Luxury Suv Private Transfer R/t-airport-hotel-airport- Playa Del Carmen

We had a FANTASTIC experience with our private transfer. We booked our trip through Costco and chose the privte tranfer as part of our package. I read so many negative rewiews and was really nervous prior to arrival. I have to say that the service was exceptional. Airport to hotel thransfer was fantastic. Beautiful comfortable brand new vehichle, driver was great. On the way back - the driver arrived 5 minutes early to pick us up fromthe hotel. Again in a beautiful brand new comfortable vehicle. The service was fantastic.

Had no idea where our reservation was when we arrived and took several phone calls and pictures of my reservation details and finally had a car to take us after a very lengthy wait then no confirmation of return trip and did not respond to emails or calls to verify the return trip cancelled and requested a full refund

This company does not answer their phones. You need to contact them 24 hours before you need to leave to confirm a pick up time. I wasted $60 in roaming charges over 3 days trying to get ahold of them but their message just kept saying that no one was available to answer the call. I only managed to get a pick up time because the very helpful Amstar representative at my hotel knew someone who worked for the company. He was able to reach out to this person directly and get our pick up time. Without that we would have missed our ride and had to pay for a taxi. Someone else did miss the pick up and I wouldn't be surprised if they had the same issue.

When we arrived at Cancun airport, no BD Experience representative was at the airport's visitors area. We had to leave the airport and go outside and ask several people how to find the BD Experience representative while being harassed by swarm of taxi/van drivers offering us ride to our hotel. We finally were able to find the BD Experience representative but he was not wearing the company's uniform and he was is plain clothes. Also, we expected to be contacted by BD Experience a day before our scheduled departure, BUT we were not contacted at all, no email, text or call! We had not been provided a contact phone number for BD Experience either. So we went on the web and tried to find a phone number for them. We found 3 phone numbers for them but none of them worked. One was a recording in Spanish and then hung up, but we don't speak Spanish. The other two numbers kept ringing but no answers. So we asked our hotel concierge for help and they tried several numbers as well and fortunately were finally able to reach a local representative in town that was able to confirm our pickup time. This was very stressful and BD Experience is a terrible company and is NOT recommended at all.

So I booked a solo trip to playa del Carmen and booked for an airport transfer from BD Experience and paid around $200 bucks for a “private SUV” and meet and greet. None of this happened! No meet and greet. I had to ask several folks to find where they are. Expedia gave me a description of their clothing color, again it didn’t match. After finding them, someone took my name and told me to wait for few minutes. Then finally the guy came and said my ride is there, however, I was looking around, I don’t see no private SUV around. They gave me the shuttle van which is around half or less than half of the cost of a private SUV. I will demand a refund. This is not how business is done guys! This is scamming people. Trip to playa del Carmen is almost an hour from the airport, hence I paid for the max comfort I can get. I feel like I’ve been royally duped. Never again. Lesson learned. Get your private transport right there in the airport because you will get what you pay and it’s open for negotiations.

They were ONE hour late and would not help when I went to the desk. Very surly. Finally got help from the hotel staff and managed to get to the airport on time to make my flight

We booked a private luxury car services to transport us to our resort. We waited over an hour and a half. We did not receive the service paid for we ended up having to take a van with 2 other couples. The attendant was unprofessional and failed to be solution oriented. On the way back to the airport after our stay at the resort the transport was late and we had to contact our butler service. Fortunately we at least received the luxury car we paid for but it was 20 minutes late.

Very disappointing. Do not book BD Experience. There is no way to confirm your return trip as all the contact numbers are deactivated. I was picked up from the airport without any issue but to get back to the airport was disastrous. I was stuck in a loop whereby I was told to call 'this number' to confirm the pickup time back to the airport to get home, and there was no way to do that. Instead, I had to get a taxi from my hotel which cost 3 times as much. Don't waste your time or money. BD Experience is rubbish.

