Amazed yourself with a guided tour of the city of Tulum which is one of the main Mayan jewels within the Yucatan Peninsula. You can discover the mystery that surrounds this enigmatic Mayan city. Discover an original Mayan city since it is the only Mayan city built next to the sea, the photos you can take here will be spectacular. Our certified guide will give you a guided visit and then he will give you some free time.
Discover the powerful city of Coba, which is considered one of the most spectacular in Latin America. Due to new safety measure the pyramid is not climbable . You will have a certified guide which will explain every detail of how this Mayan city was born before entering to the city, we will give you time to explore by your own. 1.5 hours approximately in the archaeological site. Then you will have one hour to enjoy a regional food in one of the most incredible restaurants.
Refresh yourself in one of the most magical places in the world, a Mayan cenote, which is considered mystical since it represents the entrance to another world. We will enjoy a regional meal prepared by authentic Mayans, you will be amazed. It is a great buffet. Please note that the cenote visited may vary depending on weather conditions, logistics, or schedule adjustments.
Playa del Carmen is a fishing village that has grown enormously in recent years, here you can enjoy the famous Fifth Avenue which is known internationally. We will have free time to take a short walk through the streets. You can buy souvenirs of all kinds for your family and your friends. It is important to mention that if you are staying in hotels that are between Playa del Carmen and Tulum this visit is not included.
It's a long day so be prepared. Of course it can be hot and humid depending on the weather. I thought it was well organized. Jorge and his crew were good. Jorge explained well in both languages and was emotional about it.
So! Totally worthwhile. Great transportation and guide. Very efficient and clear instructions along the way. It’s a very long day! Pack light and pay attention to what they recommend you bring! We really wish we had longer at both Tulum and Coba. Honestly I would have been happy to leave off the cenote and Playa Del Carmen stops in order to have had more time at the other two. That’s my only ‘complaint’. The information and background that the tour guide had definitely was evident as well as his experience. Thank you Ave (and Rafa)!
Great tour and the staff was awesome! Pros: guides were excellent very knowledgeable and friendly, they were very helpful and clear with instructions, English/Spanish translations was very good, buses were very comfortable, skip the line ticketing was sooooo appreciated because the queues were very long. Cons: could have cut the Cenote visit in half to allow for more time at the ruins/sites, food was adequate and not really tasty, bathroom on bus was for emergencies.
What a full day - Pablo was enthusiastic, knowledgeable, and passionate about his heritage and speaks 3 languages! - making himself available for anything we needed. We appreciated the small group vibe. It was strange getting picked up from the hotel and to be unloaded to pay park fares, then shuffled into another van to our destinations. Seems like there might be a more efficient way to manage. Wouldn't have minded a meal on our own in Playa or more time on 5th Ave. Price and value worth it.
We enjoyed the tour going to Tulum and Coba. We commend Gustavo and Christian for doing a great job. Our suggestion will be providing better lunch for the next tour that their gonna have. But overall, I will recommend viator for this specific tour.
Great tour. Very well organized. Great communication before tour day. Got off to a late start because our bus crashed early in the morning before pick ups but the tour company rallied and provided all that they promised. I was comfortable, happy and relaxed all day.
Swimming in Celote and the blessing. Tulum was very interesting and beautiful. Lunch was very good..
Our transpiration did not show up. It was our last day and this was why we came to Mexico for my daughters 21st birthday!! So disappointed. Called 5 mins after pickup and was told driver was running late. Then called back after 20 mins and was told reservation was canceled. They realized that it was not canceled at all but now it was to late. Offered us the next day but we were leaving. Said would send refund. The person on the phone was nice, owned the mistake and very apologetic. Upset about situation. Waiting for refund.
This tour was excellent and that’s due to the fact that the tour operator was amazing. The guy spoke like 3 languages and even shared his personal life with us and how his master helped him get over his issues. I wish I could remember his name but he was awesome.
What a great trip!!! The guide explained in clear Spanish and English what to expect. Although it was very crowded in Tulum (VERY crowded!) the team managed to get us through the lines swiftly. The information the guid provided was clear and great. The lunch at the Cenote and the swimm itself were super! Good buffet. And a ver quiet cenote with very little people (in contrast to what we have seen at another trip!). Great trip and well worth the money.
Small hints can be big irritants. They will try to upsell a drinks package on the bus. I can’t drink alcohol in the sun so turned it down. But my tour did include a bottle of water at Tulum which you really need. Absolutely refused to give it to me. Took pics of my Viator booking showing it and STILL refused. Now to be honest I can afford a bottle of water. But if it was a big deal to them it was a big deal to me. Big fight. Got it in the end but wrecked my morning. And they sell bottles of mosquito repellant which I did buy.
Has such a great time on this excursion. Eloy our tour guy was so fun, informative and very attentive to everyone’s need. We went on a girls trip, so happy we choose this tour.
It was a good trip my family enjoyed it just only a lot of waking we will do it again in the future thank you
Not good. Will tell folks to avoid this tour. Bad: -late pickup, had to call to see where they were -included breakfast not given -guide would not give us included one bottle of water until he called management -as trip went on, guide spoke less and less English (reserved English speaking guide) -3 times tried to sell items to us while in route then attempted to guilt us about poor community we were hurting by not purchasing an item. -no offered information on Coba, and only given 60 minutes to see the site. That is impossible if you do not RENT a bike. -tour advertising Coba pyramid is climbable. That has not been the case for 2 YEARS. -included lunch, did NOT include beverage. We found this out, AFTER we drank them. -At cenote, my children were denied a life jacket because we had not bought some mystery package.
