Second time with STP Caribe and they are great! Friendly, on time and very comfortable! Also very responsive to all communication.
About Activity
What's Included
Includes
- Private transportation
- Bottled water
- WiFi on board
- Hand Towels
- Air-conditioned vehicle
- ONE WAY TICKET
Excludes
- Stops along the way
- Does not include ferry ticket or taxi service for services to Holbox
Departure & Return
Departure Point
- TRANSPORTATION INSTRUCTIONS AND CONTACT INFORMATION ONCE YOU ARRIVE AT THE CANCUN AIRPORT When arriving at Cancun International Airport please follow these directions to find the driver that will transport you to your destination: Please show on your phone with the Company Representative & driver this confirmation Voucher on your arrival. the voucher confirmation will have all the information needed. • Once you land in Cancun Airport you must clear immigration and customs first. We will be monitoring your flight and its output terminal until you come out... After you clear immigration, Luggage claim and customs, you will see timeshare and transportation vendors along the hall, they will try to offer free tours and assistance with your transfers PLEASE IGNORE THEM (do not talk to them and keep walking) Look for tour team after you exit the main sliding door, we will be waiting there for you to come out into the waiting area with all the other transfer companies. • The Representative of the company will meet and greet you holding a tablet with your name written on it. who is wearing a long Green shirt. **If your reservation is with the White VAN the driver is wearing a long Green shirt **If your reservation is in our Black Car Luxury Services the driver is wearing a long Black shirt Please go straight through the exit doors (MARKED GROUND TRANSPORTATION & TAXIS) If any representatives from other agencies or hotels try to stop you THERE IS LOTS OF SCAMMER Please do not stop, and help us to get to our representative (we will be here waiting so please do not believe people saying our team left and will reimburse you, that they are on a call with us, or that we are not there) MEETING POINT AT THE AIRPORT: · If your flight Lands at the Terminal Number-2 International Airline, Once you are outside the building turn right and look for the “Grab and Go Restaurant” the representative from the company will be waiting for you in front with a Tablet with your name on it. · If your Airline is “Volaris, Viva Aerobus or Magniccharter” After you pass immigration go straight until you find the first automatic gate (LOOK FOR THE TRANSPORTATION SERVICES & TAXIS SIGN) and turn right, Once you are outside the building the representative from the company will be located in front the “Welcome Bar Kiosk” will be waiting for you in front with a Tablet with your name on it. · If your flight Lands at the Terminal Number-3 Once you pass Immigration (LOOK FOR THE TRANSPORTATION SERVICES & TAXIS SIGN) Once you are outside the building go straight and the representative from the company will be waiting for you in the corner of “MargaritaVille Bar” with a Tablet written your name on it. · If your flight Lands at the Terminal Number-4 After you pass immigration go straight until you find the first automatic gate and turn to left to the exit doors (LOOK FOR THE TRANSPORTATION SERVICES & TAXIS SIGN) “Not in the Family and Friends Area Please do not confuse.” The representative from the company will be located in front of the Platform “C” waiting for you with a Tablet written your name on it. Our drivers and company representatives are uniform with Apple Green shirt and black pants. Every one of our representatives and drivers has an Authorized Airport Identification Card as well. If it takes you more one hour to leave the terminal after landing because your airline, lost your luggage or for any other reason, if you do not see our driver when you exit the airport, please contact.
Itinerary
Please follow these recommendations when you arrive at the Cancun airport to find our representative who will gladly welcome you and take you to where the operator is to give you transportation to your hotel or destination.
We suggest you print and take these recommendations with you:
• Once you land in Cancun, you must go through immigration and customs first, after migration you can collect your luggage and go to the main exit of the airport building.
• Upon reaching the main exit you will notice a panoramic glass door.
• Passing this door you will notice an indefinite number of representatives of carriers and travel agencies with Passenger Name Signs and logos of the different companies and companies.
• One of these representatives will be waiting for you duly uniformed with A GO CANCÚN sign and your name written on a virtual tablet.
Important Notice: Before leaving the airport building inside, you may be contacted by a hotel timeshare agent who, for entertaining you and trying to sell you, will tell you to help us contact you after listening to you, we ask you to Please do not be fooled and continue to the outside. When leaving the building it could be a bit overwhelming to see a large number of representatives with signs and to be able to contact our representative, we advise you not to lose your cool. Your representative will be waiting for you as long as necessary. In the event that for any reason you cannot find your representative, we suggest you call us at the numbers below, we recommend that you do not let representatives of other carriers try to help you and dial for you. Or they will inform you that your representative has already retired, please ignore if possible check yourself as unofficial and insecure transporters will try to sell you the transfer to your hotel.
All our drivers and representatives are duly uniformed with a phosphorescent green filipina and black pants both with the STP CARIBE AND GO CANCUN AIRPORT SHUTTLE logo. Each Representative carries an Official identification issued by the Cancun Airport where his name and the name of our company appear.