I arrived at Cancun International airport on May 22nd and was scheduled to be picked up by BD Experience to transfer to TRS Yucatan hotel. Once I arrived at the desk for BD Experience at Terminal 4 platform 80 corridor C, I was asked to present a QR code for the confirmation link. But I never received one. There were about 7 employees at the desk and none of them helped me on how to register for the transfer. I showed them the email confirmation from the hotel which had the information on how to sign up for the free transfer at the bottom of the email. I remember clicking on the picture and signing up for the transfer but I never received the QR code email with the transfer pickup. They just kept going back and forth saying to call BD Experience customer service and call the hotel. I stood there at the airport for more than 1 hour trying to get someone to help me with the transfer but no one helped me. So I had to pay for a private cab which cost $165 USD but was supposed to be free in the first place because it was included with the hotel transfer. Since this issue happened, as soon as I arrived at the hotel the first thing I did was to make sure I had the transfer setup for the May 27th return from hotel to back to Cancun Airport. I spoke with Marcos Tuyub who was the person that helped me with the transfer setup from hotel to airport. Please see attached voucher that shows the time for pickup at the front lobby of TRS Yucatan hotel will be between 8:30am - 9am. That is exactly what Marcos told us to. He never told us to reach out to him before 8:30am all he said was just come to the front lobby at 8:30am. On 27th morning at 8:30am I arrived at the front lobby for TRS Yucatan and I spoke with another lady at the BD Experience desk and asked her when the transfer vehicle will arrive. After looking up my name she said that the vehicle had already left for the airport and I was supposed to be there at 8am. How am I supposed to know that if I was not provided with that information? This is extremely bad customer service. The BD Experience lady said that the hotel staff told her that the hotel called us at 8:05am, which again is a lie. Yes, I did receive a call but that was for a bell boy service to pick us up from the room and drop us off at the lobby at exactly 8:30am. When I received the call at 8:05am no one told me anything about the BD Experience transfer service vehicle that had arrived to pick us up at the front lobby of TRS Yucatan hotel well before 8:30am. Since then I had booked another private taxi from the hotel to the airport which cost me another $110 USD. In total I had to pay $165 on May 22nd and $110 USD on May 27th for transfer between the hotel and airport. This is due to poor communication and bad customer service on your side. Well I emailed their customer service asking for a refund this is what they replied me back with. They did not even answer for what happened on the 27th. This was their response back in an email "Regarding this reservation, the arrival on May 22nd, the service had not been booked. They wanted to book it at the last minute, and it was explained that this was not possible. About the departure, they should have contacted the Service Center to arrange their pickup as indicated in the voucher. For this reason both of the refunds are not possible." Going back to the comment from their email about booking the ride last minute possible is a lie again. When I reach the hotel the BD experience personnel at the hotel showed me exactly how I could have booked the ride from the email confirmation on May 22nd. This is just non-sense from both BD experience and the hotel because the ride was supposed to be included with the hotel reservation. Since they were not willing to provide any sort of refund. I had to post this review. I would have given them a negative star rating if possible. Please be aware everyone and stay away from them!

American Airlines uses BD Experience with their vacation packages. It was somewhat confusing at the airport finding them based on the information given. Also, they dropped us at the wrong resort. When I contacted them about the mistake, I received an email stating sorry but talk to American. Not responsive to their mistake. Would not recommend.

Liars with a terrible customer service. Did not provide ride to our hotel when we arrived at the airport. They told us to take a taxi and promised to reimburse us when we get to the hotel. Gave a confirmation number and a name. We paid $290. When we got to the hotel they refused to reimburse. On a return trip with our flight at 2 pm, they only offered us a pick up time at 7 am.

Please DON'T USE this company I'm a travel agent everyday is different complains . This company has gone down on quality so bad the last 4 years they still haven't refund me a transfer THAT THEY cancelled on my last trip because they had not enough vehicle. They said I could take my own the will refund the difference .If they say this to you don't believe them it's a scam the never do, they make you call them until you quit efforts bad bad experience. Everyone complains they take hours to get you anywhere even if it's private and paid already you'll make a huge line to get out of the airport . The workers don't care the will ignore your presence. Transfers don't show up to pick up . Please from professional point of view don't do it.

