Cancun Hotel-airport Private Van Transportation

Great service, communication, excellent driver, on time

Very helpful and nice! I feel confident that our transfer was handled professionally and accurate.

We had an exceptional experience with MTS as our airport transport. Antonio was our driver and he was friendly, courteous and so helpful answering the many, many questions that we had. The van was cool and comfortable which was such a relief on our mid afternoon arrival. Thank you Antonio! I'd also love to give a shout out to our hotel representative Carlos. Carlos helped us to confirm our airport pickup for our departure but also provided us with all of the information that we needed to select an excursion suitable for our family. He was friendly, fun, knowledgeable and there was zero pressure. Thank you again, you're the best Carlos!

The hotel transfers were good but I want to give a special shout out to my hotel representative, Claudia. She was absolutely incredible and truly went above and beyond to make sure I had the best possible experience swimming with the dolphins. From helping me secure a last-minute booking to personally chauffeuring me to and from the venue, she made everything effortless and stress-free from start to finish. What stood out most was how genuinely caring, accommodating, and attentive she was throughout the entire experience. She didn’t just do her job — she made me feel welcomed, looked after, and valued as a guest. Her positive energy and willingness to help turned what was already going to be a great experience into something genuinely unforgettable. Thank you, Claudia, for your exceptional service, kindness, and hospitality. You are truly amazing at what you do!

Alexis was very helpful and supportive and was able to get us all the information that we wanted and was willing to go above and beyond be very much appreciated the service we had he was very adamant to making sure that everything was completed and to our satisfaction so we definitely want to thank him for that as it made our trip planning very much easier

Amazing experience! They communicated exactly where to meet them and were very professional.

All was great! Mario was amazing and met us at our resort to set everything up. Our driver was great as well! We took the shared shuttle from the airport to the resort, but wanted more time at the resort the day of departure, so chose the private shuttle. Worth the money for us!

How can I rate a service that never picked us up! Called the night prior to confirm. 4:10am we were ready! Two calls to Viator, 3rd party never answered their call or email. 5am I had to get a taxi. Still waiting on a refund. Never again!

Super solid. Called before to make sure details were good. They were not so I was glad to get the call. Also on the trip back to the airport we were picked up in a very nice SUV. Did not expect that but it was icing on the cake for our visit to Cancun.

It was easy to find the contact person at the airport exit. Everyone was kind and professional, and they adhered to the agreed schedule. The van and car were in excellent condition. Private transfer.

I prepaid for a private van transfer from the hotel to the airport for my family. The driver never came, nor did they call to inform me of anything. After waiting half an hour, the bellman recommended to get a taxi and avoid missing my flight. I used them in the past, but never again.

Horrible experience. Booked shuttle service from airport to hotel and back to airport 4 days later. Upon arrival they ask for the phone number so they could call me same or next day to confirm pickup time for the return shuttle. They never did. I tried to call them 2 days prior return pickup 3 times and left a voicemail to get information. No return call. I contacted Expedia to get their attention and then i received an email next day to confirm pickup 6:50am. We were in from of the hotel 6:40am waiting until 7:10am. noone showed up and no-one called about a delay. We decided to hop an the hotel shuttle which was about to leave to the airport so we don't miss our flight. Don't book with them if you want reliable service and decent communication.

I have purchased transfer from Majestic elegance resort in playa mujeres to Cancun airport on 06/01/2023 .Through Expedia. Mexico Travel Solutions send me email to confirm pick up time at 1pm. Transportation never came, we called MTS multiple time, resort called them, they never answered the phone, never came. After waiting 30 min, Hotel advice to take the maxi because we can miss the flight and we did. When we came back home we contacted Expedia, they called MTS and they declined refund. No apology, no money back. Luckily we did not miss the flight/it was delayed 1hour/. We use MTS before, did not have problems in the past but this time it was horrible. MTS do not answer the phone or reply emails in timely manner and Expedia do not stay behind. Do not use transfer services offer by Mexico Travel Solution or you can miss your flight.

We had terrible experince with this company. I confirmed the pickup from the hotel to the airport a day before so there wouldnt be any issues. On the day of the pickup, they were over one hour late which casued us to miss our flight. We were forced to book another flight and are out $1000 due to their negligence. They refused any responsibility. I do not recommend this company by any means.

We made a reservation with this company to be picked up from the hotel to the airport. In the reservation we included the flight number, email addresses, and phone numbers. We tried to call them numerous times the day before to confirm pick up time but no one answered the phones. We sent them emails the day before the departure day but we did not get any replies. Because of this company incompetence we lost our flight and incurred significant expenses at the airport. They never made any efforts to contact us to confirm pick up time but they did take our money.

