Cancun Airport: Shuttle Cancun Or Playa Del Carmen Hotels

They canceled as I was waiting for them at the airport. Very inconvenient. I had to find another ride at the airport

Prompt, professional, great customer service and communication. Driver texted right before pick up time. Was ready with my name by the pickup area when I got out. Car has company’s logo on it. Readily provided confirmation number when I asked, assuaging any safety concerns. Will use again.

Very nice company and very responsive we landed almost an hour early from our scheduled pick up time which was 12:30p we called the company and they immediately said they would get someone to us asap which they did arrive 15mins early than scheduled and thats exceptional customer service a day before heading out they called to confirm our airport drop off great communication i would definitely book this cancun travel experience again!

Very very professional. There was a small issue and our phones. They waited patiently contact it. Our agent made every possible way to make sure that they didn’t just leave us stranded. I would definitely recommend.

The ride was great it was pleasant safe. The driver was very welcoming. Very courteous. However a prior to landing we received a message stating that we chose a hotel outside of their zone so once when we arrive at the airport in Mexico, we had to pay our driver an additional $40. We did not choose a hotel outside the zone. We you listed the hotel that we were supposed to be transported to from the airport and there was no confusion or there was no messages until we landed in Mexico. According to previous reviews this is something they do quite often that we did not like, but we paid additional additional $40 for the comfort convenience. At the end of our destination route when we arrived at our hotel the driver did ask for an additional tip, but my husband declined because he told him that you have a $40 tip that was not supposed to be charged.

The operators were prompt and courteous. He grabbed our bags and handled everything perfectly. Highly recommended.

Great, easy to navigate through Viator. Everything was self explanatory. All questions were answered

I am giving this business two stars because I feel there was a serious lack of communication with customers. I sent multiple messages to the support number listed on Viator with questions and to confirm my booking, but I never received a response. Additionally, the company called me multiple times about a day when I was not even scheduled to be at the airport. Ironically, on the day I was actually supposed to be picked up from my hotel, I did not receive a single phone call or message before the driver left. I was expecting a call or message letting me know that the driver had arrived, but I received nothing. When the driver still had not arrived 20 minutes later, I tried calling the company, but the call went straight to voicemail. I was never connected with my individual driver; the only contact information I had was the general company number listed on Viator. I booked this as a round-trip service, and I honestly wish I hadn't. Because of the lack of communication and the missed pickup, I essentially had to figure out my own transportation back to the airport from my hotel. My experience with the initial airport pickup was okay, but even then, it was filled with uncertainty. I never received any communication from the company before arriving at the airport, despite messaging them beforehand to confirm my booking. I ended up simply going outside and hoping that the driver would be there. Overall, the biggest issue was the lack of communication. I understand that things can occasionally go wrong, but customers should be kept informed, especially when transportation and airport schedules are involved. Unfortunately, based on my experience, I would not book this service again.

Easy to locate at airport- driver had sign with name. Driver was friendly and we felt safe. Would recommend to anyone looking for private shuttle service.

Watch out. Booked a roundtrip transfer specifying the resort we are staying at on their site. Paid in advance. Got to Cancun and looked for the driver for over 45 min. No show. Called Viator and the rep told me we had to pay $80 more since the hotel is outside of hotel zone. I specified the resort and location on the web and paid for the price shown. Driver finally came and again asked for $80 more. Told Viator rep to cancel and took another transfer service for less money. Wasted our valuable vacation time. What a rip off.

Firstly, we paid for a round trip shuttle service. Upon arrival, the location pick up areas provided at the airport was not accurate and not where we were eventually picked us up at. There was also little to no communication with the driver in the following days regarding our pick up from the hotel to go to the airport for our departure. On our departure day they never messaged us to confirm or replied to any of our messages that were sent. After waiting 30 minutes from the agreed pick up time, we called a taxi. The driver eventually messaged us 45 minutes after the agreed time. This service was very disorganized and lacked any communication.

The pickup and ride to the resort was excellent!! Would definitely recommend!! Very friendly and the vehicle was nice and cool!!! Had our name clearly so we could see it so that was a plus!!

Excellent services very courteous and helpful our driver was very helpful and on time. I will recommend this service to family and friends

Smooth sailing to the airport driver was on time actually came early for my request. Would highly recommend.