Don't waste your money!!! When I spent $200 extra for a private transfer for 1-9 people from the airport to our hotel, I expected that we would get to the hotel quicker. When we arrived in Cancun at the airport we went outside to the Westjet folks who showed us where BD experience staff were. We waited for over an hour, I am pretty sure that the bus left before us. We were about to get into a taxi because they said our transfer would be another 45 mins (so close to 2 hours after landing!) but they found a transfer, so we didn't end up in a taxi. Then on the return trip they sent a car to pick the 4 of us up don't he wrong day, and then on the day we were supposed to leave (as per the confirmation email they sent us) they sent a shared transport that only had space for two of us event though there were 4 of us and we paid for a private transfer. We called them and they blamed us for not being ready the day before even though their confirmation email had the correct date. What a nightmare! Poor customer service, it was a mess. We ended up paying another $55 US for a taxi to the airport. Never again!!!

Do not trust them, do not know why Costco Travel uses them. Will complain to Costco to never use them. Do not deserve even 1 star rating. We had paid for a private vehicle pickup and drop off. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. Finally they put us in a shared van to drop us to the hotel. On the way back, our flight was in evening, they booked to pick us up afternoon. I called them and was told we do not have any vehicles for late pick up???? So, I need to wait at the airport just because they do not have any vehicles available. Better to use a taxi and not use them or pay for their service.

carlos funez was an excellent guide. he went above and beyond to make our experience enjoyable. highly recommend

He’s a very charismatic and friendly guy! He offers the best service in favour for his clients and does whatever it takes to make us feel comfortable and happy with our decision making. I had a great time in the both tours that I signed up for, thanks to Carlos knowing what’s best for my bois and I

My trip was amazing I was at the sunset Platinum at Princess and Daniel Luna was really helpful friendly accommodating and polite he make My experience easier and more enjoyable.

My group had a really good experience! Carlos funez was very helpful and knowledgeable. Highly recommend!

BEWARE!!!! DO NOT TRUST THIS COMPANY!!!! I booked a travel package through Costco which had BD Experience as an add on for transportation. I booked a private transfer for my family and I and added it to our package. Upon arrival, they had a miscommunication on their end to which hotel they were supposed to take us to. Once we told them our actual hotel and where we were supposed to go, we waited approximately 15-20 minutes for our private transfer to arrive. I made sure that everything was situated with for our pick up before we left the airport to our destination and they said everything was 'OK' on their end and that we can keep in touch with one of their co-workers should anything else happen. On the day of pick up, my family and I waited at our hotel's lobby well before our pickup time of 12:30pm. After 12:30pm approached and 10-15 minutes of waiting, we got in contact with one of their representatives via WhatsApp text. She stated that our private transfer was at a different hotel and was not able to come to the hotel we were staying at. She advised us to find another means of transportation to the airport since they were not able to come to the stated hotel we were at without no further reason. Listed phone numbers on the reservations and papers did not work. Even the concierge at the hotel I was staying at could not get through.

Tell staff member to listen. Our all inclusive package included return bus from airport to Barcelo Maya. I chose to spend more and ordered a shared shuttle through Expedia. Juan Oy insisted our shuttle was the bus and refused to have it any other way. Rudest Mexican I have met. Deserves to be fired. On top of that when I contacted BD I was told I should complain to Expedia (ignoring my complaint was about Oy) A subordinate to Oy stepped up and helped us get to/from resort and must be thanked. I suggest he takes over from his extremely rude supervisor.

I wanted to send an honest review of our customer experience with DB Experience. Our group of 9 people recently stayed at the Bahia Principe Grand Coba. Although, many of staff there was very poor with customer service. NICOLAS SANCHEZ URBANO the tour operator with DB Experience was AMAZING! He was the BEST part of our trip! He explained all the tours to us, he helped us a lot when a young girl in our party got sick and ended up in the hospital, and he also made certain we all got onto the airport shuttle bus safely. NICOLAS deserves a raise, a promotion, and some paid vacation time. He is the BEST!!! He is an example of customer service excellence which all of your staff should aspire to. Thanks Again!

Manuel Olmos was great! He was on time and the vehicle was spotless and smelled wonderful. Manuel was great to talk to during the drive. He is very respectful and has a great knowledge of the area. Manuel loves his job and it shows!

Sailor Samudio Provided us with exceptionally friendly service. He was a pleasure to travel with and shared a lot of interesting information about the area. Thank you Sailor!