Augustine was a great guide. Very personable. The tour itself was perfect. Ruins at Tulum and Coba were really amazing to see. Loved learning about the Mayan culture. Worth the extra $16 pp for the tricycle and life jackets and drinks. The Cenote was beautiful, the water is so clear and cool. Wasn't brave enough to jump off the platform but plenty of others did! One tip- bring your own insect repellent to save money. Definitely recommend this tour!
We had a great time in Tulum, Coba, and Playa del Carmen. Jimmy was a wonderful guide and I felt very safe with him on this tour. The cenote swim was beautiful. People took turns jumping from the high dive. It was a fun group! It was also fun to see the local areas from the bus. I should mention that our bus broke down and we missed out on coba, but it was such a hot day that I was ok with it. They got us a new bus and continued the tour, and they refunded us a portion of what we paid. I wish we had had more time in playa del Carmen because we really wanted to eat dinner there and an hour wasn’t quite enough - we got there at 8pm and we’re very hungry, and we didn’t want to wait several hours to eat back at our resort. Overall I would recommend this company and this tour!
This was an amazing experience. Jaime and the crew were amazing guides and hosts. We were the only Black people on our tour but everyone made us feel comfortable, especially since they saw we were there to embrace the culture. Visiting Tulum and learning about the ancient Mayan temples and civilization was really informative. The lunch in Coba was really good as well. My favorite part was the cenote. Soooo beautiful and refreshing. Be prepared to be out the entire day. We were picked up around 7:15am and didn’t arrive back to our hotel until about 9ish. Also be prepared to walk! Great way to burn any extra calories lol I would recommend getting the Diamond Package, for the unlimited drinks and bikes in Coba. I can’t wait to experience this again!
Overall, great trip! Long day though - we were exhausted by the end! Guide were personable and knowledgeable. Of course, the sites were gorgeous. My only complaint is that it was impossible to maintain physical distance as we were on a bus with probably 40+ people all day. Masks were “required” but this was not enforced at all. A few people seated next to us never had masks on at all. Luckily, my partner and I are both fully vaccinated so I wasn’t as concerned for my own safety - but if anyone on that bus was infectious, nearly everyone would have been exposed.
Excellent Tour! Even Better information! Everything was very clean and very safe! It was exactly as described, except better!
Tulum est situé dans un environnement splendide. Un très grand et beau site archéologique. Coba est plus situé dans la jungle mais la visite peut se faire en vélo ou pousse pousse ce qui est très plaisant. La visite est moins sous la chaleur. Enfin la cénote est un moment de détente dans un environnement frais.
A expectativa era alta mas a excursão não correspondeu. O guia era muito fraco. Fez muito pouco enquadramento da história dos Maias. A entrada para o cenote era um poço com umas escadas bastante perigosas. Gruta pequena e com má iluminação. As instalações sanitárias e os vestiários péssimos. O almoço estava muito boa e o pessoal muito simpática mas numa zona pouco aprazível.
ETT OSERIÖST FÖRETAG AV STORA MÅTT! Boka ingen resa med detta företag!! Vi skulle åka på utflykt igår med upphämtningstid 8.25 på morgonen. Vi kom till utsatt plats redan klockan 8 för säkerhets skull. Klockan 9 ringer en dam och säger att resan är inställd! Hon erbjuder samma resa dagen efter och vi kommer på samma tid då en ny bekräftelse visar samma upphämtningstid. Tjugo minuter går efter utsatt tid och samma dam som igår svarar. Hon återkommer och säger att en chaufför skulle ha varit på platsen men att vi inte var där då. Det är ren nonsens för vi stod utanför entrén hela tiden och väntade! Jag meddelade henne att vi var där redan klocka. 8 och att de försöker lura oss på pengarna som redan betalats! Det här företaget är ett stort SKÄMT! BOKA ALDROG MED DOM! Om pengarna inte betalas tillbaka så polisanmäls företaget och dess ansvariga ägare!
Wir wurden in den "falschen" Bus gesetzt und keine Info dass wir später den Bus wechseln. Bus für XCenote, und wir mussten irgendwo an einer Autobahn Raststätte den Bus wechseln. Die Reiseführerin sprach nur spanisch, ab und zu wechselte sie englische hinein, aber verstehen konnte man nicht wirklich etwas, da sie auch zu schnell sprach. Wenn ich einen Englisch-sprachigen Ausflug buche, erwarte ich auch eine Gruppe die nur Englisch spricht und kein Spanisch. War somit OK aber anstrengend zu verstehen bzw. nachzuvollziehen was die einem erzählt...
O tour é bem interessante, mas foi muito desorganizado. O pessoal chegou para nos pegar com mais de uma hora de atraso, o que gerou um atraso em toda a programação. Por isso, algumas das visitas ficaram prejudicadas, como a visita a Coba (que durou apenas 45 min, porque o parque estava fechando) e à Playa del Carmen (onde ficamos apenas 40 min, também porque já estava tarde). Além disso, o pessoal da organização gastou grande parte do tour buscando e levando as pessoas em diversos hoteis, dentro e fora de Cancun, tempo que também poderia ser usado para a excursão. Enfim, o ponto fraco aqui foi mesmo a desorganização total no tour.
Jimmy y Arturo, dos excelentes guías y personas. Hicieron todo lo posible para q nos divirtiéramos y disfrutáramos de este día. En cuanto a la agencia, poco formal. No nos avisaron que Coba estaba cerrado y eso, que muy temprano, me despertaron para decirme que habían cambiado la hora de recogida y si les hacíamos el favor de salir al lobby más temprano. Me sentó fatal que no me lo hubieran avisado. Pero bueno tampoco iba a estar enfadado todo el tiempo y me iba a amargar. Si me habría gustado que se disculparan al menos. En cuanto a las medidas sanitarias por el COVID las veo poco ortodoxas en el sentido de q nadie les dice a los q no las cumplen que lo hagan.
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