Meeting point at the Airport:
• If your flight landed at Terminal-2 please search for Flataforma 41
• If your flight landed at Terminal-3 please look for the MargaritaVille Bar
• If your flight landed at Terminal-4 please look for Flataforma C
• If your flight landed at the National Terminal please look for the Coconut Bar
Local Cell Number (044) 998 227 2000 Toll Free from Mexico: 01-800-640-7505, If you use a United States phone you can dial 011 521 998 227 2000 or 011 52 998 883-9830 our office number from United States is (713) 510-0459 (10 AM-7PM CST)
Language Offered
Additional Info
Cancellation Policy
Reviews
Fabian was a fantastic driver, great experience!
Great service. Van was super clean. Our driver Mr Kevin was fantastic. Highly recommend booking this if you're at Cancun airport.
Exceed expectations/ will use this company again. They sent a video so there was no surprises. The meeting spot was exactly as detailed.
Driver was exceptional. The limousine was top notch and unexpected. Nice drive to the Hotel. Sun Roof gave a fabulous view.
They waited for me while we were stuck with customs and texted me where they were, how to find them before we went out. Car is clean and neat.
Greeted us nicely and played nice music for us! Great customer service! Give you instructions on how to find them! Just great!
Great Service! Made the arrival and departure stress free and efficient. Worrying about a cab or shuttle at the airport is a nightmare...save the worry and book this service ahead!
Great experience w/ STP. Clean, efficient, , courteous reliable and well air conditioned. Jorge San Juan was a great driver. We used them for two transfers (from Tulum Airport and Cancun Airpot). Both trips were great. Highly recomended.
Jorge San Juan did a fantastic job of getting us to from the airport to hard rock, they even decorated the van for my girlfriend’s mom’s birthday. We didn’t even ask but it was very much appreciated!
Edguar Munioz was a great driver. Helpful and nice. He was timely. The vehicle was clean and smelled amazing. Great hospitality.
Jorge Sanchez was super friendly and a great driver. Booking the minibus was very simple to do on trip advisor. I would definitely use them again!
Jaime Julian is fabulous! Great driver, great music and offered water, a cold towel, Highly reccomend this service, thank you!
Our driver Jaime was amazing! He gave us water and fresh towel, he provided fantastic service, drove safely. Absolute 10 out of 10
Everything was smooth. Our driver Oscar met with us when we landed greeted us with drinks and towels for our hands. Took us to our hotel with no problems. We used the same service and Wilbur took us to the airport from our hotel and everything was perfect.
Wilbert picked us up to drop us off at the airport was professional and courteous the entire ride handed us fresh towels and soap for our hands
Jamie was a great driver! He offer me cold towel, water. The ride was very comfortable. I highly recommend this company.
Did a transfer from the airport to our hotel. Great service from Wilbert Estrella! Fast pick up and comfortable ride. He provided cool towels and cold water.
Erick Avelar picked us up with at the airport in Tulum on time and after our flight had been cancelled the day prior. He provided water a cold fresh towel and nice air con van for transportation to our hotel. Using them again!
I had a perfect airport transfer with Ronaldo V. and really enjoyed my ride! I’d recommend his service. The ride was slightly more expensive than other providers in the area, but they accommodated my last minute booking and everything went very smoothly.
We did a round trip with STP Caribe to and from Cancun airport for a group of 7 people and the service was FANTASTIC! I always get a private transport from the Cancun airport and the other providers I used have been late or don’t have great communication but STP Caribe was amazing! Incredibly prompt, excellent customer service and very responsible drivers. Both Oscar (our driver on April 12) and Jaime (our driver on April 17) were great! I will be booking with them any time I visit Cancun :)
Wilbert was professional, kind and courteous. The driver was easy to find and on time. Cold water was provided and the ride was excellent. Highly recommend!
Loved using this service and will be using every time I come to Cancun now! We booked less than 24 hours before our flight got to Mexico and they were SO prompt and communicative, came with fresh towels & sanitizer for our hands and ice cold water on the ride there. Oscar was great and very respectful!
Customs and luggage retrieval can be ages in Cancun airport, we had to wait over an hour for cases, but using WhatsApp with transfer company meant we could keep them updated and they were very patient which stopped us stressing out about potentially missing our ride. Easy to find rep outside of terminal. Waited about 5 mins for minibus to arrive and then a swift journey to our hotel. Our driver Wilbert was very polite and a good driver and we appreciated the water and cold towels on arrival. Good customer service with emailing questions before booking as well.
We traveled as a large group and arrived march 2025 for round trip transportation. We asked for 2 vans as we were 12 people. The drivers were early, vehicles were spotless, comfortable and roomy. Gave us towels and hand sanitizer on arrival as well as cold water. Great service and will continue to use. Thank you!
Wilbert was our driver today. He was exceptional! He made sure our needs and wants were met and was a terrific driver! I have ridden in many shuttles and he is one of the few that didn’t make me carsick!
Our driver Wilbert was excellent. He was prompt, welcoming and very attentive to our needs. He greeted us with a smile and gave us cool hand towels after he loaded our bags. I will book this company for my next visits!
