Great service, prompt and very responsive. Great communication too. Marco Dominguez was patient and very kind.
About Activity
What's Included
Includes
- Facial Wipes
- Private transportation
- Bottled water
- 2 Crown Beers per Passenger, 1 Hard Seltzer per Passenger and 1 White Sparkling Wine Brut Analogia 375ml
- WIFI connection on board
- Air-conditioned vehicle
- Nespresso Coffee
- Vehicle for 4 people
Excludes
- Stops along the way.
- Does not include additional alcoholic beverages other than those included in the service.
Departure & Return
Departure Point
- TRANSPORTATION INSTRUCTIONS AND CONTACT INFORMATION ONCE YOU ARRIVE AT THE CANCUN AIRPORT When arriving at Cancun International Airport please follow these directions to find the driver that will transport you to your destination: Please show on your phone with the Company Representative & driver this confirmation Voucher on your arrival. the voucher confirmation will have all the information needed. • Once you land in Cancun Airport you must clear immigration and customs first. We will be monitoring your flight and its output terminal until you come out... After you clear immigration, Luggage claim and customs, you will see timeshare and transportation vendors along the hall, they will try to offer free tours and assistance with your transfers PLEASE IGNORE THEM (do not talk to them and keep walking) Look for tour team after you exit the main sliding door, we will be waiting there for you to come out into the waiting area with all the other transfer companies. • The Representative of the company will meet and greet you holding a tablet with your name written on it. who is wearing a long Green shirt. **If your reservation is with the White VAN the driver is wearing a long Green shirt **If your reservation is in our Black Car Luxury Services the driver is wearing a long Black shirt Please go straight through the exit doors (MARKED GROUND TRANSPORTATION & TAXIS) If any representatives from other agencies or hotels try to stop you THERE IS LOTS OF SCAMMER Please do not stop, and help us to get to our representative (we will be here waiting so please do not believe people saying our team left and will reimburse you, that they are on a call with us, or that we are not there) MEETING POINT AT THE AIRPORT: · If your flight Lands at the Terminal Number-2 International Airline, Once you are outside the building turn right and look for the “Grab and Go Restaurant” the representative from the company will be waiting for you in front with a Tablet with your name on it. · If your Airline is “Volaris, Viva Aerobus or Magniccharter” After you pass immigration go straight until you find the first automatic gate (LOOK FOR THE TRANSPORTATION SERVICES & TAXIS SIGN) and turn right, Once you are outside the building the representative from the company will be located in front the “Welcome Bar Kiosk” will be waiting for you in front with a Tablet with your name on it. · If your flight Lands at the Terminal Number-3 Once you pass Immigration (LOOK FOR THE TRANSPORTATION SERVICES & TAXIS SIGN) Once you are outside the building go straight and the representative from the company will be waiting for you in the corner of “MargaritaVille Bar” with a Tablet written your name on it. · If your flight Lands at the Terminal Number-4 After you pass immigration go straight until you find the first automatic gate and turn to left to the exit doors (LOOK FOR THE TRANSPORTATION SERVICES & TAXIS SIGN) “Not in the Family and Friends Area Please do not confuse.” The representative from the company will be located in front of the Platform “C” waiting for you with a Tablet written your name on it. Our drivers and company representatives are uniform with Apple Green shirt and black pants. Every one of our representatives and drivers has an Authorized Airport Identification Card as well. If it takes you more one hour to leave the terminal after landing because your airline, lost your luggage or for any other reason, if you do not see our driver when you exit the airport, please contact.
Itinerary
Upon arrival at Cancun International Airport please follow these instructions to find the driver who will transport you to your resort:
- Once you land in Cancun you must first go through immigration and customs.
We will be monitoring your flight and your departure terminal until you depart. After clearing immigration, baggage claim and customs, you will see timeshare vendors along the hallway, they will try to offer you free tours and assistance with your transfers PLEASE IGNORE THEM (don't talk to them and keep walking) Look for our team later After leaving through the main sliding door, we will be waiting there for you to leave in the waiting room with all the other transfer companies.
- One of our representatives will meet you and welcome you by holding a tablet with your name written on it. wearing a long almost neon green shirt or a black shirt with our logo embossed
If any representative from other agencies or hotels tries to stop you **There are many scammers Please do not stop and help us reach our representative. We will be here waiting, so please don't believe people who say our team is gone or that we are not here.
Our drivers and company representatives are uniformed with apple green shirts or black shirts and black pants with the STP Caribe logo on their shirts. Each of our representatives and drivers also has an Authorized Airport Identification Card.
If it takes you more than an hour to leave the terminal after landing because your airline lost your luggage or for any other reason, if you do not see our driver when leaving the airport, please contact us at the following numbers:
STP local cell phone number on your reservation
Information about photographs:
Dozen roses, champagne, and amenity basket not included. Available upon request with additional cost.