Upon our arrival, we had to wait outside for approximately over 50 min for our scheduled transportation. They blamed it on traffic but GPC and Google map didn’t show any traffic!!! Then they wanted to send us with shared Van although we reserved and paid for a private van. The fun doesn’t stop there. The day before we were supposed to go back. I called 24 hours in advance to change our pick up time, and they sent me an email and had me verify new pick up time via email which I did. I also got confirmation via phone( two representatives confirmed the time with me: Luisa and Alfredo). But on the pick up date, they came way earlier than requested time and left without informing us of their departure. When I called them to ask why they came earlier than expected time and didn’t wait till we can come down, they put me on hold for 20 min and then representative said I had to wait at least 30 min before they can accommodate me with another ride but they won’t promise that they can get to me on time! I ended up having to get a taxi back to the airport after I had already paid MTS for transportation. This issue happened because not only they have internal mis-communication or better put no communication among representatives and drivers, but also they don’t honor customers requests and then blame stressed out customer for their representatives and drivers’ mistakes. To make it even more interesting, they send you a disclaimer form to fill in to technically cover their ass in case of not rendering promised quality service. ( FYI: form is only for delay in case of unexpected traffic jam or delay due to vehicle mechanical failure which our case was not falling under any of above criteria) So if you face an issue and you need to change your pick up or drop off time, forget about your money and be ready to take a risk of missing your flight! Also if you call them after misfortunate incident, they put you on hold so you completely give up on following up and claiming refund! To summarize, Don't book with this agency. just take taxi from airport or from your resort cause it is cheaper and more reliable! And don’t fall for their initial friendly calls prior to your trip, they call you thousand times to sell you additional services and packages but when it comes to resolving your issue, they give you hard time and completely ignore you!

He arrived on time, helped us with our bags, got us back and forth safely. The van was comfortable and clean. Overall it was a good experience.

Serena was great, she helped us with our transportation and helped me add 3 more passengers to our return route. She kept me informed and texted me the confirmation. Very nice and helpful. Thank you Serena!

We had to wait approximately 20 minutes for our van transport. Not that big of a deal. After waiting, a van named “Aventour” pulled up and picked us up. The driver was named Rubio. He loaded our bags and off we went to the Hyatt Ziva. Let me tell you, he either needs glasses or driver remedial training. In a 70 KPH zone, he was driving 115 kph. That’s 35 over the limit in and out of traffic. Reminded me of Willow Smiths song “whip my hair back and forth.” That is what our bodies were doing. Hey, at least we got there in one piece. When we pulled into the hotel, he lowered his driver's sunshade that had a bright yellow sign that said he accepts tips. How blatant and in your face. We did trip him though! The return trip was outstanding. The driver was very professional, friendly, and most importantly on time. Oh, he did not drive like a bat out of hell either nor did he solicit tips. All in all, good trip transportation. I would use Mexico Travel Solutions again.

Addai was super nice!! A great help figuring out our excursions!! He was very helpful if we had any questions as well!

Julio Cesar Rivera he was our representative from Mexico Travel Solution by Expedia. He assisted us with airport transportation and also he has many deals for your travel in Mexico. He every time ready to ask your questions and it was really helpful. We forgot our covid tests at the hotel. We were at the airport at that moment, and he figure it out for 5 minutes and we got our tests. We really appreciated! That was a great experience. You going to the vacation and you don't have to worry about anything. Julio Cesar will do your vacation more comfortable.

My wife fell at the resort and was wheelchair bound. I had originally reserved a shared ride round trip. The day before departure I called to upgrade to a private car so that my wife would be more comfortable. The reservation was for 7;30 in the morning. By 8;30 no one showed up. I called and was told they picked up the wrong person and that I would need to call a taxi. Since I had already paid I told them they should call the taxi and arrange payment. They declined. They said to send them the receipt and they would reimburse me. The taxi did not accept credit cards and the ride was $60. The driver did not have change and at this point we were late for the flight. I gave him Alex's phone number and told him to go find Alex for payment. No idea if he will ever get paid. Not my problem. Highly not recommended.

We had excellent service by Expedia Representative Julio Rivera. He were picked up from the airport at the time that we arrived.Then dropp off to the hotel safe and fast. Julio Rivera was the best representative, he checked on us on everything not only with services but also with recomandations. It was our first time in Cancun and we got the best experience thanks to Julio. Mucha gracias!

