Luxury Suv Private Transfer R/t-airport-hotel-airport-h. Puerto Aventuras

In July 2024 I paid for an airport transfer from this company, for $180. In August they charged me $33 more, and just this week, in September, they have charged my card with $620. I am in the long process of trying to resolve this with my credit card company. But be aware... this is a scam. Do not try to contact them at bdexperience.com, either, as I got a security alert that the site was stealing my information.

We have used BD Experience MANY times with Costco travel. The very first time, I thought i would save the $15 a do a shared ride. That takes longer, shuttle has to fill with the folks in the same area etc. Pay the extra $15-$20, and just get your own private shuttle with them and go directly to your hotel. Now if we can have wifi every time...

BDExperience sent a confirmation that they would pick us up at the hotel for return to the airport. After 30 minutes from the schedule pick up time, I called their support number in Cancun and in the United States. The support lines said that I was selected for a special promotion and then began to play a recording to sell a medic alert service. The recording said if you are not interested, press # and when I pressed #, it began a new promotional offer. This would happen over and over again until the call would be dropped. There was no intention of providing service. After about 45 minutes, the hotel concierge came over to ask why we were still waiting. She called BD Experience and somehow got right through. They said that there was an "incident" and that they wouldn't be coming. The concierge then convinced us that we needed to take a taxi to the airport and it would be $99 cash. Terrible end to our vacation.

We booked a family vacation with lots of moving parts, ie members coming from different places at different times etc. My daughter was arriving solo on July 2nd at around 10pm. The flights kept getting delayed due to storms in Houston and she didnt arrive till 3am. BD was nowhere to be found. She contacted their locale help number and was hung up on. Luckily she hopped a hotel shuttle with a nice couple and i got her a room at a airport Marriot. The next day i called the help number so they could actually get her to the Barcelo south of Playa. The gentle man who answered on the morning of July 3rd immediately blamed us for LEAVING our child at the airport, granted he didn't know we had arrived 2 days prior. After explaining that his scenario wasn't feasible and that he should pick her up at the hotel and get her to her location, like we paid for, he said they weren't licensed to do that. A transfer company....not licensed to transfer.lol But i get it, to an extent, so i said transfer her from the hotel in Cancun to the airport, then from the airport to the original destination Barcelo. Again he couldnt do that due to licensing...so he wanted me to pay more to have her taken to them after he left my daughter at a airport at 3am in a foreign country. DO NOT USE this company, they are full of excuses and zero solutions. I recommend STP Caribe, great people there and willing to help in a pinch.

Great service. Nice driver Sailor Samudio did a great job. Clean truck and safe. Fast service will be using them anytime we’re back.

Jorge salinas great guy, really good service, i have no compliments, clean vehicle, jorge follows all covid-19 regulations and we loved his service.

Best Day is a lovely company that is very accommodating and kind. We had two lovely drivers on our way in and out. Especially, Alberto Villa, on our way out. We were delayed around 45 minutes as upon his arrival, a member of our party lost his wallet and Alberto kindly waited with us being so kind throughout and we really appreciated him for this. Amazing man!!

Very bad service, my flight left at 4 and they picked me up at 12, making me waste my time at the airport. The agent I spoke with was very arrogant and said he couldn't do anything, when the airport is literally 25 min. away. I do not recommend the service at all

Excellent Service, the driver Didier Daniel Uh Ku made the journey very pleasant, very friendly and attentive, even gave us several recommendations to visit and eat. Highly recommended

Very good service from Jorge Salinas. As a very responsible driver and everything very well sanitized. Thank you very much for the good disposition!

Excellent Service and congratulate driver ANGEL CANTO for his kindness and attention providing us with information every time. We had a doubt... Thank you very much for this excellent Service... And of course we will. Recommended..

We loved the Welcoming from the airport, they arrived very on time, the transfer was by private bus, on the return driver Jorge Salinas was very on time.. Service and excellent treatment!! On my next vacation I will not hesitate to hire them.. Thank you very much

Very good transfer and driver Jorge Salinas very friendly and handling very well arrived on time at the airport by us

Hello good day, Excellent Service, punctual, good treatment especially from Daniel López aguayo (who was the one who sold us the Service) Thank you.

Jorgue Ivan Guerra Lara Excellent trip, very comfortable, nice, accessible. Super recommended. Clean, friendly

It is widely used by companies and hotels, have many ratings of "users" with an always positive review. If you review user ratings with multiple reviews, you will notice that the actual Best day Service is very bad. In my case, we arrived from the flight and were kept waiting more than 30 minutes giving priority to travelers going to Cancun, despite having contracted a private Service to Hard Rock Riviera Maya. We had to claim to finally get into a white pickup truck with no logo that they call when the best day trucks use them for short trips. Best day Service is expensive and low quality.

Excellent Service from Mr. Damian de Jesus, friendly and very responsible in his Service all excellent and gave us some information from the surroundings and that visit very good advice

On my holidays in Playa del carnen and I moved through best day with Mr. Arturo Diaz, very friendly and entertaining driver I handed us a lot of information about cancun and Playa del Carmen in general, its very nice music , I recommend with high rating the Transfer Service in this SUV of Best Day, thank you .... cute and friendly people from Mexico..

Great driver, very punctual, friendly and very attentive, excellent Service that of Mr. Arturo Díaz

I stayed at Hotel Occidental Costa Cancun. As every year I expected excellent care unfortunately is already the last year you stayed there. But Damian who picked us up for transport was excellent