Chichen Itza Classic Tour

Great driver, tour guide with a lot of knowledge, we learned a lot and laughed a lot as well! Im glad we book this tour

it’s an all day thing .it’s worth it take plenty of water the views are beautiful and the staff was excellent very friendly professional and informative…

10/10 definitely recommend tour guides Alfredo & Jesus will definitely make u feel like family & take care of u throughout the trip very well experienced over 20years.

Brilliant experience well communicated and well thought out. A little confusing at times when they’re speaking both languages (English and Spanish) as sometimes you were listening out to make sure you weren’t missing anything but it’s to be expected when you’re in Mexico hence 5 stars! I did feel like I spent ALOT of money that day after purchasing the tour. For example in the Mayan Village after Tequila tasting I spent £136 on 3 bottles of tequila! Not looked at the quality of them yet. (if I’m able to I will update my review accordingly.) Life Jackets at the Cenote are MANDATORY. You will incur a $10 for 2 people. I ended up paying an extra $2475.20MXN on top of the listed Viator price for two people this charge includes the government tax of $63 USD (each) so total $143 (at current exchange rate) The whole experience was definitely educational I felt I learned a lot about the Mayans, hieroglyphics, numerology and astrology. Ofcourse being ONE of the 7 wonders of the world there are street vendors there. In my experience they will NOT approach you however, you will be told to avoid buying their product on the coach the reasoning will be told to you on the day. Bring sunscreen and water! It is a long day so I got picked up at 7am and got back to my hotel at 9:30pm. It gets very hot! Wear swimwear for the cenote and bring $100mxn for a locker should you use one at the cenote. All round fantastic tour and would recommend to anyone wanting to visit the Chichen Itza!

This tour was great. Our guide Rhett was knowledgeable and so kind and funny. We would have enjoyed a little more time at Valladoloid otherwise the whole thing was amazing

Esther was an amazing guide! Very knowledgeable and interactive during the entire tour! Would definitely recommend!

Really awesome tour, a bit long but really cool. We brought our 7 year old, fun for kids,nice van, decent food, very safe. Swimming in a cave, cool show about the Mayan experience, guided tour of Chichen itza. Great value, everythings included except the tip.

The tour bus or I would say the van they arranged was very old with seats ripped and we sat at the very back and felt bumps throughout the way . Our guide was good speaks fluent English. If they had the better van I would have given 5 stars.

Its a long day. Bring snacks and money for shopping and tips. Everyone works so hard and they deserve the tips! It was an amazing experience!!!! Saul Rocks! The history and the knowledge that was shared by ALL the tour guides was incredible.

Overall this was a good experience. The shuttle driver was late so we were unsure if we had missed it or what happened but after contacting their rep, we were picked up shortly after. The excursion was very lengthy which was to be expected due to the distances being traveled. Jose & Carlos were great and we learned a fair bit more about the Mayan culture through this trip. In total we made 4 stops and never felt rushed to get back on the bus. Overall we had a good experience.

Overall it was a great trip! Our guide, Nisa, was extremely knowledgeable and informative and fun! The itinerary actually starts at Valladolid, then goes the Cenote, then stops at a Mayan community (where lunch is served), and then ends at Chichen Itza. Our only recommendations for other travelers would be to bring extra cash (pesos preferred) for the stop in Valladolid (shops, food, etc.), and to pay for the vest rental ($5 USD) and the locker rental, at the Cenote. Also, remember to bring your own towel for the Cenote, or you can rent one for a small fee. And bring water shoes for the walk down to the Cenote because it is basically a cobblestone path. At the Mayan community, you will have the opportunity to purchase genuine, handmade Mayan artisanal items, so bring extra money for that as well. Overall it was well worth the time and money and we enjoyed it very much.

This tour was very informative and a great experience overall. Our guide Tony was very knowledgeable and accommodated the groups preference of English and Spanish. The group got to see many interesting facts both as a guided part and also free time for us to venture ourselves. Overall a great experience

The transportation was substandard as we were crammed into a van meant for 10 and there were 15 of us plus the driver. We had a pickup at a different site, and they arrived an hour later while we just sat in the van. The driver and tour guide were very nice knowledgeable and pleasant. The lunch meal wasn't very good. We found a lot of bones in our chicken tacos. Gross! While we made the best of the day. I would say make sure you know exactly what type of transportation you will be in and the time frame of the day.

