Contacted tour operator night before the trip to confirm pickup location. They informed me I did not have a reservation even though I had a confirmation number and made full payment with Viator. They seemed to be saying there was a problem with the reservation system but I couldn't understand their reasoning for certain. Now I have to fight to get my money back wasting precious vacation time. Will never waste time booking with third party like Viator again.
About Activity
What's Included
Includes
- Entrance Hall of Peace for projection of light and sound
- Guided exploration of the cave system and underground river
- Regional Buffet
- Use of Snorkelling equipment
- Lockers and Towels
- Bike route and Rappel Activity
Excludes
- Photos
- Water shoes (You can bring your own or rent themfor $2 USD per person)
Departure & Return
Departure Point
- If your hotel is not in the previous list please let us know, so a representative of our company can contact you and indicate the correct place and time for your pickup. This service has different schedules. The schedules variates according to the hotel, our representative will indicate the exact schedule confirmation via mail or via text message.
Itinerary
Dare to live this adventure that will start when our team picks you up at the door of your hotel and you go up to the van already sanitized for better health. We will go to the heart of the Riviera Maya, where when the staff arrived will welcome you and mention some instructions that you should know for your activities, then they will give you your necessary equipment for the expedition. First they will allow you to tour the jungle and then live the incredible experience of traveling inside the underground caves by bike. In a second moment it proposes a tour of a series of enigmatic caverns on foot; to end with a swim and snorkel in a crystal clear underground river. When you're done, relax and enjoy the rest of the day with a delicious meal.
Language Offered
Additional Info
Cancellation Policy
Reviews
Such a wonderful and unique experience. Our tour guide, Victor, was very knowledgeable and helpful. It was all perfect and couldn't have asked for a better day!
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email