Our driver, Manuel O, was exactly to the minute on time to pick us up and was lovely to chat with on the ride to the airport. Highly recommend

We just had a wonderful drive with Hugo (sorry don't have his last name) from Cancun Airport to The House of Palmaia. He was courteous, chatty and full of interesting information along the way. The 45 min trip just flew by We've had surly drivers who made it seem like we were imposing on their texting time, but not Hugo. An excellent job!

DO NOT USE, CERTAINLY DONT PREPAY!!! Prepaid for the shuttle to pick us up at the airport, take us to our hotel then return trips 14 days later. Trip to hotel no issues. Verified our pickup the day prior to go to airport...we were 20 minutes early...after 20 minutes after pick up time i called, was put on hold...almost an hour late was finally told they were not coming. No explanation just told us to file a complaint. So now an additional cab fee besides what we already paid for. Filed a complaint, asked for half our money back since they did not fulfill half their contract..was told nope they were choosing not to refund us. ABSOLUTELY UNACCEPTABLE...BD EXPERIENCE STOLE from us and no support from Expedia.

We had a great ride today with Manuel. He was very informative of the Cancun and Playa del Carmen peninsula. As this was our first time vacationing in Mexico we had lots of questions. He informed us of many things about Mexico, local resorts and was very friendly during our drive back to the airport. Gracias Manuel!

I highly reccomend this shuttle service. Sailor Samudio was our driver he was very nice, right on time and got us to the airport quickly. We will definitely be using this service next time we fly into Mexico 👍👍

Jorge Salinas Lopez was amazing! He made us feel very safe and comfortable. The car smelled great! Jorge was comfortable drive quietly or rocking out with us to some tunes. Best Day Experience! Thank you!

All great service at the airport, from the gentleman who greeted us to our driver, Jorge Salinas. He made sure everything was sanitized and our air conditioning was comfortable and even played some great music for us. The private transfers are certainly worth it when travelling with this company!

Manuel Olmos was excellent. Took us from the Platinum Princess Yucatan to the airport. Lovely bloke, and very helpful too. His vehicle was immaculate.

Hugo Soto is a wonderful driver - careful at the wheel and polite while talking. The ride was comfortable.

Excellent service by Manuel Olmos! He was very prompt, friendly, professional and even informative of the surrounding area.

Hugo Soto with BD Experience was our private vehicle driver. He was amazing! Very social and friendly. We will be requesting him when we come back later this year. Thank you Hugo for the great customer service!

Friendly and helpful horje salinas was an excellent driver. Very smooth ride and clean car. Couldn’t ask for anything better

Jorge Salinas our driver from Playa del Carmen to Cancún was very puntual and friendly. The private vehicle we were on was a Suburban it was clean and I like the measurements he was taking prior to boarding the vehicle. He gave us sanitizer and told us to keep our mask on during the ride to the airport.

BD Experience has very clean vehicles and friendly, on-time staff. Their private SUV was a great way during covid to avoid travelers when we could. The marketing asks (download their app and for a review before the service even started) were a bit much but I understand that’s the business. I wish ACV would have told us who they hired for the upgraded transfer so we could research their other service too. Jorge Salinas was our return driver and he was very professional.

Horse riding & camel riding Amazing time Great job Definitely coming back The staff were really nice

We booked our private transfer to our hotel through Air Canada Vacations. The transportation was great. The drivers were wonderful and professional and everything was on time. The shuttle vehicles were very nice. Maria organized our pick up and also helped us book a tour to Chichen Itza and Valladolid which was great as well.

AmaZing all around! Have to say a special thank you to Pedro andres for making the trip so enjoyable. It was awesome! Thanks you