Be prepared for hot weather and dress appropriately. Overall, the excursion was great and staff where wonderful

Overall Great Tour, from the Temple, to the Cenote, to the culture experience and food. Our Tour Guide, Rudy was awesome and very knowledgeable regarding the Mayan culture.

Tour guides were amazing. Roberto and Gonzalo treated us like family and were extremely kind and funny. They shared an in depth experience of Mayan culture both historically and modern. Learning the social aspects was like no other tour we have taken to Chichen Itza before. Highly recommend this one. It’s worth so much more than what you pay for it.

We had an amazing day. Our guide was brilliant. We were picked up as arranged on the Rd by the hotel. Our first stop was the town of Valladolid. We had half hr there which was fine to have a look about and an ice cream. 2nd stop was the Mayan culture centre, where we learnt a bit about Mayan life. Our guide had tought us a few works and how to count in Mayan. There was a shop there selling products made locally. No pressure to buy. The buffet lunch was also served there. Traditional Mexican food. It was nice. Also had vegetarian options. Next stop Chitzen Itza. We had 2 hrs there which was plenty to see everything. We were in very quickly, not waiting around at all. Our guide showed us around for an hr telling us lots of information. We then had an hr to look about. Wear sun protection and bring a hat! Next stop the cenote which was brilliant. We just had to pay for the lifejacket and locker. We had an hr there. We got back to the hotel at 8pm.

Excellent guide Shammera No water was given or available even for purchase Also no WiFi , which was disappointing

Wonderful experience. The guides were knowledgeable, punctual, and helpful throughout. Highly Recommended

It was so interesting to learn about Mayan history and culture. Thank you for sharing it with us. David was such a pleasant, warm and down to earth tour guide.

Guide spoke mainly in Spanish and when he spoke English it was difficult to understand. Bus had poor ac and was in not a first class bus prompt pickup, good food, guide at chicken itza was excellent ,tour driver was excellent all together it was a fabulous experience

I had an archaeologist guide who is professionally has so much knowledge about Maya. We learned so much and he was funny. We had really good time! The bus was so packed that my friend and I couldn’t seat next each other, that was the only bummer part.

Pick up was on time but a lot of time was spent joining up with other pick ups before heading out for the day. There was a lot of talk of "Mayan culture" which seemed to be a prelude to introducing us to expensive gifts ranging from calendars to obsidian carvings. Lunch was terrible!!! Damp tortillas, plain rice, boiled bland vegetables. The center experience was great but we weren't told up front about the need to purchase tickets for lockers at the entrance! Chichen Itza was great although I didn't understand the restriction on taking in sunblock! Valladolid was a nice stop but 30 mins isn't enough. Not enough information on the time of our drop offs - our day was well over 13h which meant we were very late for the hotel restaurants.

The trip was great, the cenote was amazing and we had lots of time at chichen itza to take photos and go around

At Chichen itza when we arrived and guide told us history and showed us places . How ever on the way back from Chitchen itza to go to cenetoes I experienced very rude behavior from guide when I approached him that I have to leave as the time table not matching that I had been told during booking

Our guides were very friendly, knowledgeable, and interactive with the guests, which made the long day more manageable. I would have preferred a tour that went just to Chichen Itza, but for some reason, those tours were hundreds of dollars more. The cenote and the city tour were just ok. Skip the box lunch and bring some snacks or a box lunch from your resort and you will be better off. For the price, it was worth the trip but just filling you in on my preferences. I would recommend it.

Despite the tour team being very nice and charismatic, we would not recommend this tour. From the start of the day where we spent over an hour in a Starbucks while the tour company tried to organize themselves, to the constant badgering for us to spend money anywhere they recommended, to the terrible lunch they offered (anything that could be made cheaply), it was an unpleasant experience. We were really excited to tour the Chichan Itzá site but the guide merely repeated what was said on the bus and only took us the the main bit and didn’t even tell us about the additional ruins that are a mere 5 minute walk farther. Our group was extremely large and there were multiple screaming children. In fairness, others in the group seemed to be having a better time than us.

Able to see this world heritage site located in Mexico. The tour guides (Spanish/english) were very informative. The rain did not dampen our excitement.

