Traveling alone can feel a little overwhelming, especially when you don’t know what to expect. But from the moment I met my driver, Alberto Gómez, all my worries faded away. He welcomed me with the warmest smile and went above and beyond to make me feel at ease. It wasn’t just a ride—it was a VIP experience. Alberto had everything ready: cool, refreshing towels, hand sanitizer, cold water, an ice-cold beer, and even special snacks made by his daughter. It felt like I was stepping into a five-star service. He didn’t just get me from point A to point B—he made my day. His kindness, professionalism, and thoughtfulness turned my trip into a memory I’ll always cherish. If you’re looking for the best driver and a truly welcoming experience, ask for Alberto Gómez. Thank you, Alberto, for making me feel safe, special, and so cared for! And congratulations to Lorena Herra—you have an amazing team. You truly have the best drivers to offer!
About Activity
What's Included
Includes
- Bottled water
- WiFi on board
- 2 Corona Beers per passenger (Over 18 only)
- Snacks
- Espresso coffee on board
- Air-conditioned vehicle
- Lincoln Black Private
- 2 Beers per person
- One way ARRIVAL only ticket
- Wet Facial Towels
Excludes
Departure & Return
Departure Point
- TRANSPORTATION INSTRUCTIONS AND CONTACT INFORMATION ONCE YOU ARRIVE AT THE CANCUN AIRPORT When arriving at Cancun International Airport please follow these directions to find the driver that will transport you to your destination: Please show on your phone with the Company Representative & driver this confirmation Voucher on your arrival. the voucher confirmation will have all the information needed. • Once you land in Cancun Airport you must clear immigration and customs first. We will be monitoring your flight and its output terminal until you come out... After you clear immigration, Luggage claim and customs, you will see timeshare and transportation vendors along the hall, they will try to offer free tours and assistance with your transfers PLEASE IGNORE THEM (do not talk to them and keep walking) Look for tour team after you exit the main sliding door, we will be waiting there for you to come out into the waiting area with all the other transfer companies. • The Representative of the company will meet and greet you holding a tablet with your name written on it. who is wearing a long Green shirt. **If your reservation is with the White VAN the driver is wearing a long Green shirt **If your reservation is in our Black Car Luxury Services the driver is wearing a long Black shirt Please go straight through the exit doors (MARKED GROUND TRANSPORTATION & TAXIS) If any representatives from other agencies or hotels try to stop you THERE IS LOTS OF SCAMMER Please do not stop, and help us to get to our representative (we will be here waiting so please do not believe people saying our team left and will reimburse you, that they are on a call with us, or that we are not there) MEETING POINT AT THE AIRPORT: · If your flight Lands at the Terminal Number-2 International Airline, Once you are outside the building turn right and look for the “Grab and Go Restaurant” the representative from the company will be waiting for you in front with a Tablet with your name on it. · If your Airline is “Volaris, Viva Aerobus or Magniccharter” After you pass immigration go straight until you find the first automatic gate (LOOK FOR THE TRANSPORTATION SERVICES & TAXIS SIGN) and turn right, Once you are outside the building the representative from the company will be located in front the “Welcome Bar Kiosk” will be waiting for you in front with a Tablet with your name on it. · If your flight Lands at the Terminal Number-3 Once you pass Immigration (LOOK FOR THE TRANSPORTATION SERVICES & TAXIS SIGN) Once you are outside the building go straight and the representative from the company will be waiting for you in the corner of “MargaritaVille Bar” with a Tablet written your name on it. · If your flight Lands at the Terminal Number-4 After you pass immigration go straight until you find the first automatic gate and turn to left to the exit doors (LOOK FOR THE TRANSPORTATION SERVICES & TAXIS SIGN) “Not in the Family and Friends Area Please do not confuse.” The representative from the company will be located in front of the Platform “C” waiting for you with a Tablet written your name on it. Our drivers and company representatives are uniform with Apple Green shirt and black pants. Every one of our representatives and drivers has an Authorized Airport Identification Card as well. If it takes you more one hour to leave the terminal after landing because your airline, lost your luggage or for any other reason, if you do not see our driver when you exit the airport, please contact.
Itinerary
Upon reaching the main exit you will notice a panoramic glass door.
Passing this door you will notice an indefinite number of representatives of carriers and travel agencies with Signs of Passenger Names and logos of the different companies and companies. One of these representatives will be waiting for you, duly uniformed with a label of our company and your name written virtual on a tablet.
All our drivers and representatives are duly uniformed with a phosphorescent green Philippine and black pants both with the logo of our company. Each Representative carries an Official ID issued by the Cancun Airport where his name and the name of our company appear.