Language Offered
Additional Info
Cancellation Policy
Reviews
STP Black Luxury Service is a must for your transportation needs. It was very easy to book. The communication between myself and the company was seamless. Our driver Mr. Joaquin was awesome. The treatment was first class from airport pickup to hotel drop off.
Easy instructions to meeting spot where they were waiting with a sign with my name on it. Beer and champagne cold and waiting to pop after a long flight. Plenty of room. Marco was so nice- even changed the radio channel for us.
Excellent service from STP Caribe and our driver, Marco Dominguez. Marco was professional, friendly, and very hospitable. The vehicle was spotless, comfortable, and kept at the perfect temperature. Safe, smooth ride and an excellent experience from start to finish. Highly recommend!
Marco Dominguez was the best driver ever! He made my experience amazing and I am forever grateful!!!
Such an amazing way to start our trip. Surprised my husband for his birthday, and all around service was amazing. Communication consistent at the start of booking, decorations, drinks, and music top notch
Marco was absolutely amazing. Comfortable transportation with all of our favorite drinks
Eddie was wonderful!!! Very family friendly we had a great ride
Great service, was not expecting a LIMO!!!
Great communication, super friendly, on time, worth the extra money instead of taking a shuttle bus!
I had to book last minute due to airline delays. The company was very accommodating to our needs. Mr. Wilbert was an excellent driver. He was waiting at the airport despite it taking a little over an hour to get through immigration and baggage claim. He was polite and friendly. I would definitely use this company again when coming to Cancun.
I had a wonderful experience with them. They had great hospitality and were extremely professional. I would gladly work with them again.
Overall good experience very nice car, disappointed as was not shown how to use the entertainment system before we set off. Asked the driver 15 mins into the journey and he didn’t know so we have no music for the journey. It’s definitely worth it for the experience. You need to show the customers the features before setting off and make sure the work it would then be a 5* experience.
Moises Basilio picked us up and took us to Secrets Playa Blanca. He was prompt, friendly, professional and courteous. He drove safely and provided everything we needed including beers and waters. The limo was clean and spacious! We would highly recommend Moises and STP for your transportation needs!
Alfredo was amazing! From pick up to drop off we were spoiled beyond belief. His driving was wonderful and the car beautiful. You cannot go wrong by choosing this transportation.
Such an incredible start to a wonderful vacation. This was hands down the best ride we have ever had from Cancun airport. Quite, kind, and offered us an experience that we didn’t even know we wanted. If you’re flying into CUN and don’t book with them it’s your loss.
Marco Dominguez was our driver with Josué assisting with our pick up. The two provided expert service and truly helped make our transport from the airport to our resort a luxury experience! I would highly suggest trusting them with your travel!
MARCO DOMINGUEZ IS AWESOME!!!! We used STP Caribe last year when our son and DIL were getting married. Marco remembered the 4 of us! That in itself is amazing. But the ride...the GMC stretch is pur luxury. We're spoiled now. I don't think we can come to Cancun without renting this limo (and requesting Marco). No wait. Eucalyptus towels. Beverage varieties. Don't think twice...STP Caribe is the way to go!
Excellent service by Marco Dominguez and Josué! Perfect transportation for our anniversary trip! Smooth, quick, very friendly. The limo is clean and well stocked.
Great private SUV ride with Alfredo Ramos. He was communicative via text, on time (early really), the car was immaculate, and the service was easy to book. Will be using STP Caribe again for our next trip to Cancun.
Perfect and welcoming pick-up, Good information prior to pick up. Excellent service and our driver Moises was super friendly :-).
Alfredo was so great, very efficient team and great overall customer service. Would highly recommend. Don’t hesitate to book with them
Alfredo was the absolute best! On time, super friendly, and personable. I will always book and hope to get Alfredo when visiting
We had a great time! Our driver Alfredo was very friendly, professional and helpful. It took a while for us to get our bags at the airport and both Alfredo and our greeter Josue were patient and communicated well. We had cold refreshments waiting for us when we got in the car, WiFi and were able to connect our own music. The car was very clean as well. Would definitely book.
Excellent service! We booked with STP after reading other reviews and could not have been more impressed. Our driver was wonderful, the service was excellent and fantastic communication. We ended up booking them on our return to the airport and once again, could not be more impressed. Gabriel was wonderful and the communication from booking online through to drop off at airport was above par. Highly recommend!
Great service and driver was amazing. Will definitely use again. Price is reasonable. Alfredo Ramos the driver......
Joaquin Escalante was a wonderful driver!! We had a great experience with to and from our resort. Highly recommend for those looking for affordable luxury
The experience was top notch from start to finish. We were greeted via text as soon as the plane touched down and Edgar, our driver was so helpful. He walked me through the exit route to the pickup point with ease. The GMC Denali SUV was immaculate and very comfortable. I ordered champagne, chocolate covered strawberries and roses that were very elegantly setup in the vehicle when we got in. Edgar was very professional and very informative, answering any of our questions we had about the sites we saw along the way. We have found our new transportation for every time we visit the area! Very highly recommend and ask for Edgar.