The tour did not start off on the right foot for us. Unfortunately there was a lot of confusion about our pick up time. I originally booked with a start time of 7:30am, which we wanted and preferred. Then we were contacted by the tour operator that our pick up time would be 9:15am. However, we kept getting emails with BOTH pick-up times and that was confusing. So my husband chatted with Viator on their Whats App the night before and that Viator representative said there must have been a mistake and to be at the pick up spot at 7:30am. We were there and 7:30am came and went. Then the time changed from 9:15am to 9:30am. We were picked up by a Van that then transported us to our bus. We did the upgraded Breakfast box, but the bread was stale and it was a ham sandwich so we did not eat it. Also, we were told that we wouldn't be picked up at the Main Lobby, that we needed to make our way to the front gate. We were at an ocean front resort and the gate is a long way away. I was surprised that they didn't come to get us at the lobby. I will say Thankfully they did drop us off at the lobby. The highlights of the tour was the tour guide Victor, he and his group did do a great job of educating us and they were friendly. There was a lot of talking on the bus but if you want to sleep I recommend using your headphones, earbuds. If you like knowing the history then you will love the info. The Saamal Cenote was beautiful and I would have preferred to have eaten there. I was not pleased with the buffet that we ate at though. The main event of seeing Chichen Itza was wonderful and we enjoyed seeing all of the historical ruins. I would recommend to my friends and family to book a shorter tour or to rent a car and go there themselves. Now that we know what we know that is what we will do next time. I was happy that we did get the unlimited beverages though as we drank a ton of water and they did provide us with that as well as offering beer, soda and even some tequila at the end of the night.

WIe were picked up then dropped off at a store to make a long line then wait for another bus. We thought we started our trip but then made about 4-5 more stops to pick up additional people. It was allot of driving that did not only include the drive to the locations. Not very organized. The locations were beautiful and one of our tour guides was very knowledgeable

This tour is a complete rip-off and waste of most of a day. We only had 2 hours at Chichen Itza because we wasted 2 hours in a shanty town hearing BS about local culture and obsidian, eating a marginal buffet and standing around in a horrible gift shop. The stop in Valladolid was also a waste of time b/c we circled the square 2 times before we got off, then had less than 20 minutes to do anything before right back on the bus. We got picked up at 7:05a and then wasted over an hour sitting in a Starbucks waiting for everyone else....we didn't get on the road until close to 9am. Also a huge waste of my time on vacation. Chichen Itza is amazing and we had a great guide there. The Cenote was fun. It would be nice if you could find a Chichen Itza trip that maximized the time there and didn't waste half the day on other stops that offer no value whatsoever.

Our guide was very knowledgeable and made it very interesting. Our only negative was the length of the trip which took 14 hours.

Good value for money. We waited 30 minutes without any information that that the pick-up service is delayed. The registration process was not at the bus, we had to walk through a shopping center. The bus journey and support team was capable and supportive

Victor our tour guide on the bus was amazing, he deserves 100 stars! But overall the process was long and required lots of driving and waiting. The initial time I thought it would take was much longer and the stops were very touristy. We didn't get to stop in the town either. Overall, was not impressed based on the price.

Tour was good. Loved the time given at the pyramids and the information provided. I'm used to tour groups giving a sales pitch, but this was particularly long and brutal. 45 minute speech selling modern day Obsidian stones (read: snake oil) when rubbed on your head will cure your insomnia and headaches. Then on the bus there was a second sales pitch for liquor. The hard and persistent sales pitches really detracted from a the tour.