Meeting point at the Airport:
• If your flight landed at Terminal-2 please look for Platform 41
• If your flight landed at Terminal-3 please look for the MargaritaVille Bar
• If your flight landed at Terminal-4 please look for Platform C
• If your flight landed at the National Terminal please look for the Coconut Bar
In the event that for any reason you cannot find your representative, we suggest you please call us at the shared numbers.
Language Offered
Additional Info
Cancellation Policy
Reviews
I booked this service just a day before my trip when I discovered my hotel didn’t offer shuttle transportation, and they promptly came through for me. I was immediately contacted to confirm my booking and was given all the necessary details. While I was still on the plane, Carlos reached out to provide instructions on how to find him—he was the one who escorted me to my car. Carlos was incredibly professional and friendly. He took care of everything, including my luggage, and made sure I had a seamless experience. Once we got to the car, my driver, Edgar, loaded my bag, offered me drinks, and even provided a clean towel, which I really appreciated. The ride was smooth and quick. I highly recommend this service!
We used the SUV transport service from CUN to Tulum and back again. The SUVs are extremely roomy, and the accommodations are excellent. We were offered cold water and beer as well as cold towel for our face to help with the summer heat and humidity. Our drivers, David and Jose, were both amazing. Great service and conversation for the 1.75 hr trip. We would very much recommend this service to anyone. We were traveling with a family of five and needed a car seat included, which was easily accommodated.
Moises was an excellent driver. Arrived early and patiently waited while we checked out at the hotel. Would definitely book this transfer again in the future.
Booked and paid for a limo—specifically for my husband who had never ridden in one and wanted to—and instead were picked up in a regular suv. Just felt like taking a taxi/uber. Our driver was very nice and accommodating—it wasn’t his fault. Just didn’t get what I booked or paid for, and no partial refund, or compensation.
Alberto Gomez is the best! He made the experience! A great start to our vacation!. A true professional with the old friend feelz.
Wonder ride with Alberto Ventura ! beautiful car and tight now time!! I would highly recommend! Very clean and comfortable. Would use again
Gomez was incredible driver! Very comfortable ride out to resort - arrived in style! Would recommend to anybody interested!
I had Moises as my driver! He was punctual and He was very sweet and I would definitely recommend! He was actually early, met me at the door and greeted my with warm towel, beer , and water! The limousine was nice as well !
I booked a luxury transfer for my wife and I on our honeymoon. We were a bit nervous about finding someone in the craziness of Cancun but their instructions were crystal clear and we were able to find them no problem at all. We were greeted with cold face towels, (which felt amazing after a long day of travel. I also ordered a dozen roses for my wife and they waited to help her inside before handing me the roses to surprise her with. All the small things were just perfect and we were so glad that we had the piece of mind of having a driving transport us.
Came down to Tulúm for my wife birthday, they made her feel special and got me a lot of brownie points..Great experience, very friendly driver. Would definitely use the service again. …..
Igor was an amazing driver. Very friendly and let us relax in the backseat. We felt very safe. We will use STP for all of our needs moving forward.
Mr. Bolly offered fantastic service on our ride from Cancun to Tulum! Cold beer and water, great conversation and lots of recommendations for our stay. Highly recommended!!!
Very accommodating. Clean and spacious. Snack/ drinks were fresh. Very relaxing, smooth driving. Great music choices as well.
Great ride from airport to Tulum. Safe, easy to find, comfortable ride. Andres was very warm and friendly! Highly recommend this service!
Our transfer from Cancun airport to Tulum was amazing! The luxury vehicle looks like a limo inside, great AC, clean, spacious and absolutely perfect! Our driver was Moises and he was great! Great customer service, a safe driver, and he was so kind even despite our very hate late arrival due to fight delays. I highly recommend this car service!
Xavier was awesome! Very helpful, let us play our own music and stopped when we needed to go the bathroom. Highly recommend the service!
Was anxious about booking transportation on my own away from the hotel rec but STP did great. Booking process was easy and they send confirmation emails the day before. If you are assigned Alonso as your driver, you're in good hands.
Outstanding service! They very nice and welcoming! The limo was very clean and spacious! The driver was very good and accommodating, next time we’re back we will 100% be back.
We booked a transfer service from Puerto Juarez to Cancun airport, Bolly picked us up and gave us the best ride we've had in the whole of Mexico! Initially, I thought it was going to be just a regular taxi service, but Bolly kept us entertained with his stories and jokes, there was not a single dull moment in the journey!
Lovely service. Gomez was my driver and he was safe, friendly, and very helpful. The car was lovely as well. 10/10 recommend!
Great transfer with our driver Jacinto. Pick up at airport was fast with no waiting. Driver was safe and got us right to our hotel. Thank you!
Roberto Luna was on time, pleasant and very safe driver. The plus: He had water, fresh cold towels and that smelled like lavender. I will definitely, recommend him to my friends and family to get to their destinations safely.