Alberto Gomez was our driver and he was prompt and friendly! Would highly recommend booking with him! This is our second time using STP caribe
We had a safe and welcoming driver, Joaquin Escalante. He was very polite and friendly. The car was clean and had beverages and towels. We will use this service again.
Edgar our driver was great. Prompt and on time. Provided us with cold drinks and a smooth ride. We didn’t have to wait upon arrival, driver was ready and loaded up all in.
Fantastic and fun! Efficient and safe!! We were met with cold beverages, snacks and a super great driver in Joaquin. He was informative and kept all of us laughing and having fun. They even helped me surprise my wife with a dozen roses for our anniversary. Top notch!
We were very happy with our limo ride. Representatives from STP reached out prior to our arrival to clarify details of our trip. They tracked our flight and even arrived early when our flight was set to arrive early. As soon as we landed a representative contacted us and made sure we knew where to meet him. All staff dress professionally and distinctly helping to find them in the sea of other services. The ride itself was great with champagne, beer and seltzers. We arrived at our hotel in a timely fashion. Overall we would absolutely use STP Caribe again!
We booked with STP Caribe just a day before arriving into Cancun. We reserved a luxury SUV to transport us to our hotel. We were very impressed with the service. They kept us informed via text of how navigate through the airport, and promptly taken to our vehicle. Alfredo was kind, and shared suggestions with us from where to visit to the best drinks. He was helpful and informative. The ice cold drinks and refreshing towels were also a very nice touch. Would definitely recommend.
I am writing this review because I previously wrote one on the sister company Viator website, I tried but they gave me no option to change or alter my highly negative review and the company deserves better for the way they handled my problem. My initial one star review was for my transportation from Cancun Airport to my Puerto Morelos hotel. It was frankly a mess, a botched trip, and the review was appropriate. BUT (a BIG but) upon reading the review the company immediately reached out to me, apologized, and asked to make it right. They gave me a totally complimentary return trip to the airport for my departure that was absolutely flawless. They did NOT try to force me to alter my previous review, they simply acknowledged their error and made it right. They went the extra mile and I feel it's only fair to let that be known. Seeing how they responded i'd absolutely use them again and can recommend them because they obviously care about their clients.
Igor Villegas was our driver and was great! Greeted us with hand sanitizer, cold towels, and cold water! He loaded up the Luxurious SUV with our luggage and explained the history of Cancun on the way to Playa Mujeres Atelier! Igor was very professional, attentive, and overall great experience. 10 out of 10!
Jose Chan was our driver from the airport. He was very hospitable and a great driver. He offered beverages and cool towels. Thank you Jose!
Moses was an amazing, competent and knowledgeable driver! He assured we were found immediately exiting airport and made it to car efficiently! He was a very safe driver and accommodating to all requests!
10/10 experience! Moises and team were awaiting our arrival and had refreshments waiting for us. Thank you Moises for your hospitality!
Moses was the best!!! Greeted us with cold towels, lotion, hand sanitizer! The car was cool and stocked with beer. We use this company every time we travel to cancun. Highly recommend!
Overall, a great experience with this transportation service. When we first arrived, our original SUV was not available due to a last minute mechanical failure but they texted us saying that a replacement car was on the way. After 15 minutes, the replacement car arrived and our driver Moises Basilio was amazing. He happily greeted us with moist towels and loaded all of our luggage into the car. Car was very luxurious, spacious, with access to water, snacks, and beers. We also had access to Spotify and could edit our own playlist. Moises was very accommodating, courteous, and answered all of our questions. I highly recommend this company!
Excellent. The car was very clean and confortable. But the best of this experience was the driver Juan Daniel. Very polite and attencious since the reception at airport into the hotel.
Alfredo was the best. He's friendly and engaging, he taught us about the landmarks along the way. The tiny beers made it all the more fun.
If I could put 10 stars for Edward I would! Edward is an awesome driver. I was so pleased with his service and how he took his time to make sure my brother's birthday weekend went smoothly I can't thank him enough. He also took some amazing photos and he is so respectful and nice thank you so much Edward I will definitely be back soon and hope I get you again for my driver ★★★★★★★★★★ He is an asset to this company!!!
We were picked up from airport and transported to our resort. Juan Daniel was a polite, patient and kind driver who had great communication with us.
Juan Daniel was THE BEST! He took care of us and the ride was smoooooooooth. We got drinks and provided us with moist towels and hand sanitizer!
Gomez was an amazing driver! We had a great conversation, the car was super clean, and he offered beverages for the ride. A great start to my trip!
Very professional. Awesome service! They were able to accommodate our change of flight last minute. Our driver was very personable and informative. Thanks
Our drivers each way were incredible. This service is so worth the money. Both Juan Daniel and Moises provided exceptional service. The cars were both clean and very well kept.
Our ride with Andrés was beyond expectations. He was kind, his car was clean, he offered us treats and got us to our destination swiftly. 10/10 recommend booking with him!
Monday through Friday 9 am to 7 pm EST
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