We spent the day with Julio (tour guide) and Andres (driver), and they took great care of us. Everybody had a great time, and I would definitely recommend this tour (even with its flaws), because it’s a safe, reliable and easy way to see these sites. However, the tour isn’t exactly as advertised, since yes, we left a little after 7 a.m., but we didn’t get to Chichen Itza until about 12:30 p.m. Before we got there, we had to “check in” for the tour at the back of a gift shop in a mall, and then hang out outside of that gift shop for about 20-30 minutes until they called our tour’s name. Our first stop? Another souvenir shop about 20 minutes outside of Chichen Itza. They disguised this particular selling stop as our “lunch,” but really, you’ve got to endure an entire presentation of alleged Mayan rituals (really, it was a way to sell you stones and other stuff you don’t really need), and about another 20 minutes of hanging out in the souvenir shop with your tour guide’s name on your shirt (clearly, these folks make a commission from all these sales), before they’ll even call your lunch group into the dining area. No complaints about the buffet-style food, though, as it was all delicious. After this stop, we finally headed toward the star of the tour — the ancient Mayan city of Chichen Itza — and how do the locals respect these sacred temples? By turning its outer rim into an area where you can purchase everything from luchador masks to animal-noise-making blow toys to probably anything and everything else. All the selling of things was a little overblown the entire tour, but we did eventually get to all the advertised sites, and they were all amazingly beautiful locales. We had two hours in Chichen Itza (one hour guided, one hour not guided), then one hour at the perfectly-temperatured and absolutely picturesque Cenote Saamal (Selva Maya) in Merida (you will need to purchase a life jacket and possibly a locker if you plan on swimming in the Cenote), and lastly, 30 minutes in the main park at Valladolid (just enough time to catch a portion of the show going on around the fountain and to grab yourself some Mexican street food — in our case, elote). By the time we got home, it was about 9 or 10 at night, but we did get dropped off back at our hotel, which was ideal because we were exhausted by then. LOL! All in all, I’d say the sites were astonishingly beautiful, the tour itself was interesting at times but focused waaay too much on math, the food was good, the driving was safe, but the sales hustle was definitely real and overdone. And for what it’s worth, our tour guide Julio seemed nice. Do with this info what you will, but I just wanted everybody to know what they were signing up for — you’ll be away for an entire day on a tour that could’ve really been done in three and a half hours plus driving and eating time, so bring your pesos, but don’t bring your drones, tripods, selfie sticks or children’s toys since none of those will be allowed in the ancient ruins. Have fun!

We have taken half a dozen tours with viator, and this, by far was the worst one. Started with being herded like cattle into a shopping area for bracelets. Waited 30 min to get herded again into different buses. 20 min unto our drive, we randomly stopped on the side of the road for 45 min, with no explanation, except, we are waiting. A dozen people got on there. Then we were taken to a buffet lunch, which was completely bland. They randomly took our photo,again, no explanation. We finally got to chichen itza, and that was the best part of this tour. Unfortunately, the beauty and awe inspired ruins were ruled by the countless illegal vendors. We were then taken to a cenote where you had to rent life jackets and lockers. It took 30 min to get down the line to swim, and you were in there for no more that 5 to 10 min. Finally, Valladolid. Wich was a 30 min useless stop. 6 PM, dark, police presence everywhere. On the bus, the AC only worked on the front half of the bus. We were gone from 7 AM, to 9PM. The only worthwhile part was the 2 hours in chichen itza. The bis ride back was so bad, a few people went and were throwing up in the bus bathroom, including my daughter. I think there should be an option on Viator for ONLY chichen itza. The other two stops were completely and utterly useless and a waste of time.

We had a great tour guide. There was a long speech about the first stop being a local poor community that hand make all the souvenirs but when we got there it was all the same drop ship items from china that were available for a heck of a lot cheaper at our hotel: some items still had made In china stickers on them. One item we intended to buy turned out to be £85! Where you can get the exact same item on amazing for £9. Which was a little disappointing but it is very clear that the community isn’t struggling as they all wear very nice watches and the building is very new and well kept. The man in the toilets blocked the doorway In front of my husband because he wanted a tip (for passing him a hand towel) and the same happened with the food venders. Although we had paid a lot for the trip they wouldn’t give you more than one taco unless you tipped them extra. So it was really disappointing that they get a little greedy with the tourism in that stop off but everything else was amazing and I would definitely recommend the plus option as you can have beers and drinks throughout the day without paying a premium price. All other stops were amazing and well worth the visit!

The tour did not start or well and for the reason I wouldn’t recommend this company. It said the tour started at 8. We got picked up at 7. Thought after picking up a few more people we would be on our way. But we were dropped at a mall where we got wristbands and then had to wait for over an hour. There was nowhere to sit so we had to sit on the pavement. The communication was also terrible. No one explained what was happening. We finally got on a bus at 8.35 am but didn’t leave until 8.50. Because we left late, the plans changed and we went for lunch first instead of going to chichen itza. This was quite annoying. The bus we were on also had broken aircon that was freezing and dropped constantly. Our guide had good knowledge of Chichen Itza and we loved the cenote but the stop in Volladid was very rushed. Would have loved a bit more time here. Thankfully we didn’t have to go back to the mall and change transportation after the tour. We were dropped back at the pick up point.

We enjoyed our tour to chichen Itza. The tour guide Viktor and Miguel very informative and enthusiastic. They provided us a lot of information about Mayan culture. The lunch was good. The driver Juan drives safe. It’s a a long trip, it started 7 am and came back to hotel 8:30 pm.

