Cancun Airport Private Transfer To/from Playa Del Carmen

Wonderful driver very knowledgeable and funny good times! GREAT way to start my 45th!!!! Thanks again

Our family used this shuttle service for transportation from the Cancun airport to Playa del Carmen, and the experience on arrival was smooth and positive. Because of that, we also booked and prepaid for our return trip from Playa del Carmen to the Cancun airport. Unfortunately, the return experience was very different. We confirmed our pickup multiple times before the scheduled date, but on the day of our flight the shuttle never showed up, and our attempts to contact the company through the Viator app went unanswered. The only response we eventually received was approval of a refund. While we appreciated the refund, it would have been helpful to know ahead of time that we needed to arrange alternative transportation. In the end, we had to take a cab from Playa del Carmen to the Cancun airport, which cost the exact same amount as the shuttle service. Based on that experience, travelers may want to consider simply booking a reliable cab for the return trip to the airport.

I was so scared to book this because of the reviews. This booking was made on the day i arrived, so it was completely last minute. I did attempt to reach out to the organization to confirm how ill be able to locate the driver upon arrival. no response via viator app or whatsapp. However!!!! once i arrived, i saw my name on a sign and the driver was extremely friendly and the cab was super spacious and clean with AC. all my anxiety instantly disappeared! The only thing i would suggest is the organization reach out just for the reassurance thank you for making this a smooth journey for my family and i. 4.5/5 (0.5 deducted for lack of communication)

I had a reservation for 3:15 but didn’t get picked up until 3:35. The other times I’ve booked a transfer well in advance, the driver is normally waiting.

DO NOT BOOK! Absolute scam of a company. Booked airport transfer from Cancun airport well in advance. Got the usual confirmation emails etc. via GetYourGuide. On arrival our driver was nowhere to be seen. No answer when trying to call on phone or messages to WhatsApp. About 20 minutes after I receive an email from GYG that the operator has cancelled. We were left scrambling for a ride to accomodation - very stressful. Not a single word from the operator themselves. Avoid at all costs if you want to have a good start to your holiday, the potential savings are not worth your while. Used Kalido Travel later in my travels and they’ve been excellent!

I had a very poor experience with this company’s shuttle service from Cancun to Playa del Carmen. The entire point of booking in advance was to make arrival easier, but it ended up being far more stressful than just grabbing a taxi. After landing, I was not given accurate or clear information on how to contact my driver. I reached out multiple times through the company’s online chat options and received no response at all. I waited in the taxi bay for over 30 minutes with no communication, no updates, and no support. Eventually, I had no choice but to secure another ride so I could actually get to my destination. Only after I had already arranged alternate transportation did the third-party shuttle company finally reach out via WhatsApp. At that point, I requested a refund due to the complete lack of service and communication, but my refund was denied and blamed on the third-party provider. The entire process felt like I was taken advantage of rather than helped. Instead of making an already tiring travel day easier, this service added unnecessary stress, confusion, and cost. I would not recommend this company to anyone looking for reliable airport transportation.

Driver was professional and able to find very easily after coming out of airport lobby. Communication through whattsup. SUV was clean and without any funny smell. Prompt departure after pick up. Overall a great experience.

very good service , communicate through Watsup, meet at the lobby with the sign, private car, friendly communication

Be sure to tell them exactly what you need and have WhatsApp so they can communicate with you. The drivers were good and no problems.

We had to change our arrival date and time due to flight issues. It was easy to communicate via the Viator app and the operator was flexible and helpful. We had some issues finding each other at the airport but it’s a zoo outside with 100’s of shuttles and drivers so not anyone’s fault, just be prepared to have to look around and stand your ground with the guys who try to convince you to go with them and “help” you find your ride. They will expect a fee for the help. Once we found the driver he was lovely, friendly and we were on our way. The vehicle was very comfortable and air conditioning was working great! We got safely to our destination and would book again 100%. Thanks!

I highly recommend Beto Go Travel, our various shuttles arrived on time. We had high rated vehicles that are clean with five-star service. Beto Go Travel went above and beyond, with short notice and lost items found! Thank you, Beto, for providing us with a seamless and positive experience! Book Beto for your shuttle needs in Quintana Roo!

Rodrigo was super nice and friendly and very professional, great conversation, great tour, good price

I’ve used BeToGo Travel for the past three years, multiple times a year. But this last experience was so frustrating, so poorly handled, and so dismissive, I won’t be using them again and I wouldn’t recommend them to anyone who values clarity or professionalism. I’m not sure if the guy I was messaging yesterday and today is the same person I’ve always communicated with but he was rude and very unpleasant. The last time I booked them, which was a few months ago, no one showed up at my scheduled pickup time. I had to call them to follow up and see if they were going to show and ended up rushing to find another driver to avoid missing my flight. They ultimately sent a guy to pick me up but I was late to the airport. That’s why this time, I went out of my way to confirm the reservation in advance. I didn’t want a repeat of that level of carelessness. Despite confirmation the day before and again the morning of, the driver went to the wrong entrance. I messaged immediately with exact location details and even sent a photo of the street-facing lobby where I was standing. Instead of simply correcting the mistake and sending the driver to the right place, the response I got was laced with sarcasm and deflection: “Well, it seems you are still inside because the truck is there.” I’m not sure why this man felt the need to even message that to me as a customer instead of just say, "My apologies for the mistake, Im sending the driver to correct door". He insisted on arguing with me via text about where the entrance is. His behavior is not at all how a grown man should behave or speak to a customer. It was passive-aggressive, patronizing, and disrespectful—especially given that I had gone out of my way to avoid another mishap. Furthermore, when I mentioned that I’ve been a consistent customer of theirs and that his behavior is rude, his response was, “Well if I’m rude, don’t use our service”. So I am taking his advice. Below are a list of companies you can use for airport transfer instead. They each have hundreds to thousands of satisfied customers with excellent customer service reviews and I would imagine they wouldn't dare be rude to their loyal clients. Here are a list of companies you can use for airport transfer instead of BetoGo Travel: Happy Shuttle Cancun: (888) 290-4506 USA Transfers: +52 998 914 0290 Cancun Airport Transportation: +52 998 980 3458 Cancun Transfers: +52 998 295 0524 STP Caribe: +52 998 227 2000 Canada Transfers: +52 998 221 8745 Without customers like me who consistently patronize your business, YOU WOULD NOT BE IN BUSINESS. I’ve supported this business for years, but clearly, loyalty means nothing to you. Perhaps you should eat the biggest slice of humble pie, pull up a chair and watch as your business continues to crumble.

Exceptional service. Communicated very well during my flight delay. Clean vehicles and friendly driver.

Absolutely fantastic service and communication. Driver was timely, kind, safe and a joy to speak to. Tabi’s is now our go to airport transport company. Also, easy scheduling, payment and communication via WhatsApp.

They didn’t wait for us, even though our flight was delayed by 1 hour and 20 minutes—which they should have been monitoring. The driver left just three minutes before we got through immigration. I kept them updated the whole time, so there was no excuse. They eventually sent another driver, but honestly, this should never happen in the first place.