Don’t use this company!! I am in a taxi I had to pay over $200 extra for because this company left the hotel before our scheduled meeting time to transfer to the airport. I tired reaching out by WhatsApp they contracted me initially and phone number found on google and could not get through. TBD if we make our flight. I’m sure they aren’t going to reimburse me the cost of the taxi.
We booked a family vacation to Mexico and booked BD Experience for round trip transfer. I called the day before departure to confirm our pickup. The number on the booking confirmation was disconnected. I looked up their website and called about all the number under contact us section and all of them are disconnected. Since going there with my wife and little one, I was bit uneasy and called Expedia and told them about this and they even tried to reach them and got the same disconnected message. They refunded me and I booked happy shuttle and boy that was an amazing experience. They are prompt and even have 800 free US call number to call and confirm. I would use Happy Shuttle for all my future trips.
We were told that we were going to be picked up from our resort 6 hours prior to our flight. We tried reaching out to them all week to get the transfer moved to a later time. Finally on the last day we heard from them and we were told that it was too late to change the transfer time. The drivers were friendly and nice, but the communication with the company is truly awful and as a result we spent a lot of unnecessary time at the airport when we could have been enjoying our resort for a few extra hours. I would not recommend using this company for airport transfers.
We booked round-trip transfer from Cancun Airport to Akumal through Costco Travel. The initial transfer to Akumal was clean, nice and on-time. However, things fell apart from there. Normally with other transfer companies (we have been to Cancun over 25 times) our return transfer is always handled by a representative at the Resort.) This trip we received a SINGLE text message advising us that the rep would only be available on campus for another 20 minutes (we were at the beach snorkeling and did not receive message on-time). We asked if we could meet another day - no reply. We went to the desk where rep was supposed to be and on 2 separate days they simply never showed up (we even went multiple times). We were forced to call the company to make transfer arrangements and were told the only available driver would pick us up 5.5h before our flight - non-negotiable. Our concierge tried to reason with them, but to no avail. We cancelled return trip and went with another company (AMSTAR) which was excellent! BD refused to reimburse us for return trip in spit of their failings on multiple levels. Fortunately Costco came through and reimbursed us for the inconvenience. I would avoid BD in the future and use AMSTAR or USA Transfer if you want reliable, friendly service in Q Roo.
Private transfer. The vans both arrival and airport return were extremely clean and comfortable for the 70-80 min ride. AC worked perfectly. Very courteous drivers both arrival and return to airport. Everything was on time with BD Experience from airport to Secrets Akumal. Drivers knew how to navigate the traffic well. We felt safe. Will share our positive experience with others. We would use BD Experience again. The guys at the kiosk outside of the airport were super nice and informative, a hard working group. We appreciated that.
The driver was Hugo soto lopez Very intéresting and nice service He share A lot of explication whit us, It is a nice welcome 👍 thank
Hugo Lopez was great! We had our wedding at Dreams riviera Cancun and we rode with him to Secrets Akumal. Hugo was very friendly and punctual. He showed us everything thing we wanted to know as well as a bunch of other destinations along the way that he thought we may be interested in. He mentioned that we can request him for our ride back to the airport. He wants to hear all about our experience here. We are definitely gonna do that!
We were booked with BD Experience for a private airport transfer to our resort in Akumal at around 3:30 Saturday afternoon. Our first flight was canceled and we had to rush around and book a different set of flights on two different airlines to get there that day. We called BD and informed them of the change. When we arrived in Cancun around 9pm or luggage did not. We had to spend time at the airport filling out forms for that. BD managed to find us a driver (the one that was supposed to take us was due to go home by the time we finally got there) and get us to our resort without any problems. The airport staff and both drivers were fantastic every step of the way
Adrian Peralta was amazing! He was on time to the hotel and we had a great experience. Very nice and knowledgeable of the area.
This was my first time using BD Experience and my wife and I used them on our recent trip to Secrets Akumal Riviera Maya. I found their vehicles to be clean and modern and there drivers to be very professional. I wouldn't hesitate to use their service again.
Francisco Javier Bolly Valdivia took us round trip from Cancun airport to our hotel in Playa Del Carmen and then took us back to Cancun. He provided us a safe and relaxing ride each way. He was there to pick us up right at 9 am as promised! We really appreciated the hospitality and customer service! He spoke great English and was very courteous!
Our interaction with BDexperience was fantastic. They were friendly, informative and prompt with the transfer to and from the hotel. Roldolfo was our drive back to the airport and he was so friendly and helpful. 10/10 for that driver!!!
I would like to say big thank you Francisco Javier Bolly Valdivia for his great service and professionalism. He was really helpful with some of my questions about city. Very friendly and with a great English.
Very awful service I revived as before going back home we decided to tip him as a thank you gesture even though the service is already paid for. He was upset at the small tip and made a huge fuss about it, he said “WHAT IS THIS” after that he didn’t even help with out suitcase or anything. Someone who can’t be thankful and show gratitude doesn’t deserve to be working at a job like this. Complaining and not providing us service because of a tip wasn’t fair to us. The service was awful, he doesn’t have any manners. Highly recommend that if you don’t have $20 CAD OR USA. Don’t bother going with this man. Left my trip very poorly after seeing his behaviour
Well, after reading so many bad reviews I was very worried, but I have to say that everything was great. No problem. We had a private transfer and when we got there the transportation was prepared for us and everything was great. I didn't give them 5 stars because I thought they would be waiting with the typical sign with the name and they weren't. There was an assistant from the company who told us where to go. The good things also have to be included.
A few minutes waiting for our vehicle on arrival. Once on board, we received excellent Service from Hugo Soto. He drove well and was very courteous. Unparalleled Service.
Excellent Service from Didier very attentive and friendly advised us very well and helped us a lot in our visit
Excellent Punctual Service and very attentive. Responsible and very friendly drivers. Thank you Axel.
@adrianperalta Great Service and very punctual and very friendly since presented with us excellent treatment D
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