All the tour was amazing, our guide, Ivan, went above and beyond - specially while on Chicken Itza. As expected we had some moments where they try to sell souvenirs, which is also part of their job and income - just say no thank you and they will not bother you about it! After the lunch they give us a bottle of digestive with our photo print on it, we didn’t buy it and they gave the pic for free. Only negative part is the start of the tour - they start to pick up people at 7:00am but it takes a while to go to the first place, still there is enough time to do everything listed. Is a collective tour, if you are not open mind and not ready to share the experience with other people, organise it by yourself without ruining the day to all the other complaining for everything. Be nice with the people around, you only live once!

Absolutely brilliant day yesterday. Rhett and Roberto were very knowledgeable about Mayan history and culture. Fabulous driving by Enrique. Advice for anyone booking this trip:- - do get the plus package - it’s worth it for the access to cold drinks - you’ll need then as it’s incredibly hot - do hire an umbrella inside Chichen Itza (it was only $3 but so worth it as there’s not much shade). Those who didn’t were really wilting and missed a lot of the guided tour as they were too hot. - do take a pillow for the journey. It’s a long one from playa del carmen! -don’t forget your sun cream and hats (I remembered the sun cream but forgot a hat and regretted it) A brilliant day with great company and very well organised. Thanks all. X

The tour guides were great. They were on time for pick up and drop off. The tour gave us sufficient time to see the sites and the food was great.

We throughly enjoyed this trip. It was all day (a little longer than we though) but we had a very nice time. The cenote was a great experience even though I lost the key jumping in and had to pay $300MX ($17USD) for losing it. If you go in the summer be prepared for the sweltering heat at the ruins. The last city we went to, Valladolid was very nice but with only 30 mins there it really wasn’t worth the stop. We also were told we would be back to our resort by 7pm (we planned for 8pm just in case) but we didn’t get back until after 9:30pm which was the only criticism due to us having dinner plans we missed. Also the process at the beginning really slowed things down by having us shuttle to Cancun then having to walk deep into the shopping center to get our bracelets to sign in. Then we had to wait to get on our bus. It felt like a lot of time was lost in Cancun. That should be tightened up. Tour guides were great however and we had a very nice day.

What an amazing unforgettable trip! The tour guide was great and very knowledgeable, you could tell he loves what he does. Just a fair warning trip, will be an all day thing, but it is worth it! They pick you up from your hotel and take you to Chichen Itza which is about 2 hours from Cancun. For the price, it is a steal between everywhere they take you. Bus was air conditioned and spacious. The team was great and friendly and very well organized. Would recommend everyone to take this trip and tour guide!

A well-organized tour that had something for everyone. Really appreciated the taster tour of so many experiences: - a couple of hours at Chichen Itza - a very fun hour at the beautiful cenote Samaal - Mayan cultural taster + lunch buffet, and - brief stop in charming Valladolid The tour was very well organized and professionally run throughout. A couple of minor improvements would make the experience perfect: - shorter wait after early morning hotel pickup as instructed for 645 - which probably could have been 715 instead (we waited about an hour after arriving at the bus meeting point, and had arrived so early that the public restrooms at the shopping plaza were still locked) - clearer English or written instructions/flow of logistics at the cenote about how to pay for and receive the mandatory life jackets + locker keys, to avoid losing time during the short stop. Thanks to Fred and the rest of the guide team and Fundación Maya for an excellent bus tour overall.

Chichén Itza was amazing! I'm so glad to book with Cancun Bay Tours. All entry tickets were included in the price so their were no hidden fees. If you do not buy the premium package be sure to bring lots of water or stop at the shop to buy ice cold water. The cenote was amazing and felt great after being at Chichén Itza. It was a very long day but was totally worth it.

In the AM, pickup was on time with an AC van to the meet up point. Both guides (Tomas and Fred) and the driver (Ricardo) were friendly and helpful. Lunch was delicious, and all the excursions interesting (albeit the heat was a hindrance so bring water, hats, umbrella, etc.). Favorite part had to be Cenote Samaal and Valladolid - probably because the heat was down, but wish we had more time in the Cenote. Just a tip, do read what’s included/excluded and whatever recommendations are provided to be fully prepared for the day! (i.e bring cash). The bus was comfortable with a bathroom in the back. Would recommend this tour for all ages!

Everything was amazing!!! The stuff, the places, the food and the souvenirs that we bought !! Amazing experience!!