BD should be Bad Day rather than Best Day. We reserved and paid in advance for round trip private transportation from the Cancun airport to our resort in Playa del Carmen. When we arrived at the airport, there were no signs for BD - we found them because a competitor graciously gave us directions. They are in an outside area with no lights and my husband ended up using his cell phone flashlight to help the BD staff see what they were doing. Very crowded, no lines, no organization at all. A BD rep checked us in and showed us where to stand. An hour later, we checked with her and she said she knew we were there. 30 minutes later, we checked again and she said our ride would come in another hour or two. At that point, we said we would take any transportation and were put in a group van about 20 minutes later. Ok, fine, group van although we paid for a private car - takes longer due to the number of stops at other hotels but we did finally get to our resort about 5 hours after landing at the airport. The person at the airport told us that there is a BD rep at our resort who would give us the time of our transportation back to the airport. We checked with the BD rep two days later and he said he had no record of our reservation; he took our confirmation number and said that he would get in touch with us in a day or two. We looked for him or any BD rep at the resort every day after that and never found another one there. We ended up calling American Airlines who booked this package on the day before our departure. After several hours on the phone (and a total waste of our last day), we finally were given a pick-up time for the next day. Then BD called us that night at 10:30 p.m. to confirm the pick-up time - rather late at night to be calling. The pick-up was there on time although he had only my first name and the hotel kept saying he was there for someone else - that's more on the hotel staff than BD Experience. The driver never spoke to us at all on the way to the airport, but we got there. We will never book with BD Experience again - it was a terrible experience and we didn't get what we paid for.

Tanit Mendoza was our BD guide at the Iberostar Playa del Mar. She was very helpful for everything that we asked for. We had a trip to Playa Del Carmen and she gave us very good recommendation where to get a good coffee where to get change etc. I am very grateful for every advice which she gave to us. We will choose BD next time when we visit Mexico. Thank you Tanit for everything. Vahda & Sabit

Our trip was saved by Adrian who gave us a world class tour and was not just knowledgeable but one of the friendliest people we’ve ever met in our travels!

Adrian Peralta was an excellent driver! He was very knowledgeable and answered all of our questions. We appreciate his recommendations and enjoyed our overall experience with BD!

I've had an excellent experience with BD Experience this year and wanted to give my two cents for anyone interested. My wife and I have flown in to Cancun Airport twice this year and have used them both times to get to and from our hotel safely in a private SUV. Our driver three out of the four times has been Alfredo Monterosa and we couldn't be happier or more put at ease by his safe driving and his warm personality. For this trip during Covid, Alfredo had a mask on and sprayed down our bags before putting them into the vehicle as part of their safety measures. He also offered us hand sanitizer before we got into the vehicle and several times during our trips. During our at least 45 minute trip to Hotel Xcaret, Alfredo recommended a few activities to look into based on our interests and he seemed very open and knowledgeable about the area. I'm not always up for making conversation but he made it feel very easy to ask questions and get answers. I'd like Alfredo to know that we think he did a really great job and look forward to seeing him again during our next visit. Overall, I would like anyone reading this and the folks at BD Experience to know that we feel very good and very safe with the service and we would be very happy customers as long as we can keep getting Alfredo as our driver.

Bolly Valdivia at BD Experience was amazing. Our drive was smooth and he even stopped at the store for us to get drinks. Highly recommended! Best Transfer I have seen in Mexico.

Great service!! It was really awesome seen the driver with my name outside the airport They were very friendly and punctual. The driver (Didier) was very nice and respectfull. I would highly recommend them.

Terrible service. Upon arriving at the airport, you have to wait about 40 min for them to get you transportation (they tell you a departure time that they do not meet). The return trip was more chaotic. They left me stranded in the hotel lobby; I communicated with them 48 hrs before to confirm, and on the day of check-out, they did not show up. It is very difficult to communicate with them, since they claim that the company Despegar did not process my pickup reservation... meanwhile, Despegar blames BD Experience. Very difficult to find a large, serious company for transfers that follows through. Finally, I had to pay 75 USD for a taxi to take me (I almost missed the flight). I do not recommend it for transfers.

The transfer from the hotel to the airport was never booked, we called on several occasions since the agreed time, which was between 10:45 and 11:15, had already passed, the girl who took us from the airport to the hotel asked for my number which they never used to communicate, we checked out of the hotel at 9: 30 and since then we were in the lobby. Seeing that it was already very late, 11: 25 and they were not arriving and were not answering the phone, I sent a WhatsApp to another number that was on the reservation document, they did answer there, claiming that they had informed us that we should have confirmed the time 48 hours before the transfer when it was never like that and that the transport had come for us at 10:05, 40 minutes before what was specified, when they didn't come at that time either because we were there, upon knowing that they did not intend to come for us we were very nervous, afraid that we would miss our flight. Very bad experience