company. I contacted them through whastapp and only got delys but the transportation never arrived. I had to buy another ride from a different company, so I ended upo paying double. Up to today, 3 weeks later, I am still waiting for them to reimburse me. They haven't done so, and have messaged them for the second time.
The driver didn't show up after I prepaid. Now I get to waste more time getting a refund. Don't use them.
Abel was a great driver and it was a smooth drive from the airport to Playa del Carmen. He so graciously offered us some cold water as soon as we got in the shuttle which was perfect. Thank you for the great service!
Do not use this company, it is a scam. We waited outside of the Cancún airport for over 2 hours for a driver. We were told many times by their representatives they didn’t have a driver and weren’t sure when they would have one available. There were other groups besides ours also waiting for this service, everyone ended up leaving and paying again for different transportation. We were the last ones to finally leave and pay way too much for a taxi to Playa del Carmen. Customer service is refusing any sort of refund. Not a good start to our vacation.
Had to wait 30 minutes for a shuttle from cancun airport to Playa del Carman ferry terminal Wasn’t even an E-transfer van. Don’t think they expected us. Apparently the driver was in such a hurry to get back to another customer he dropped us off 5 bocks away down some side street. My wife has mobility issues so dragging 2 large suitcases and carry on through cobble streets was a nightmare. We cancelled the return trip right away still haven’t received refund. Impossible to get a reply. Cost a little more for taxis but worth every penny Never had and issue with airport shuttles before but won’t use any again
This company has absolutely terrible communication and customer service. We needed to push back our ride to the Cancun airport from the hotel. Messaged them 5 times on WhatsApp a few days before. Then tried to call them. Didn’t hear back. They showed up at the original time and demanded we paid extra. We told them no. Finally agreed but the driver kept saying we were behind schedule and was in a huge hurry. He drove incredibly fast and we were quite uncomfortable. I would highly suggest other transportation options
The driver picked us up right outside of the airport doors where they told us ahead of time. A nice man with our name on a sign. To and from trips were easy easy and worth every penny.
Very bad experience on landing in Cancun. Customer service was terrible. We had made the booking 2 weeks ahead of time, made the full payment, shared the GPS location and address of the hotel which clearly said Playa Del Carmen. Being asked to pay an additional $50 once your agent met us was not expected. If there was an issue with distance, we should have been informed when we provided the address, not at the time of pick up. The agent Ivan Angel was disrespectful, gave us conflicting information several times & insisted on cash payment in USD for the balance amount, even after we agreed to pay it and refused to accept credit card even though his colleague said card payment was ok. He was focused on antagonizing us at this point and not on resolving the issue. After waiting for an hour, after meeting Ivan, the van was finally provided. (Had booked through Viator & the viator agent was of no help either) Worst experience ever
Although we had to wait a few minutes for the driver to come to the airport it was not a big deal. Frank was our driver to apply to Carmen. He stopped for us free of charge at a pharmacy. He was very nice and punctual, the van was clean and roomy. I would use them again.
We had a reservation to get from the Cancun airport to our hotel in Playa del Carmen the afternoon of Dec. 31, prepaid. Pre-trip communication was good, but when we arrived we waited and waited. Finally, after an hour (rather than the "within 20 min" advertised), we were told they had a driver for us but could we share with another couple going to Playcar since they were short on drivers. We agreed. They escorted us to meet our driver and the escort disappeared for about 10 min, then came back with another company representative who told us other travelers had taken our ride and we would have to wait again, they had no idea for how long, probably at least another hour. We finally ended up taking a taxi for twice the price, but at least we got to our hotel to start our vacation! The company was good about refunding our entire trip (I was not going to trust them for the return after this experience, so we booked alternative transportation through our hotel), but it was very disappointing and frustrating to spend the first 1.5 hours of our vacation standing in the hot sun at the airport wondering if we would ever get to our hotel. They should not take reservations if they cannot guarantee having enough drivers to fulfill services in a reasonable time-frame.
Good experience on the ride from the airport. Got us there safe. On time and friendly. The people that me us at the airport were very friendly.