Excellent service and dedication to their customers Albert is the best, he took the time and patience to make sure we were happy and satisfied 👍🏾👍🏾

Gerardo Ortiz BEST SERVICE EVER!! This is the first time I have given 5 stars and if I could I would give Gerardo Ortiz at Expedia 10 stars!! Gerardo went above and beyond to give us the BEST excursion by arranging our group of 6 a private 4 hour catamaran sailing, snorkeling and booze cruise. Within minutes of explaining our vision of fun to him, Gerardo Ortiz whipped our request together and had our transportation and boat ready to go for the next morning. This was a last minute decision and Gerardo came through with a great private catamaran sailing and snorkeling experience. The boat Aqua Lite and it’s crew were fantastic ! Alex our “fun guy” even personally delivered/floated out our drinks rum punch and beers to us in the water. This experience , set up by Gerardo, was the highlight of our trip. Gerardo also set up our private van for a fantastic price and had us at the airport on time with no stress involved. His service, communication and text checkins were above 5 star and if you ever get the chance to work with him (Riu) you are in great hands!! We have been to Cancun many times and done lots of tours/excursions and worked with many helpers, but Gerardo Ortiz went above and beyond again when he stepped in to help my adult son and his girlfriend get in touch w/“another service company” (not Expedia) who had booked them a tour and then had been onsite for over 3 days. They couldn’t find their contact guy and needed to cancel an excursion so Gerardo Ortiz (again did NOT work with the other company) stepped in when he heard their issues and made phone calls on their behalf to help get their contact guy to our hotel-this all worked out thanks to Gerardo. Gerardo Ortiz thank you for a great experience and the personal service…..you are 10 stars in my book!

Fernando barrada Guerrero and Manuel ongay were very helpful confirming my transportation back to the airport.

Sandra Carrasco, Gilberto Ruz and Delton, great service. I’m very happy with the team. Thank you very much!

Andres Duar, was very helpful with helping me with my transportation to the airport. I am very grateful

Alberto and his female co-worker (sorry can not remember her name) were professional, courteous and efficient. Thank you for getting me back home safe and also setting up a good time with the Coco Bongo Tour! Mucho Gusto!

Great work from the driver and Carlos Bonilla! Super recommended

Friendly responsible and very reliable

Excellent service, especially Alexa Cruz who helped us with several tours in the area with a lot of professionalism and flexibility.

The experience in Cancun was amazing, we had the best advisor IVÁN TÉLLEZ thank you for all your tips and solutions.

Very good attention and private , very attentive and polite drivers, everything was excellent , and the person in charge Joana Pina was very friendly and professional

The driver who took us to the hotel asked us for directions on how to get to our hotel which of course I do not know because I am a tourist, I do not live in the area. Request confirmation of my transfer to the airport 2 days in advance and I was notified the night before and at a time when I was wasted time staying in my hotel to go to the airport and wait 3 hrs. You communicate with them and hide behind “their policies” dismal service.

Excellent service provided by Mr. HANS Rickter, very good treatment and customer service, quite friendly and above all, he knows how to resolve unforeseen events on the spot.

Get ready to wait more than an hour and a half at Cancun airport for the van to arrive. They justify themselves by lying, 'an accident happened on the road', I proved it was not true. The worst part is they seem to be colluding with taxi drivers, mts basically refuses you the Service saying simply "I don't know what time your truck could arrive", obviously you panic about losing a day at the airport and grab taxi ($2500 pesos). I saw more than 10 services that left with taxis for that reason. Oh, and they don't refund.

We booked this private round trip transportation via Expedia and paid over $370 but, the transportation never showed up at our hotel the day of departure despite a written confirmation. We waited more than an hour and tried to reach the company and our Representative, without success. We took a taxi in disaster not to miss our flight and paid $140. Very unpleasant and stressful situation with the family! On the return, surprise: impossible to get a refund... We should have read the comments of other users since it seems that this situation is common with Mexico Travel Solutions!

Lousy Service in terms of transfers. My flight was leaving at 6pm and they were told that we would not document, as it was hand luggage, and it was privately contracted not to waste time passing x other people and still knowing 1:40 passed and we left the hotel 1:48 and of which we arrived at the airport at 2:20, being that we could arrive at 5pm and not your answer that was the time because according to it was very traffic. And they didn't care. We were wasting time and getting upset because there were so many people and no places. Make them more aware, because we're going to enjoy the beach and rush around and go waste time at the airport. If it's being paid, it's for something. But hey, I'm a travel agency and I really wouldn't recommend them.

Fatal. They met us at 12.39 to take us to Cancun airport and never arrived. They told me I could get a cab because they didn't have units to replenish the transport already paid for. I've been asked to send proof of what I'm charging for the taxi. I'm waiting for a solution.

Very good Service and attention I recommend using your services also Mr. Addai recommended us a tour to island women

Waiting time for transport was minimal and the care provided solved all our doubts, plus the staff was very friendly from our arrival

Thank you to Hermes Carpio for your excellent help in booking the return of the hotel to the airport in time and form