Guided Tour To Tulum + Cenote Express

They did not show up to pick us up. Have attempted to get a refund on our money, but have to go through an appeal process.

This review does not reflect poorly on our tour guide, Eduardo, or our driver, Juan, who were both excellent. The actual time spent in Tulum and the cenote were also excellent. The problem was the tour was not accurately described as to time. It was supposed to be between 4-6 hours. In reality, it took 4 hours just to get to Tulum, with the entire trip being 9 1/2 hours. We were staying in Isla Mujeres. I think the tour company should have refused our reservation or told us that it was highly unlikely that the tour for us could be done within the stated time frame. What happened is that we spent almost an entire day of our limited vacation sitting in a van. Also, the tour made 2 shopping stops (not mentioned in the tour description) which wasted even more time. This tour should be offered only to people staying in Playa del Carmen or Riviera Maya.

Booked this weeks before and the van never came to pick us up. There is a way to text the driver and he never replied. Viator was swift in refunding. We had a much better tour experience with Amigo Tours (thanks Frank!).

Great trip. Great guides. Was longer than advertised— was over 8 hrs and advertised as 4-6 - but that was ok. It was a bonus. However, the trip advisor ticket showed a pickup time of 630 but they weren’t there. I called the company direct and they said 745 — then they showed at 730. Trip advisor should get in sync with the vendor better on pickup times. We had to be up late and really could have used that extra hour of sleep. Otherwise, I would give 5 stars. But great trip!

We did the Express Cenotes & Mayan Ruins Tour, and overall, it was a great experience! The van was very comfortable, and our tour guide was knowledgeable and engaging, making the history of the ruins come to life. The cenote swimming was definitely the highlight—it was refreshing and so much fun! However, we wished there was more time to enjoy the water rather than focusing mostly on the tour portion. Since it’s an “express” tour, it does feel a bit rushed, so keep that in mind if you prefer a more relaxed pace. That said, it’s a solid option for seeing both the ruins and cenotes in one trip, especially if you're short on time!

Lots of walking involved, bring your own reusable water bottle. May take a long time, but overall very nice and pretty, very helpful to have transportation to and from the hotel.

We went to Casa Tortugas Cenotes. We booked this through our resort. We were picked up in Cancun by our driver Alejandro and tour guide for our private excursion. It was about an hour and a half drive to the Cenotes. Along the way, our tour guide gave us information about the Cenotes and also about the Mayan culture. Once at the Cenotes, we were given life vests and goggles. He took us into 1 closed, 1 semi open, and 2 open cenotes. Throughout the time there, our tour guide took pictures of us and air dropped them at the end of the trip. Such a great experience. Thank you!!!

We went to Tortugas Cenotes. The cenotes themselves were very good. 2 open air and two in caves. in the open air ones there were lots of platforms to jump from. OUr guide Francisco was very friendly and knowledgable. With him we had access to 4 cenotes. the only negative is that we did not get snorkel gear. we did get life jackets and I would definitely recommend using them in the first long 200m open air cenote. I booked this tour through the tours desk at our hotel (the Royal Islander) and there they said we would have snorkel equipment and that we would be able to purchase our own lunch. This was not true, we were not able to buy our lunch and there was no snorkel equipment provided. Also they said the time to get to the cenotes would be 2 hours from Cancun. This was also not true. It took 3.5 hours to drive to the cenotes from Cancun after lots of issues picking up people at various hotels. The drive home was faster but still I would have liked to have been aware of how long the travel time was. there was a huge confusion due to incompetent people at the office not knowhing who was being picked up where. it was their fault and not the drivers. another negative is that the driver did not insist that all passengers have a mask before entering the little van. and he did not have any masks in the van with him. At one point a man got on with no mask and was caughing!! I told the driver and as he drove he asked the man to put on his mask and luckily he had one and put it on.. They need to be more aware of this issue.

Jorge did a fantastic job! Full of knowledge and helped us understand what we would see at Tulum. He taught history of the Mayan culture as we traveled to Tulum to see the ruins. He made sure that everyone in our group got their photos taken as our "paparazzi" and explained how the Mayans would use their buildings and their purpose. He allowed the group to dictate the day allowing us to take as long or as short as we needed. He also taught us the difference in mezcal and tequila as we sampled some in a local shop. After Tulum, the cenote was AMAZING. The water was so refreshing allowing all swimmers to go at their pace. My wife and I enjoyed jumping off of the sides to a 10-15ft drop into the cool water. Overall, Coba Sunset did an amazing job and I would recommend them to anyone!

The whole day was wonderful. The water was crystal clear and we really enjoyed swimming in the caves. Our driver, Luis was great and our tour guide, Jorge was very informative. Gave us a lot of cultural information and was very patient and accommodating to our group. We had a private group of 12, so we were able to decide on other activities along the way. We all thoroughly enjoyed the day. Luis and Jorge took us to an authentic Mexican restaurant. Food and service was great.

This place is nothing but AMAZING!!! Prepare yourself because you will want to stay the whole day. Our guide Jorge C, was so polite and gave us so much information!!!

We took a private tour to Tulum followed by a great Cenote for swimming. The van (12 seater for just 4 people) was very clean with masks and hand sanitizer required, bottled water available and a great ride to Tulum, our driver Marco made us feel very safe and his driving was great! Tulum itself is well worth the visit and our tour guide Victor was just fantastic, exceptionally knowledgeable and could not do enough for us.... In fact I would go as far to say this was THE best tour I have been on. Highly highly recommended..... but make sure you ask for victor, this guy is just great (family of 4, children 13 & 10)

Had an excellent trip and tour guide in Eric. He was very knowledgeable in Mayan culture and allowed us ample time to wonder the ruins and swim in the cenotes. He even stopped and let us indulge in some delicious Mexican cuisine. Highly recommend Eric.

The tour is just half of the day, 4 cenotes, all different, clean transparent water and colors the you will not forget! Good service and such an amazing experience! Very recommended

Excellent service from Coba Sunset through Leonardo Rivera. 💯% recommended.

Excellent attention and good service!!!

Everything was good, excellent service and top-notch transportation

Thanks to Leonardo for advising us. It was really the dream trip!!

The experience was great. Leonardo rivera knew how to answer our questions it was great!!

Excellent activity, I recommend it.

Excellent, memorable and very special. Thanks to the team for organizing everything perfectly.

It is very worth visiting this tour, all very well, the cenote is beautiful, the guide very friendly.

Excellent activity to spend half a day of activity outside the hotel. I highly recommend it!

Excellent service, answered all the questions that were asked and the way to tell their culture was very didactic and entertaining

To begin with they are very clear in giving all the information of the tour and what will be done, the tour guide is very friendly and is clear in telling the story around the tour is highly recommended and safe.

Excellent tour, without any problem always the guides supporting at all times and slopes of one, very nice and friendly, the tour passed very quickly.

Beautiful tour, amazing 4 cenotes all different I really recommend. Nature at its finest! Loved it!

Excellent tour! Beautiful experience! Thank you so much for this wonderful day at the cenotes 🙏 ✨