Never use BD experience. first they get your phone number and email while booking or boarding the ride and start sending you multiple messages in whatsapp later with marketing stuff. once you pay they will show the real face. very very rude and zero customer service. once you pay they will dictate.. you will be asked to board very early wasting your vacation time. another family did not get their van and was asked to take a taxi (they paid the pickup a month ago still no van to pickup). their staff are very rude (it will start after you pay in full)!
About Activity
What's Included
Includes
- Private transportation
- WiFi on board
- Air-conditioned vehicle
- Ferry Tickets
Excludes
- Ground Transportation on the Island
- Restroom on board
Departure & Return
Departure Point
- Pickups are only made at the Ultramar Ferry Dock in Puerto Juárez, ferry tickets are included. Transportation within the island is not included. Please indicate the name of your hotel to be able to schedule the service
Itinerary
IMPORTANT: Please note that if your arrival or departure flight is before or after the times listed below, it will be best to spend the first or last night on the mainland.
Ferry schedules:
Puerto Juárez-Isla Mujeres: first departure 5:30 a.m. / last departure: 11:30 p.m.
Isla Mujeres-Puerto Juárez: Departure from the fir trees at 6:00 a.m. / Last departure: 12:00 a.m.
Language Offered
Additional Info
Cancellation Policy
Reviews
Very expensive for what you get. 20 minutes of snorkeling in 2 locations. Waste of time. Get in water then told time to go. Off to next location same thing. Then to the island to spend 3 hours doing what really nothing to do. Need more time snorkeling and less on the island.
The service was excelent because the gentleman very gentl and with many attention for us😃👏🏼👏🏼👏🏼👍🏼👍🏼👍🏼I like his attemtions for me. My driver was Sealtiel thomassiny. Segurity for me and mu family
Luxurious ride from Airport to resort with free wifi. Didier Uh was excellent and provided outstanding service.
Was a great day! Rafael and Cinthia were so helpful I’m booking and event came to the lobby to ensure we connected with our transport van!! After a poor experience with another company the day before- Rafael and Cinthia made us feel comfortable and safe and exceeded our expectations!!!
Jorge Salinas Lopez was our driver and he was excellent. We just arrived in Cancun for a trip with our two young daughters. The SUV was very clean, he was extremely professional and took great care of my family on our drive to the resort. I would recommend booking through BD Experience!
Very well service driver Jorge Salinas was amazing. He was great on picking us up and dropping us off. Also amazing music in his car.
I got all my packages from their BDE agent in my resort name Fabian! he was great and very adjusting to our needs. Not only he made changes according to our plan even after pyment but went above and beyond to make sure we got taken care of on days when he wasnt even working. Transportation vehicles and drivers were great. All and all everything was perfect. Would recommend them to anyone planning on travelling.
Excellent transfer, excellent air conditioning, comfortable seats, polite drivers who will comfortably take you to the right place, we was very satisfied!
Jorge Salinas was an excellent driver with a clean vehicle. Good service and was very prompt with his timing of arrival. Smooth experience all around
Thanks DB for making it all so easy and accessible to get around. Gorge Salinas was very informative. I will definitely use theirs service.
We were lucky to have Jorge as our driver. The SUV was amazing. This was the best start to our trip. Great music too!
Great service, great people!!! Thank you.. will definitely use there service again. Specially Manuel Olmos was the best !!!
Manuel Avila was a great ride to our hotel! Was very informative and nice. He told us about great food spots!
Driver very friendly and competent. Vehicle very comfortable would have appreciated an email reminding me of the pick up time. After two weeks had forgotten. Where is the option to choose another language?
Great service and ontime. Jorge Salinas Lopez our driver rep was very helpful and accomodating......
Jorge Salinas was amazing he waited for us and packed our luggage, will use them again for sure! Thanks for the service
Trip to and from the airport was excellent! Enjoyed our trip back to the airport with Jorge Salinas He was extremely professional and very helpful! His professionalism made us feel very important! Beautiful Chev Suburban, exceptionally clean!! Thank You Jorge!
Jorge Salinas Lopez From B D Experience picked us up right on time from our resort. We had a wonderful ride to the airport with great conversation and speedy service. He is an excellent driver. We would highly recommend BD Experience to anyone. We have used them many times and will continue to use them in the future.
Great experience at the airport and with Salinas Lopez!! Thank you!! Very professional and clean car
Since we arrived, the hotel harasses and persecutes them, they speak badly of the hotel staff and say not to contract with the hotel agency, they make you fight with the hotel, they call you to the hotel room very early to insist that you buy tours with them. , I went to buy a tour and the experience was the worst of the vacation, they do not respect what you agreed to, they hold the parks responsible for non-compliance and they say they can't do anything, then you complain and they have no answers, they promise things that they cannot comply.
The operator Manuel Avila picked us up at the port of Chiquilá and we are already on our way to Dreams Tulum. Excellent Service and sympathy.
Excellent handling and very friendly attention from driver Didier Daniel Uh Ku. Highly recommended
Very good Service x part of Didier UH, mentioning on the way places,.very friendly and respectful.
Very friendly driver Didier Daniel Uh Ku, very prudent driving and informed us about the place. The excellent and impeccable vehicle.
Didier accommodated us and gave us a very pleasant experience. Apart from its Shuttle Service, we asked more about the area and very kindly answered all our questions. The vehicle in excellent condition, clean and careful with our luggage and COVID. Apart very responsible with your managed to our hotel.
Super fast and very friendly Service operator Sealtiel Thomassiny Garcia, excellent conversation and attention
Good driver Service told us about the Mood and made recommendations for places to get tested for covid
Well attended, punctuality, ready to provide information, good hygiene, clean buses, friendly Mood
Excellent treatment, Carlos funez from the team that is at the OCEAN CORAL AND TURQUOISE HOtel, gave us all the options for the tours. The tour largely met our expectations and the onboard Service EXCELLENT
Kindness and punctuality of Jorge Ivan Guerra Lara, fast and effective transfer. Very good talk and everything very hygienic.
Monday through Friday 9 am to 7 pm EST
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