Bolly give us an extraordinary service very profesional and with excellent and positive actitude. We really recommend this company and with Bolly at the wheel.
Alex was great! Very nice service. Cold cervesas, cold towels and bottled water! We plugged in our wifi and Bluetooth! Thank you!
We hired a car from Playa Del Carmen to the airport. Great service, the driver (Ezra) was awesome. Thanks!
Best transportation ever I love how STP Caribe has different options on what kind of car you want to be picked up in or how many drinks or snacks you want the driver to bring with them.I went with the SUV and my driver came in a Lincoln Navigator the suv was very clean inside and out my driver Osbaldo Callado was very kind to us even after waiting an hour on me…best driver ever
Very easy pickup, and great communication from the STP Caribe team! Highly recommend, and we will definitely use this great service again.
Our driver, Edgar, was very friendly and welcoming. The ride was smooth and he came prepared with drinks. I’ve been to Tulum several times and the luxury transfer is definitely the best way to travel to and from there. Well worth the money.
This was the best transportation ever! Very clear communication, and Alex was the best driver I ever had anywhere. Clean, professional, courteous, cordial. and the Coronas and Wi-Fi didn’t hurt either ;)
AMAZING!!! Would recommend. Jose treated us very well. Would use him again when we return. Please book. Highly satisfied!
Bolly is the best way to be introduced to Mexico. He is hilarious, full of energy, and quite the dancer!
Gomez Moreno was an excellent driver. We enjoyed his company in the Lincoln and he made our intro to Cancun seamless! Would definitely recommend!
Loved it! Ezra was awesome! He Was fun to talk to, good drinks, and fun music! So much fun would recommend
We had such a lovely trip from Cancun airport to Tulum with Jacento! Cesar met us at the pickup area after waiting over an hour for our plane to taxi and for us to get our things. He led us to Jacento who greeted us with eucalyptus towels and lotion to clean up after our flight. The car was clean and comfortable- with unlimited drinks! We arrived quickly and safely at our hotel. Jacento gave us lots of helpful tips and recommendations! Highly recommend!
Juan was an exceptional driver and Cesar was on time and very kind and courteous. Would recommend without reservation
My wife and I Booked car service through the hotel from Cancun airport to our hotel in tulum. Out driver, Andres was waiting for us on time and ready with a smile. He was helpful with our luggage and accommodating to the language barrier. He was very respectful and kind and offered us water, a wet towel to wash our faces and any snacks that he had prepared. He made sure we knew how to connect to the WiFi and was present and ready to our questions and anything we needed. The car was clean and the drive was smooth sailing. 100% would recommend!
We arrived in Cancun and we were told that Bolly was an amazing driver….and folks couldn’t be more correct. He was the kindest person, great conversation, curious and interesting… it was great to have somebody that was bilingual. Bolly was a true find! We will definitely call STP Caribe again and ask for Bolly. Thanks for making this an amazing experience!!!! —Ira
Most amazing car service, worth every penny! Bolly was absolutely hands down the best we have ever had when it come to car service! Greeted us with refreshing towels and cold drinks, and was very helpful with answering our questions that we had and gave us a ton of great recommendations for local spots to visit! We hope to be able to reserve him by name for every car service! Bolly and Daniel are the best service ever!
Our transfer from the airport to our hotel went really smooth! Our driver, Alberto Ventura was amazing! The entire service was great! I would definitely recommend this company!!
Alberto Ventura was a great driver for us, we had so much luggage we didn’t think it would fit but he made it work comfortably and professionally. He was wonderful checking in on us for the drive from Cancun to Akumal. We will definitely be using the service again.
We used STP Caribe for both ways for our trip to Riviera Maya. Excellent service and very accommodating. Bolly and Alberto were both superb!!!
Great service and overall experience with our driver, Israel G. He was professional, courteous and fun. There were refreshments, WiFi, and good music, too.
Thank you to Bolly for a fun and safe ride! The car was clean and comfortable. He was the perfect driver.
Victor was my driver, had an awesome experience. He was super helpful and made my trip a pleasure. 10/10
Excellent customer service and accommodations! Nathan was very professional and provided first class service! Drinks were cold and Nathan was early to our pickup to make sure we made our flight on-time. Great experience!
Had a great experience with STP Caribe. Fernando Diaz was very kind and upon arrival we were offered refreshing towels and some beers which gave us a vacation vibe right away. Wifi in the car, music as you wish, and a continued friendly smile behind the wheel. Would definitely recommend!
Nathan was awesome. We were running late because of our flight and he was patient and wonderful. Very friendly and a great driver. Highly recommend!
Great experience. Nathan was a good driver and very friendly. I would recommend to anyone who asks me.
Safe, clean, reliable transportation! We appreciated Bolly - he was a wonderful English speaking driver!
Monday through Friday 9 am to 7 pm EST
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