I booked an airport transfer using Viator. The driver and service never showed up and left us stranded. Even worse when I requested a refund they rejected my refund request. I would not be booking anything with Viator since they are a company that will take your money and not offer you the service. I am a patient person and a simple refund for the service that was never provided not only makes sense but rights the wrong.
Avoid this company we booked a pick from hotel with flight info for 7pm and they sent a confirmation w time. They then stated it was supposed to be military time but confirmation did not state am or pm and basically said we missed shuttle and good luck. Still fighting for money back
We had to wait 75 minutes when they said it would be 10-15 minutes. They refused to cancel and give me my money back or any discount as asked for
Driver was very kind and drove us right up to the front door. The van was clean. He offered us drinks.
Second to non service. Punctual, friendly and always kept in contact. I would highly recommend this transportation. Drivers drive safe which is always a good thing.
Highly recommended airport transfer. Our driver even made an extra stop for us to grab some street tacos on the way to our accommodations!
Booked the cheaper option then started to read reviews and got worried. But only waited about 15 minutes before the driver arrived. There was someone waiting for me and updating me as I waited. I had no issues other than some texts weren’t answered before I made it out of the airport.
Rate it a 0!! Waited 90 minutes and nobody showed up to pick us up and never answerd the phone. Had to take a taxi and pay another $200 for round trip transportation.
there were 4 adults, 2 children and 5 large suitcases crammed into a medium size 7 seater Kia car. 2 suitcases on the front seat. 40 mile approx journey, 1 hour of travelling. NOT IMPRESSED
Taxis, rental cars, and shuttles all have potential for sketchy situations in Cancun. We booked this last-minute, as our flight was delayed 15h and we were to land at 3am, after the last ADO bus which we had initially intended to take. We were able to pay by credit card before our flight even left America, so the only on-the-ground cost was the tip, which we gave in USD. While not cheap, they were professional, communicative, clearly explained where they would be waiting for us, took our bags, and got us safely to our lodgings in Playa Del Carmen at 4am. The shuttle van was clean and had water, soda, and cerveza he said (not sure the details on that, since we had none). I would recommend this if you are unable to take the ADO bus, or need a private transfer in the middle of the night (many private companies do not work late night, or they need 24-48hrs notice to do so).
They were on time both ways, Friendly drivers and great service. Clean vans and asked if wanted to stop or needed anything.
Do not use eTransfers in Cancun or trust them with your credit card as they are disorganized and essentially fraudulent. My young children, wife, and I recently booked a ride a week in advance from Cancun airport to Playa del Carmen. Upon arrival, we proceeded to the agent as instructed only to learn they did not have our reservation. Despite repeated attempts to contact the company through the provided Whatsapp number, neither the agent nor I were able to contact the desk. After 15 minutes of being stranded in the heat with my two young children and wife, they still could not produce a taxi let alone confirmation of my prepayment and right to a taxi. They then said we would be treated as a walk on, with an additional delay of 15 minutes *if* they confirmed our payment, which they hadn't done yet. We opted for an alternative taxi service, costing us $120 USD as a direct consequence of eTransfers' failure to produce a taxi as promised. When I expressed my dissatisfaction and requested a full refund for the trip, I initially got an OK but got the run around later. Eventually their customer service stated that I was not eligible for a refund, citing that their staff did not deny me any service. We are out $80 even though they agree there was no taxi ride to Playa Del Carmen. I hope this review dissuades anyone from using them or trusting them with your credit card. Absolutely terrible customer service.
We had a shuttle arranged for pick up at airport at 145 am today in Cancun. We called and texted and emailed but no driver showed up. There was no one anywhere at Terminal 4 from your company. One of my passengers was handicapped in a wheelchair! We waited too long and missed the 230 am ADO bus. We ended up paying 4000 pesos to a taxi instead because the driver did not arrive. The airport was closing. We left the terminal finally at 3:15 am. At 4:17 am, a driver texted me to ask me to contact him when I arrive ?? I have 3 emails that confirmed you knew pick up time was 145 am so a message 2.5 hours later is useless. I expect a full refund immediately as the promised service was not provided. I also think you should refund for the cost of the private taxi of 4000 pesos. This is the 3rd attempt using E-transfer and each time you have failed to deliver, without apology or any attempt to resolve. Kathy MacDonald
We had to wait 45 minutes after our confirmed pickup time to get picked up. At first we were told it would only be 10-15min for a driver to come, but that was not the case. When we asked for explanation, we were given the runaround. At the end of the trip I went to tip the driver 1 USD (due to having to wait so lon), he took it then gave it back to me saying 1 USD is nothing to him and he didn’t need it. I told him it’s because we had to wait so long, he said he only comes when he is told to. So I think there is poor management from the company.