Punctual friendly easy process

Were there and were able to communicate with you so you don’t get confused with all the other taxi services that they are trying to confuse you. I got a call from my driver who told me wear exactly to stand and he was able to find me . Felipe was very professional.

The driver was professional and polite. He came early on both times of our pick up. Also, the van was clean and looks new. I definitely recommend this company.

Awesome experience , booked round trip. Private van. Highly recommend this company much cheaper than using the Hilton car service

The shuttle was there 30mins before our scheduled time which was great because our flight was early. We found out guy with our sign immediately. Great service.

Clean and safe ride. Driver was courteous The driver picked me up on time and got me to the airport in a reasonable amount of time

Our Driver was great and would recommend this pickup to anybody that needs it. Very reliable and on time!

The drive to the hotel was good but have not received verification about return trip. They should send return information at booking.

Very Good Service. The driver was waiting at the airport to greet us and showed us as to where his vehicle was. The mini bus was very clean and well maintained.

My flight was late. The shuttle left. They did attempt to contact me, but I had to wait a while for my luggage and I didn't have wifi. I eventually was scammed and spent $160 for a 20 minute ride to my hotel.

Beware the company changed the price after arrival. The rate I paid DOUBLED in the airport parking lot and they refused to honor what was already paid.

The trip back to the airport was very good. Thadriver was really good. But it was really difficult to find them upon arrival. They have to display the name of the company let's say on a big piece of paper like other companies do..

Both drivers from and to airport were awesome in communication, time and drive. Ramiro Santos and Miguel Miranda have great customer service, thank you guys for the transportation.

I booked a shuttle service to transport two of us from Cuncun International Airport to Royal Hideaway Playacar (round trip). After I paid and received confirmation from Viator and before my departure, the operator "Cancun Travel Experience" asked me to pay extra $80. I would request for refunding.

It was a good experience. Just made us wait a while. Guy was really friendly. The promotion was really good for the service.

It was the most awful experience I’ve ever had booking as a single woman traveling on her own. I was left stranded at the airport and no one was available. I made calls and sent messages. No one responded and customer service was no help.

Friendly drivers, clean vans, and punctual. We were the only guests in the van. I would use this company again.

Courteous driver. Great ride! Our friend recommended Viator to us. They use them all over the world.

I arrived and traveled to the hotel, my friends fight was delayed but they wouldn’t provide a partial refund but other than that they did well.

Good experience for 1st part of vacation. They were on time, just an overall great experience.

Great. ON time and bery friendly

It took at little bit of work to get hold of the operator but they did come through and it was a pleasant experience.

On time, holding a a sign when we arrived. Courteous, placed luggage in the van. Got us to our destination within a timely manner. Will use again in the future.

Great service. The drivers were very helpful and courteous. They were also very punctual and on time. The price was amazing compared to other transportation services. 10/10 i would do it again.

Driver never showed It cost me 260 dollars additional for taxis

Worst experience ever! Do not recommend them at all. This “business “ is not reliable, they simply didn’t show up and didn’t give a single f*ck! They claimed a delay due to traffic, 2 hours later they simply cancelled the service and left me stranded. They had my trip information way in advance and could not notify me that there was an issue going on. There was no traffic at all. I am yet to see if they refund me the pre-paid service.

Drive to the hotel was safe and well. The drive to the airport was horrible. The shuttle hit the another car.

It was alleviating to have the driver arrive on a timely manner. Our driver was helpful and the drive to the airport was pleasant.

Didn’t show up Waited 30 minutes for the pick up Called and messaged no reply, had to get another company to take us. Don’t use them

Highly recommend this service. It was easy to book and find the driver.

Our driver was amazing! He was so friendly and helpful! The only reason I gave it a 4 was because we had a hard time finding them.

They scammed me had me waiting in the lobby for over 30 minutes did not pick up the phone , even Viator contacted them and they due not pick up At all please save your money and don't book with these people

Great Driver! Very knowledgeable and helpful! Answered all questions and went above and beyond to assist!

There was a hiccup with the pickup on my end. I did not receive the messages about the exact pickup location because of my phone service, so I had to call the company. There were no other passengers so it felt like a private service. The driver took us to the wrong drop off location which wasn't a bad thing because we were able to see some things we wouldn't have seen. Overall, the service was good, but I’d definitely recommend future travelers keep a close eye on their messages for real-time location updates to avoid any confusion!

The drivers were very nice. Made sure we got where we needed to on time and safely. We booked them round-trip. Would definitely use again.