Greatest service. The driver was waiting for us before and the instructions for the pickup were crystal clear. Would recommend this to anyone visiting Cancun
Jonny made the experience great, friendly and down to earth. It was my bday and he made sure i celebrated the right way. Book Jonny colli for your next luxury ride experience ❤️❤️
awesum. it was great experience. always on time and price is also very reasonable. we were 11 individual and they arrange minibus for us
Wonderful trip, went exactly as planned. All the instructions were helpful and our driver was waiting with tablet.
Ronaldo is kind and drives very nice! Take a trip with Ronaldo. We can recommend a trip. We took the car from the airport til Holbox.
Our driver was very nice, they provided us with cold towels and water and had plenty of AC. His driving was good also.
We used STP to transport us from the airport to out hotel. It took us a while to get through immigration and get our bags but our driver stayed in contact with us and waited patiently. We were offered water and cool towels at the car. It was our driver's first day so he had another driver with him (Miguel and Johnny). They were both very friendly and delivered us to the hotel safely. Definitely recommend!
Our driver Yair was so great! Everyone from start to finish made the ride seamless. The customer service team is super responsive and Yair also was in constant contact with me once we arrived at the airport. We were a group of girls and they made us feel super safe. Would absolutely use again!!
"I had an excellent experience with STP Caribe, especially with our driver, Joaquin. He did a fantastic job transporting us from Breathless Resort to Cancun Airport. The ride was smooth, punctual, and very professional. Joaquin was courteous, attentive, and ensured we felt comfortable throughout the journey. I highly recommend STP Caribe for reliable and high-quality transportation services. Thank you for a great experience!"
Antonio have us very efficient and safe transport from Chiquila to Cancun Airport. He is a very friendly driver and he does great work!
I had a wonderful experience with Osvaldo today. I booked my trip with STP Caribe at the last minute and he was punctual, attentive, and very accommodating. Well worth the money for a comfortable trip.
Moises is amazing 🤩 his customer service is amazing as well. I appreciate his help with bags and hand towels and the car is amazing
The pickup at the Cancun airport was seamless. We knew to look for a gentleman in a long sleeved neon green shirt. He promptly took us to our luxurious Suburban and introduced us to Osvaldo, our driver. We were given cool moist hand towels and Oswaldo asked us what kind of music we preferred. We asked for relaxed local music and immediately got our vacation vibe on. Next, the center console was stocked with bottles of water, Coronitas, a fresh bottle of tequila, and limes. He couldn’t have been more pleasant or professional. This is not our first time hiring this car service, and it won’t be our last!
Our driver Eduardo was very professional and provided excellent service on our drive from hotel to airport. Thanks!!!
Used for transportation to and from the airport for a group of 9, family and friends. Communication was perfect, instructions were clear. Pick up and drop off, 5 stars, Highly recommend.
Rigoberto was on time and very professional! He made our trip very enjoyable and easy. We had to drop families at terminals 3 and 4, and we were in time for our flight check-in.
Great option for safe and comfortable transfer to and from the Cancún airport for our family of 5. Our driver, Oscar, took great care of us to include helping us make an impromptu stop at a restroom for our little one after we got stuck in traffic. Oscar was waiting for us at the airport when we arrived and arrived early for our pickup at the hotel.
Very professional and courteous driver! The cold towels and water were a very pleasant unexpected bonus! Nice, clean air conditioned ride for our group of 9.
Jose is a great driver. He messaged us on the morning of our scheduled private van (for a group of 6) and he openly communicated with us until he arrived at our hotel. He was punctual (arrived 10 minutes before our scheduled pickup time). He also had cold water ready for all of us. He drove fast but safely, and he carried all of our luggage to the front of our Airbnb. I’ll definitely book with STP Caribe (and hopefully get Jose as my driver) the next time I go to Cancun/Riviera Maya!
I booked because of TA reviews and was not disappointed. STP was at airport and in contact with me while i was still on the pane. Gave me good directions to find them in transport area. Arturo was my driver and was excellent. he chatted when i wanted to chat and was quiet when i rested my eyes. Asked about my comfort level and answered my questions. Quickly got to my destination Maya Riviera.
We took transport with “Arturo Saldivar” from STP Caribe (Cancun airport - Tulum). Very comfortable and quick drive. I forgot my cellphone in taxi, fortunately Arturo is very responsible driver and got it to me next day! Great job Arturo!👍👌
I highly recommend this service. I used them from Cancun airport to Akulam, and then again for the reverse transfer. They were ahead of my pick up time, polite, and the van was very nice. I traveled solo, but the van would have fit a small group of people. Jose was kind and got me to the airport ahead of schedule. I booked both trips the day before with no problem and they confirmed my trip within minutes. Excellent and affordable.
The service was great. Booked the morning of our flight and were met by a guy that took us to our transfer and explained the process of the transfer. We received sanitiser, cool towels, moisturiser and beers Emanuel our driver was fabulous. We contacted him after our transfer and a quote was provided for an excursion. Would definitely recommend.
Monday through Friday 9 am to 7 pm EST
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