Last year (Dec. , 2022) I asked "Mayan Heaven" to pick us up from CUN to PdelC. They failed to meet me (documented) On my way back to CUN (Febr. 2023) I hired Viator - excellent choice! Driver arrived 30 min earlier (Playacar, Phase 1) ! Friendly ,good, smooth trip! Next year I will hire the company, round trip Alex, Canada
Great driver. On time pick up. Comfortable shuttle van. We will definitely use this service again next time we’re in the area.
Pleasant drive quiet safe reasonable , driver was eager to explain and answer any questions ,will use again next time
Early pick up, great follow through and communication. East to book and confirm reservation with company
We used a new transport company, MEETPLAYA. Great communication. Excellent vehicle, driver. Met us with our name on a sign even after our plane was delayed. Cold water (gratis), cold beer (pre-ordered and cheap). AC, music designed to our preference. Will definitely use them again.
Do not be fooled by this website’s lower price for ground transportation. You will end up paying a lot more to get where you need to and the company will do nothing to make up for it. Not only did they leave me stranded at the airport with no way of getting to my hotel (the airport staff confirmed their representatives had left the premises way before my scheduled arrival), but to make matter worse, they refused to refund the cost of the transportation, which I obviously had to pay in advance, when the service was not provided. My flight was scheduled to arrive at 10:30pm and the airport staff (including the OFFICIAL ground transportation supervisor on call) confirmed they had not seen a representative from eTransfers on site since way before 10:00pm. I strongly advice not to book with this company if you want to get to your destination. Not only was their service not fulfilled, but their support staff seems to be EXPERTLY trained in making excuses for their bad (or complete lack of) service, instead placing the blame on their customers as opposed being helpful or remorseful. When I called the support line, I waited on hold for over 40 minutes before speaking to a human being who did nothing other than cite their terms and conditions and said there was nothing to be done. The representative actually felt bad and did apologize and expressed how sorry he was over the terrible situation I’d been put in but still, reluctantly, did let me know that the company would probably do everything in their power to avoid making it right and would fight any attempt made on my part to get a refund. The following day, GEROM S (who handled my follow up email) basically confirmed what the phone representative mentioned and did absolutely nothing to correct the situation, citing again their T&Cs and straight up lying about having someone there waiting to provide the service when there clearly wasn’t. DO NOT BOOK THIS COMPANY’S SERVICES unless you want the possibility of being left out in the cold. Save yourself the headache. Their staff are experts at stonewalling and deflecting blame for poor service. I eventually paid twice the rate (once with them and once more with the on-site taxi company that eventually did provide the service at an overly inflated price given the “after hours” time of my arrival). Attached are pictures of their email response as well of the receipt for what I had to pay a different company ON TOP of what I had already paid eTransfers for the same service.
Excellent service was provided. We were greeted by our person and she kept track of us until our transpotation arrived 10 minutes later.
Friendly drivers, it was an easy pickup. When a problem arose, they fixed the issue asap. I always felt safe.
Great punctual service 10 plus very dependable and professional and friendly! Will use them always anytime we travel !
It was a very delightful experience and ride to my resort. The driver made two extra stops for us on the way to the hotel without hesitation. Great service!!
This service was punctual, arriving at the hotel right on time. The driver was friendly, courteous, and made us feel comfortable throughout the entire journey. The vehicle itself was clean, spacious, and well-maintained, providing a comfortable and relaxing environment. The driver ensured a smooth and timely transfer, took care of loading and unloading our luggage, and made us feel safe and secure throughout the journey. Overall, the transportation service provided by this company was outstanding. Their professionalism and punctuality were truly commendable. I highly recommend this company to anyone in need of reliable and exceptional service for their airport transfers in Mexico.
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